Product News
What's New in June
A comprehensive list of all the features we fixed, improved, and/or added in June 2021.
By Jinesh Shah
Jun 30, 2021
From The Founders' Perspective
5 Myths About Clienteling We Need to Forget
Don't let these myths stop you from using a modern clienteling program to grow your business.
By Leigh Sevin
Jun 18, 2021
All About Modern Retail
The Retail Vet Who Loves a Good Suit and Shopping Local
Retail industry veteran, Chris Hull (of Nike, Shinola, and currently Rothy's), tells us about the future of retail and who he thinks has the best retail shopping experience right now.
By Leigh Sevin
Jun 7, 2021
Product News
What's New in May
A comprehensive list of all the features we fixed, improved, and/or added in May 2021.
By Jinesh Shah
May 31, 2021
All About Modern Retail
10 Reasons Your Team Needs A Mobile App for Your Best Clienteling Yet
Mobile is taking over quickly, and the best way to enhance your clienteling efforts is to take advantage. This guide will review the importance of having a mobile app and why it can make a difference in your customer experience.
By Leigh Sevin
May 28, 2021
Retail Strategy Best Practices
Web Cookies Are Going Away - How Your Brand Can Cope
Starting in 2022, web browsers like Safari, Chrome, and Firefox will no longer support third-party cookie tracking. What does this mean for your e-commerce business, and what can you do to prepare?
By Jinesh Shah
May 25, 2021
Retail Strategy Best Practices
What is a Clienteling App and Why Your Brand Needs One ASAP
Amplify the power of your clienteling program with a clienteling app that's right for your sales team.
By Leigh Sevin
May 19, 2021
Retail Strategy Best Practices
How to Use a Personal Styling Program to Increase Brand Loyalty
The right personal styling program can help your brand increase customer loyalty and customer satisfaction. Learn how to offer a program that will help customers in-store and online.
By Leigh Sevin
May 12, 2021
Product News
What's New in April
A comprehensive list of all the features we fixed, improved, and/or added in April 2021.
By Jinesh Shah
Apr 30, 2021
Retail Strategy Best Practices
Your Top Retail Tech Solutions for Physical Retail
These retail tech solutions are helping to modernize the way brick-and-mortar stores do business.
By Leigh Sevin
Apr 26, 2021
From The Founders' Perspective
Don't be Fooled: Live Chat isn't Sales
Live Chats are an important part of any e-commerce experience, but don't mistake what they do for sales.
By Leigh Sevin
Apr 21, 2021
Retail Strategy Best Practices
The Top 5 Do's and Don'ts of Clienteling
Learn the basics of modern clienteling with these straightforward best practices.
By Leigh Sevin
Apr 13, 2021
Product News
What's New in March
A comprehensive list of all the features we fixed, improved, and/or added in March 2021.
By Jinesh Shah
Mar 31, 2021
Retail Strategy Best Practices
7 Email Campaigns you Should Hand Over to Your Sales Team
Personalize your email marketing strategy by putting these campaigns into the hands of your sales team.
By Leigh Sevin
Mar 23, 2021
From The Founders' Perspective
10 Operational Headaches Endear Solved in Retail
In the early days of Endear, we uncovered a ton of overlooked but immensely impactful problems that prevented associates from doing their best work. Here's how we solved them.
By Leigh Sevin
Mar 12, 2021
From The Founders' Perspective
Why Clienteling Will Save the Future of Retail
With more digital businesses popping up every day, learn how to build the right omnichannel clienteling strategy to keep your brand top-of-mind with customers for the long haul.
By Leigh Sevin
Mar 10, 2021
Product News
8 Answers to your Top Questions About Choosing Endear
We know trying out a new technology solution can raise some questions, so we've got answers.
By Leigh Sevin
Mar 5, 2021
Product News
What's New in February
A comprehensive list of all the features we fixed, improved, and/or added in February 2021.
By Jinesh Shah
Feb 28, 2021
Retail Strategy Best Practices
10 Best CRMs for Shopify Merchants
Choosing the best CRM for your Shopify store doesn't have to be difficult. This guide will review everything from what a CRM is and why it is important to what the top omnichannel CRM options are. Keep reading to learn more!
By Leigh Sevin
Feb 24, 2021
Retail Strategy Best Practices
Black-Owned Businesses You Can Shop IRL
In honor of Black History month, we've put together a list of Black-owned brands and retailers that you can support in-person or by shopping online.
By Dorea Novaez
Feb 23, 2021
Customer Case Studies
How gorjana Uses SMS to Achieve a 20% Conversion Rate
Learn how jewelry brand, gorjana, relies on the power of human connection, brick-and-mortar retail, and a strong SMS sales strategy to increase foot traffic and conversions at their physical stores.
By Leigh Sevin
Feb 19, 2021
Retail Strategy Best Practices
How To Become Your Customer's Valentine (Without Discounting)
5 clever ways to earn your customers' love and affection this Valentine's Day
By Leigh Sevin
Feb 9, 2021
Product News
What's New in January
A comprehensive list of all the features we fixed, improved, and/or added in January 2021.
By Jinesh Shah
Jan 29, 2021
Retail Strategy Best Practices
How to Incorporate Video into your E-Commerce Experience [+ 10 Brand Examples]
Video is becoming consumers preferred way to do just about everything. Learn how you can use the medium to improve your customers' digital shopping experience and boost conversions on your e-commerce site.
By Leigh Sevin
Jan 26, 2021
Retail Strategy Best Practices
How (and how much) should you pay your retail team?
With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.
By Leigh Sevin
Jan 17, 2021
Product News
What's New in December
A comprehensive list of all the features we fixed, improved, and/or added in December 2020.
By Jinesh Shah
Jan 1, 2021
From The Founders' Perspective
Endear's Unique Approach to Omnichannel Sales Attribution
Endear offers its customers a unique, modern approach to retail sales attribution. Learn about the problems with the industry's current methods and our unique way of solving them.
By Jinesh Shah
Dec 30, 2020
Retail Strategy Best Practices
5 Ways to Win "Returns Season"
Turn customer returns into a positive for both your online and in-store business this holiday season.
By Leigh Sevin
Dec 25, 2020
All About Modern Retail
How Online Resale and Consignment Retailers Transformed the Secondhand Market
Known as re-commerce, resale and consignment is continuing to capture the attention of online shoppers everywhere. Read how it is changing the way consumers participate in the secondhand market.
By Dorea Novaez
Dec 14, 2020
Product News
What's New in November
A comprehensive list of all the features we fixed, improved, and/or added in November 2020.
By Jinesh Shah
Dec 1, 2020
Retail Strategy Best Practices
How to deliver VIP service during the Holidays
Learn how to give your customers the service they deserve both in-store and online this holiday season.
By Leigh Sevin
Nov 25, 2020
Retail Strategy Best Practices
Insights from Our Panel on Holiday Retail Strategy
Find out what leaders from Billy Reid, Gorjana and Hatch have to say about managing their businesses under the pressures of COVID and what they have planned for Holiday 2020
By Leigh Sevin
Nov 13, 2020
Retail Strategy Best Practices
10 Innovative Places to List Your Store's SMS Number
Encourage customers to reach out to your store via text message by listing your details across channels.
By Leigh Sevin
Nov 11, 2020
All About Modern Retail
What Is Phygital Retail and Why It Matters [+ 3 Examples]
Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.
By Dorea Novaez
Nov 4, 2020
All About Modern Retail
The ABC's of DTC (in Order of Relevance)
Every acronym you've ever encountered related to retail & the rise of DTC
By Leigh Sevin
Nov 3, 2020
Product News
What's New in October
A comprehensive list of all the features we fixed, improved, and/or added in October 2020.
By Jinesh Shah
Nov 1, 2020
Retail Strategy Best Practices
How These 5 Brands are Booking More Appointments and Growing Their ROI
Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.
By Leigh Sevin
Oct 20, 2020
Product News
What is a Lookbook? A Definition for Retail
Engage and convert your retail customers with customized and clickable content.
By Dorea Novaez
Oct 2, 2020
Product News
What's New in September
A comprehensive list of all the features we fixed, improved, and/or added in September 2020.
Retail Strategy Best Practices
Retail CRM: Why and How to Use One to Grow your Business
Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team.
By Leigh Sevin
Sep 24, 2020
All About Modern Retail
The Omnichannel Associate and Why You Should Hire One (or More)
A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.
By Leigh Sevin
Sep 17, 2020
Product News
The Retailer's Guide to Winning Back Lost Customers
Key points and areas of focus for re-engaging lapsed customers
By Dorea Novaez
Sep 16, 2020
All About Modern Retail
What is Customerization? Definition and 5 Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
By Leigh Sevin
Sep 10, 2020
Retail Strategy Best Practices
6 Sales Promotions Examples in Retail to Generate More Revenue
While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.
By Leigh Sevin
Sep 2, 2020
Product News
What's New in August
A comprehensive list of all the features we fixed, improved, and/or added in August 2020.
Retail Strategy Best Practices
Customer Loyalty and Customer Retention: Which Is Better?
Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship
By Dorea Novaez
Aug 28, 2020
All About Modern Retail
The Power of BOPIS in Modern Retail
Learn why BOPIS is an important offering in today's modern shopping experience.
By Leigh Sevin
Aug 28, 2020
Retail Strategy Best Practices
5 Examples of Building Better Customer Relationships You Can Use Right Now
We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.
By Leigh Sevin
Aug 24, 2020
Retail Strategy Best Practices
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
By Leigh Sevin
Aug 21, 2020
All About Modern Retail
Everything You Need to Know About Remote Selling in Retail
Engage your customers and sell more, whether they’re in your store or not.
By Dorea Novaez
Aug 18, 2020
Customer Case Studies
How Luxury Retailer Kirna Zabete Conquered COVID Through Clienteling
Learn how luxury retailer Kirna Zabete overcame the challenges of Coronavirus by focusing on an omnichannel clienteling strategy.
By Leigh Sevin
Aug 13, 2020
Retail Strategy Best Practices
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
By Leigh Sevin
Aug 7, 2020
All About Modern Retail
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
Aug 5, 2020
Retail Strategy Best Practices
Your Guide to Retail Customer Experience and How to Improve Your Strategy
Cut through the noise and drive meaningful engagement with your target customers.
By Dorea Novaez
Aug 4, 2020
Customer Case Studies
How ettitude Used Endear to Optimize Their Pop-Up
Learn how organic home essentials brand ettitude used Endear to build brand loyalty and customer retention at their LA pop-up.
By Leigh Sevin
Aug 3, 2020
Retail Strategy Best Practices
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
By Leigh Sevin
Jul 22, 2020
From The Founders' Perspective
Top Retail Industry Trends: What's in Store (and Online) for 2020
Discover the retail trends the Endear founders believe are here to stay — and how you can implement them.
By Leigh Sevin
Jul 21, 2020
Retail Strategy Best Practices
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
By Dorea Novaez
Jul 20, 2020
Retail Strategy Best Practices
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
Jul 9, 2020
Customer Case Studies
How Rhone Used Endear to Launch their Virtual Concierge Program
Find out how athletic apparel brand, Rhone, counted on Endear to launch their virtual concierge program during COVID-19
By Leigh Sevin
Jul 8, 2020
Retail Strategy Best Practices
The Best Customer Loyalty Programs in Retail and 5 Ways to Start Your Own
Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.
By Leigh Sevin
Jul 6, 2020
All About Modern Retail
What is Omnichannel Retail and Why is it Important?
Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.
By Dorea Novaez
Jul 3, 2020
Retail Strategy Best Practices
The Guide to Building Customer Loyalty in Modern Retail
Learn to retain customers and increase loyalty whether your retail business is online, in-store, or both.
By Leigh Sevin
Jun 23, 2020
Retail Strategy Best Practices
Examples of Delightful Customer Service in Retail
Learn how to deliver a delightful customer service experience in today’s modern retail landscape.
By Leigh Sevin
Jun 16, 2020
From The Founders' Perspective
Predictions for the Future of Retail as Forecasted by the Founders of Endear
Learn what trends the founders of retail CRM platform Endear predict will matter most for the industry.
By Leigh Sevin
Jun 15, 2020
Retail Strategy Best Practices
7 Essential Retail Skills of Top Sales Associates
Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.
By Leigh Sevin
Jun 7, 2020
All About Modern Retail
5 Best Shopify Apps to Pair With Shopify POS
A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.
By Casey Drake
Jun 1, 2020
All About Modern Retail
Digital Retail for the Modern Retailer
Discover how digital retail is shifting for today’s retailers and how your business can respond.
By Leigh Sevin
May 30, 2020
Retail Strategy Best Practices
6 Ways to Improve Your Shopping Experience (+ 3 Examples)
Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.
By Leigh Sevin
May 27, 2020
All About Modern Retail
Everything You Need to Know About Showrooming & Webrooming and How They Affect Modern Retailers
Read this in-depth breakdown of webrooming and showrooming and how these two different customer journeys affect modern omnichannel retailers.
By Casey Drake
May 26, 2020
All About Modern Retail
The Best Shopify Stores That Engage Customers Through Both E-Commerce & PoS
Discover 13 remarkable e-commerce businesses that have used Shopify to expand their businesses to physical retail, and learn the advantages of their decision.
By Leigh Sevin
May 19, 2020
From The Founders' Perspective
How will Corona impact the future of work in retail?
Now that consumers have been forced to embrace e-commerce as their sole shopping channel, how will the role of the store associate adapt to this new behavior?
By Leigh Sevin
May 13, 2020
Retail Strategy Best Practices
Top Strategies for Customer Retention Plus 8 Examples to Try Now
New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.
By Leigh Sevin
May 11, 2020
All About Modern Retail
How to Enable Curbside Pick-Up with Shopify (and Who Already Is)
Learn about the benefits of curbside pick-up and how to offer the service at your retail store
By Leigh Sevin
May 8, 2020
Retail Strategy Best Practices
Retail Marketing: What Is It and Why Is It Important?
Learn what retail marketing means in today’s modern retail industry and find out what marketing strategies the top brands are using to drive sales.
By Leigh Sevin
May 5, 2020
Retail Strategy Best Practices
Endear's Guide to WFH: Creating Content During COVID
What to share with customers to keep them engaged while we're all stuck at home.
By Leigh Sevin
Mar 25, 2020
Retail Strategy Best Practices
Endear's Guide to Working From Home When you Work in Retail
Check out Endear's tips & tricks on how you and your retail team can make the most of working from home.
By Casey Drake
Mar 18, 2020
All About Modern Retail
A Review of The Glossy Podcast: Sarah Benady of ba&sh on the Future of Retail and CRM
We review a recent Sarah Benady (CEO ba$sh North America) interview on The Glossy Podcast and discuss the importance of personalization and CRM in retail.
By Casey Drake
Oct 29, 2019
All About Modern Retail
The Importance of Store Associates in the Retail Tech Revolution
The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.
By Casey Drake
Sep 13, 2019
Customer Case Studies
How Koio Saw Store Sales Soar for Latest Sneaker Drop
Sneaker brand, Koio, upped its marketing game for the new Tempo sneaker by leveraging Endear to invite local customers to shop the new product at their Koio store.
By Dorea Novaez
Aug 23, 2019
All About Modern Retail
Modern Store Formats & How To Choose The Right One
Learn about the different types of modern physical store formats and know which format works best for your retail business.
By Leigh Sevin
Aug 16, 2019
Retail Strategy Best Practices
Measuring ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer
Where does the physical store fit into the modern path to purchase and how do you measure this impact?
By Casey Drake
Aug 8, 2019
Customer Case Studies
Growth through Gratitude: The Power of Thank You
Learn about personalized messaging strategy and how the expression of gratitude can create measurable results in retail clienteling.
By Dorea Novaez
Aug 7, 2019
Retail Strategy Best Practices
Leveraging Store Associates to Personalize Your E-mail Marketing
Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?
By Dorea Novaez
Jul 29, 2019
Customer Case Studies
How Todd Snyder grew their clienteling business in their first month of Endear
Learn how the Todd Snyder retail team achieved a 13% conversion rate in just their first month on Endear.
By Dorea Novaez
Jul 24, 2019
All About Modern Retail
Pants & People: The Bonobos Success Story
Learn how a retail business's investments in their customers and their brand experience pivoted their success in the industry.
By Casey Drake
Jul 3, 2019
Retail Strategy Best Practices
How Retailers Can Improve Email Capture Rates
Recent insights on how stores are capturing important client data and some best practices to improve the process.
By Casey Drake
Jul 1, 2019
All About Modern Retail
An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola
Training, technology, and how to win in retail. The inside perspective from an industry veteran.
By Dorea Novaez
Jun 26, 2019
From The Founders' Perspective
Our Trip to Shopify Unite
A recap of the 2019 Shopify Unite Conference from our co-founder, Leigh Sevin.
By Leigh Sevin
Jun 23, 2019
All About Modern Retail
Defining Modern Retail and the Customer Data That Controls It
How the most successful modern retailers are gathering insights and using them to their advantage.
By Dorea Novaez
Jun 19, 2019
Product News
Featured Feature Friday: Motivate Your Store Associates with Endear's Sales Insights
Run an efficient associate incentive program with Endear's omnichannel tracking tools.
By Leigh Sevin
Jun 14, 2019
All About Modern Retail
How Stores are Turning their Associates into Personal Stylists
Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.
By Dorea Novaez
Jun 12, 2019
All About Modern Retail
From Digital to Physical: Opening Your First Store
What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?
By Dorea Novaez
Jun 10, 2019
Product News
Featured Feature Friday: Curing Decision Fatigue with Endear Lookbooks
How to use lookbooks to create a personalized shopping experience and avoid decision fatigue and abandoned carts.
By Casey Drake
Jun 5, 2019
All About Modern Retail
Rebecca Taylor CEO, Janice Sullivan, and the Importance of Knowing your Customers
Learn how an established retail business used omnichannel CRM and clienteling tools to learn more about their customers and boost their business sales.
By Casey Drake
Jun 3, 2019
Retail Strategy Best Practices
5 Ways to Turn Flash Sales Shoppers into Repeat Customers
Tips for thank you messages that will make you stand out from the crowd.
By Casey Drake
May 29, 2019
Retail Strategy Best Practices
How to Use SMS Marketing to Increase Foot Traffic at Your Stores
Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.
By Leigh Sevin
Apr 4, 2019
All About Modern Retail
Clienteling vs. Customer Service and the Big Shift in Retail
Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.
By Leigh Sevin
Mar 28, 2019
All About Modern Retail
3 Clienteling Examples With Valuable Takeaways You Need to Know
We’ve outlined key examples of companies who highlight the power of clienteling. Each can teach us a thing or two about forming relationships with customers online and offline.
By Leigh Sevin
Mar 21, 2019
Retail Strategy Best Practices
How Great Sales Associates Build Great Relationships and Boost Sales
Learn how retail store associates can move beyond first impressions, build customer relationships, and boost brand loyalty to improve sales through clienteling.
By Leigh Sevin
Mar 14, 2019