All Articles
All articles from the Endear Blog
Best Practices
Retail CRM: How to Use Customer Relationship Management to Grow your Business
Learn how brands use Customer Relationship Management software to empower retail teams to build customer loyalty like never before.
By Leigh Sevin
Modern Retail
The Future of Retail: Why a Human Touch is the New Luxury
As AI continues to soar, the human touch will be the defining element of retail experiences. Learn how.
By Robert Woo
Modern Retail
Putting the “AI” in Ret(ai)l Clienteling
There are huge opportunities for AI in the world of retail. Here are some ways we could see clienteling and AI enhance brand-customer relationships.
By Robert Woo
Best Practices
4 ways that contemporary retail brands can turn customer conversations into strong marketing strategies
How does conversational marketing boost customer engagement and sales? Here are 4 ways the impact is clear and how your retail brand can easily implement the practice.
By Robert Woo
Modern Retail
Why Retail Should Tune-In to the AI Conversation Now
How is AI revolutionizing the retail industry? We explore the possibilities - from accessibility to outreach and data analysis.
By Danielle Bissonnette
Modern Retail
Your Brand Needs a Clienteling Solution. To Build or To Buy?
Experts say the benefits of using an out-of-the-box clienteling solution for your retail business include reduced costs, increased revenue, and improved customer personalization.
By Robert Woo
Best Practices
From Inflation to Recession: Why Customer Loyalty Matters More Than Ever in Retail
High inflation rates can make it hard for retail brands to survive, but increasing customer loyalty can help. Learn how to prioritize customer experience, enhance communication channels, and act on customer feedback to expand loyalty and weather the storm.
By Robert Woo
Modern Retail
Endear x Shoptalk: How AI is Changing Partnerships in Retail
Shoptalk amplifies the latest retail trends, and AI seemed to dominate conversation. We spoke with Madeleine Anderson about what this means for Partners.
By Madeleine Anderson
Best Practices
Elevating the IRL Shopping Experience: Tips for Apparel Brands
Here are actionable tips for apparel retailers to create unique and immersive in-store experiences that keeps customers coming back.
By Robert Woo
Modern Retail
2023 Spring Beauty Trends for Clienteling Gen Z
Spring is the best time to focus on what's new in fresh. This is the beauty industry's time to shine.
By Robert Woo
Modern Retail
Endear x The Sill: Workshop Recap
We hosted an event at The Sill, an exclusive destination for plants and biophilic design, to talk with retail industry leaders on everything from pain points to plants.
By Danielle Bissonnette
Best Practices
The Secret to Win at Skincare & Wellness Marketing: Go Niche
The skincare and wellness industry has exploded over the last decade. Here are some of the best ways to niche down in a saturated market - especially when it comes to Gen Z.
By Robert Woo
Modern Retail
4 Takeaways for Fashion Retail from the SVB Collapse
During times of economic uncertainty, increasing customer loyalty is the key to consistent sales. Here are 4 strategies that any retail fashion brand with physical stores can implement to stay resilient in challenging times.
By Danielle Bissonnette
Success Stories
How This Brand Sees a 30% Message Reply Rate Using Endear
Meet M.M.LaFleur, an apparel brand that's reaching the modern working woman exactly where she's at.
By Robert Woo
Product News
Endear is now SOC 2 Compliant
When it comes to customer data, Endear ensures that security, availability, processing integrity, privacy, and confidentiality are built into our product. Our recent SOC 2 compliance confirms it.
By JP Grace
Modern Retail
How Retail Brands Can Win Over Gen Z Shoppers
Gen Z is one of the largest-spending consumer blocks in America - and growing. So, how can retail brands show up with what Gen Z wants most?
By Robert Woo
Modern Retail
The Rise of the Home-Gym Loyalist, and Other Fitness Retail Trends for 2023
When it comes to fitness, the pandemic may have fundamentally changed consumer behavior. Let's see how the rise of the home-gym loyalist is reshaping everything.
By Robert Woo
Modern Retail
Maximizing Retail Footwear Sales in 2023
Growth is expected for the industry, although how much is still TBD. Now more than ever, footwear brands can reach new levels of customer loyalty by resonating with the consumer on a deeper level. Here's how.
By Robert Woo
Modern Retail
3 Ways Your Retail Brand Can Embrace Recalibration Rather than Recession
All retailers can benefit from a moment of reflection, reassessment, and recalibration. Let’s examine where your brand can intelligently reduce expenses and increase revenue.
By Robert Woo
Modern Retail
The Digitalization of Beauty in 2023
Despite uncertainty in the economy and due to the pandemic, the beauty industry continues to flourish. We're looking at how this timeless industry has used new communication methods to innovate and lead the way.
By Robert Woo
Modern Retail
How Your Retail Brand Can Beat Inflation in 2023
The 2020s have been a roller coaster for consumer spending. So, as we head into another year of economic uncertainty, here are 3 ways that retail brands can navigate through potential headwinds.
By Robert Woo
Best Practices
Is Your Retail Brand Relying Too Much on Social Media?
The pandemic put a spotlight on the value of social media marketing for retail brands. But as prices for ad space skyrocket, many brands are starting to wonder, is there a better strategy?
By Robert Woo
Product News
An Inside Look with Endear: NRF Retail's Big Show 2023
This year Endear joined Teamwork Commerce at NRF to talk all things clienteling and the future of retail.
By Danielle Bissonnette
Modern Retail
3 Trends that Show Jewelry Brands Need Clienteling in 2023
These trends are sure to boost sales for jewelry brands. By catering to customer desires for personalized communications, clienteling can be a brand's catch-all for gold.
By Robert Woo