Nov 24, 2020
How to deliver VIP service during the Holidays
Learn how to give your customers the service they deserve both in-store and online this holiday season.
By Leigh Sevin, Co-Founder @ Endear
Retail Strategy Best Practices
Insights from Our Panel on Holiday Retail Strategy
Find out what leaders from Billy Reid, Gorjana and Hatch have to say about managing their businesses under the pressures of COVID and what they have planned for Holiday 2020
Leigh Sevin
Nov 12, 2020
Retail Strategy Best Practices
10 Innovative Places to List Your Store's SMS Number
Encourage customers to reach out to your store via text message by listing your details across channels.
Leigh Sevin
Nov 10, 2020
All About Modern Retail
What Is Phygital Retail and Why It Matters [+ 3 Examples]
Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.
Dorea Novaez
Nov 3, 2020
All About Modern Retail
The ABC's of DTC (in Order of Relevance)
Every acronym you've ever encountered related to retail & the rise of DTC
Leigh Sevin
Nov 2, 2020
Product News
What's New in October
A comprehensive list of all the features we fixed, improved, and/or added in October 2020.
Retail Strategy Best Practices
How to Generate an ROI on Appointment Bookings In-Store and Online (+ Brand and Software Examples)
Whether you host them at your store or online, count on appointments to capture online visitors and convert them into loyal customers.
Leigh Sevin
Oct 19, 2020
Product News
What is a Lookbook? A Definition for Retail
Engage and convert your retail customers with customized and clickable content.
Dorea Novaez
Oct 1, 2020
Product News
What's New in September
A comprehensive list of all the features we fixed, improved, and/or added in September 2020.
Retail Strategy Best Practices
What Is a Retail CRM: Why and How to Use One for Your Retail Business
Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team.
Leigh Sevin
Sep 23, 2020
All About Modern Retail
What is an Omnichannel Associate and Why Should You Hire One (or More)?
A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.
Leigh Sevin
Sep 16, 2020
Product News
The Retailer's Guide to Winning Back Lost Customers
Key points and areas of focus for re-engaging lapsed customers
Dorea Novaez
Sep 15, 2020
All About Modern Retail
What is Customerization? Definition and Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
Leigh Sevin
Sep 9, 2020
Retail Strategy Best Practices
6 Sales Promotions Examples in Retail to Generate More Revenue
While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.
Leigh Sevin
Sep 1, 2020
Product News
What's New in August
A comprehensive list of all the features we fixed, improved, and/or added in August 2020.
All About Modern Retail
The Power of BOPIS in Modern Retail
Learn why BOPIS is an important offering in today's modern shopping experience.
Leigh Sevin
Aug 27, 2020
Retail Strategy Best Practices
Customer Loyalty and Customer Retention: Which Is Better?
Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship
Dorea Novaez
Aug 27, 2020
Retail Strategy Best Practices
5 Examples of Building Customer Relationships That Go Beyond Management Tools
We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.
Leigh Sevin
Aug 23, 2020
Retail Strategy Best Practices
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
Leigh Sevin
Aug 20, 2020
All About Modern Retail
Everything You Need to Know About Remote Selling in Retail
Engage your customers and sell more, whether they’re in your store or not.
Dorea Novaez
Aug 17, 2020
Customer Case Studies
How Luxury Retailer Kirna Zabete Conquered COVID Through Clienteling
Learn how luxury retailer Kirna Zabete overcame the challenges of Coronavirus by focusing on an omnichannel clienteling strategy.
Leigh Sevin
Aug 12, 2020
Retail Strategy Best Practices
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
Leigh Sevin
Aug 6, 2020
All About Modern Retail
All About Retail Customer Service In The Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
Leigh Sevin
Aug 4, 2020
Retail Strategy Best Practices
Your Guide to Retail Customer Experience and How to Improve Your Strategy
Cut through the noise and drive meaningful engagement with your target customers.
Dorea Novaez
Aug 3, 2020
Customer Case Studies
How ettitude Used Endear to Optimize Their Pop-Up
Learn how organic home essentials brand ettitude used Endear to build brand loyalty and customer retention at their LA pop-up.
Leigh Sevin
Aug 2, 2020
Retail Strategy Best Practices
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
Leigh Sevin
Jul 21, 2020
From The Founders' Perspective
Top Retail Industry Trends: What's in Store (and Online) for 2020
Discover the retail trends the Endear founders believe are here to stay — and how you can implement them.
Leigh Sevin
Jul 20, 2020
Retail Strategy Best Practices
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
Dorea Novaez
Jul 19, 2020
Retail Strategy Best Practices
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
Leigh Sevin
Jul 8, 2020
Customer Case Studies
How Rhone Used Endear to Launch their Virtual Concierge Program
Find out how athletic apparel brand, Rhone, counted on Endear to launch their virtual concierge program during COVID-19
Leigh Sevin
Jul 7, 2020
Retail Strategy Best Practices
Learnings from the Best Customer Loyalty Programs in Retail
Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.
Leigh Sevin
Jul 5, 2020
All About Modern Retail
What Is Omnichannel Retail and Why Is It Important?
Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.
Dorea Novaez
Jul 2, 2020
Retail Strategy Best Practices
The Guide to Building Customer Loyalty in Modern Retail
Learn to retain customers and increase loyalty whether your retail business is online, in-store, or both.
Leigh Sevin
Jun 22, 2020
Retail Strategy Best Practices
Examples of Delightful Customer Service in Retail
Learn how to deliver a delightful customer service experience in today’s modern retail landscape.
Leigh Sevin
Jun 15, 2020
From The Founders' Perspective
Predictions for the Future of Retail as Forecasted by the Founders of Endear
Learn what trends the founders of retail CRM platform Endear predict will matter most for the industry.
Leigh Sevin
Jun 14, 2020
Retail Strategy Best Practices
7 Essential Retail Skills of Top Sales Associates
Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.
Leigh Sevin
Jun 6, 2020
All About Modern Retail
5 Best Shopify Apps to Pair With Shopify POS
A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.
Casey Drake
May 31, 2020
All About Modern Retail
Digital Retail for the Modern Retailer
Discover how digital retail is shifting for today’s retailers and how your business can respond.
Leigh Sevin
May 29, 2020
Retail Strategy Best Practices
6 Ways to Improve Your Shopping Experience (+ 3 Examples)
Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.
Leigh Sevin
May 26, 2020
All About Modern Retail
Everything You Need to Know About Showrooming & Webrooming and How They Affect Modern Retailers
Read this in-depth breakdown of webrooming and showrooming and how these two different customer journeys affect modern omnichannel retailers.
Casey Drake
May 25, 2020
All About Modern Retail
The Best Shopify Stores That Engage Customers Through Both E-Commerce & PoS
Discover 13 remarkable e-commerce businesses that have used Shopify to expand their businesses to physical retail, and learn the advantages of their decision.
Leigh Sevin
May 18, 2020
From The Founders' Perspective
How will Corona impact the future of work in retail?
Now that consumers have been forced to embrace e-commerce as their sole shopping channel, how will the role of the store associate adapt to this new behavior?
Leigh Sevin
May 12, 2020
Retail Strategy Best Practices
8 Strategies to Retain Customers (+ Examples)
New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.
Leigh Sevin
May 10, 2020
All About Modern Retail
How to Enable Curbside Pick-Up with Shopify (and Who Already Is)
Learn about the benefits of curbside pick-up and how to offer the service at your retail store
Leigh Sevin
May 7, 2020
Retail Strategy Best Practices
Retail Marketing: What Is It and Why Is It Important?
Learn what retail marketing means in today’s modern retail industry and find out what marketing strategies the top brands are using to drive sales.
Leigh Sevin
May 4, 2020
Retail Strategy Best Practices
Endear's Guide to WFH: Creating Content during Corona
Here are some ideas on what to share with customers to keep them engaged while we're all stuck at home.
Leigh Sevin
Mar 24, 2020
Retail Strategy Best Practices
Endear's Guide to Working from Home when You Work in Retail
Check out Endear's tips & tricks on how you and your retail team can make the most of working from home.
Casey Drake
Mar 17, 2020
All About Modern Retail
A Review of The Glossy Podcast: Sarah Benady of ba&sh on the Future of Retail and CRM
We review a recent Sarah Benady (CEO ba$sh North America) interview on The Glossy Podcast and discuss the importance of personalization and CRM in retail.
Casey Drake
Oct 28, 2019
All About Modern Retail
The Importance of Store Associates in the Retail Tech Revolution
The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.
Casey Drake
Sep 12, 2019
Customer Case Studies
How Koio stores used Endear to increase sales for the brand's latest sneaker drop
Sneaker brand Koio upped its marketing game for its new Tempo sneaker by leveraging Endear to invite customers to shop the new product at their local Koio store.
Dorea Novaez
Aug 22, 2019
All About Modern Retail
Modern Store Formats & How To Choose The Right One
Learn about the different types of modern physical store formats and know which format works best for your retail business.
Leigh Sevin
Aug 15, 2019
Retail Strategy Best Practices
Measuring ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer
Where does the physical store fit into the modern path to purchase and how do you measure this impact?
Casey Drake
Aug 7, 2019
Customer Case Studies
Growth through Gratitude: The Power of Thank You
Learn about personalized messaging strategy and how the expression of gratitude can create measurable results in retail clienteling.
Dorea Novaez
Aug 6, 2019
Retail Strategy Best Practices
Leveraging Store Associates to Personalize Your E-mail Marketing
Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?
Dorea Novaez
Jul 28, 2019
All About Modern Retail
Pants & People: The Bonobos Success Story
Learn how a retail business's investments in their customers and their brand experience pivoted their success in the industry.
Casey Drake
Jul 2, 2019
Retail Strategy Best Practices
How Retailers Can Improve Email Capture Rates
Recent insights on how stores are capturing important client data and some best practices to improve the process.
Casey Drake
Jun 30, 2019
All About Modern Retail
An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola
Training, technology, and how to win in retail. The inside perspective from an industry veteran.
Dorea Novaez
Jun 25, 2019
From The Founders' Perspective
Our Trip to Shopify Unite
A recap of the 2019 Shopify Unite Conference from our co-founder, Leigh Sevin.
Leigh Sevin
Jun 22, 2019
All About Modern Retail
Defining Modern Retail and the Customer Data That Controls It
How the most successful modern retailers are gathering insights and using them to their advantage.
Dorea Novaez
Jun 18, 2019
Product News
Featured Feature Friday: Motivate Your Store Associates with Endear's Insights
Run an efficient associate incentive program with Endear's omnichannel tracking tools.
Leigh Sevin
Jun 13, 2019
All About Modern Retail
How Stores are Turning their Associates into Personal Stylists
Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.
Dorea Novaez
Jun 11, 2019
All About Modern Retail
From Digital to Physical: Opening Your First Store
What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?
Dorea Novaez
Jun 9, 2019
Product News
Featured Feature Friday: Curing Decision Fatigue with Endear Lookbooks
How to use lookbooks to create a personalized shopping experience and avoid decision fatigue and abandoned carts.
Casey Drake
Jun 4, 2019
All About Modern Retail
Rebecca Taylor CEO Janice Sullivan and the Importance of Knowing your Customers
Learn how an established retail business used omnichannel CRM and clienteling tools to learn more about their customers and boost their business sales.
Casey Drake
Jun 2, 2019
Retail Strategy Best Practices
5 Ways to Turn Flash Sales Shoppers into Repeat Customers
Tips for thank you messages that will make you stand out from the crowd.
Casey Drake
May 28, 2019
Retail Strategy Best Practices
How to Use SMS Marketing to Increase Foot Traffic at Your Stores
Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.
Leigh Sevin
Apr 3, 2019
All About Modern Retail
Clienteling vs. Customer Service
Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.
Leigh Sevin
Mar 27, 2019
All About Modern Retail
3 Clienteling Examples With Valuable Takeaways
We’ve outlined key examples of companies who highlight the power of clienteling. Each can teach us a thing or two about forming relationships with customers online and offline.
Leigh Sevin
Mar 20, 2019
Retail Strategy Best Practices
How Great Sales Associates Build Relationships
Learn how retail store associates can move beyond first impressions, build customer relationships and boost brand loyalty to improve sales.
Leigh Sevin
Mar 13, 2019
Retail Strategy Best Practices
How To Build Brand Loyalty with Clienteling
There’s a simple formula to brand loyalty: Shoppers to new customers, new customers to repeat customers, repeat customers to brand evangelists.
Leigh Sevin
Mar 6, 2019
All About Modern Retail
What is Clienteling? A Definition
Clienteling is about more than fancy technology, customer service tips, or well-trained salespeople. And while it's always been a critical part of any good retail strategy, it has taken on new meaning in today's omnichannel world.
Leigh Sevin
Feb 27, 2019
Retail Strategy Best Practices
5 Ways to Build Customer Experience at a Pop-Up
How to make a great first impression. Establish strong customer relationships with your pop-up experience.
Leigh Sevin
Feb 20, 2019
Retail Strategy Best Practices
5 Things You Must Do Before Opening Your First Pop-Up
There are a huge range of goals in a pop-up and few correct answers. Choosing which goals to focus on is largely up to you.
Leigh Sevin
Feb 13, 2019
Retail Strategy Best Practices
How to Build Relationships with Customers at Pop Ups
Get the most out of your investment. Approaches and best practices for establishing meaningful client relationships through your pop-up.
Leigh Sevin
Feb 6, 2019
Retail Strategy Best Practices
What Makes a Great Pop-Up Store?
People tell their friends just to prove they’re in the know. Instagrammers hit the share button as soon as they see it. That pop-up – the one with the buzz.
Leigh Sevin
Jan 30, 2019
Retail Strategy Best Practices
Is My Brand Ready For A Pop-Up?
You have online customers, a well-liked product, and an optimized website for sales. But under all the growth, you have another concern: Am I missing out on opportunities in brick and mortar?
Leigh Sevin
Jan 23, 2019
All About Modern Retail
Let’s Talk About Millennial Spending Power
Keep reading to better understand the generational cohort with which marketers and retailers are obsessed.
Dorea Novaez
Nov 30, 2020