Endear
christmas tree close-up

Nov 24, 2020

How to deliver VIP service during the Holidays

Learn how to give your customers the service they deserve both in-store and online this holiday season.

By Leigh Sevin, Co-Founder @ Endear

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Retail Strategy Best Practices

Insights from Our Panel on Holiday Retail Strategy

Find out what leaders from Billy Reid, Gorjana and Hatch have to say about managing their businesses under the pressures of COVID and what they have planned for Holiday 2020

Leigh Sevin

Nov 12, 2020
Woman holding phone

Retail Strategy Best Practices

10 Innovative Places to List Your Store's SMS Number

Encourage customers to reach out to your store via text message by listing your details across channels.

Leigh Sevin

Nov 10, 2020
hand on red speaker

All About Modern Retail

What Is Phygital Retail and Why It Matters [+ 3 Examples]

Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.

Dorea Novaez

Nov 3, 2020
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All About Modern Retail

The ABC's of DTC (in Order of Relevance)

Every acronym you've ever encountered related to retail & the rise of DTC

Leigh Sevin

Nov 2, 2020
Fall foliage reflecting in a body of water

Product News

What's New in October

A comprehensive list of all the features we fixed, improved, and/or added in October 2020.

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Retail Strategy Best Practices

How to Generate an ROI on Appointment Bookings In-Store and Online (+ Brand and Software Examples)

Whether you host them at your store or online, count on appointments to capture online visitors and convert them into loyal customers.

Leigh Sevin

Oct 19, 2020
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Product News

What is a Lookbook? A Definition for Retail 

Engage and convert your retail customers with customized and clickable content.

Dorea Novaez

Oct 1, 2020
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Product News

What's New in September

A comprehensive list of all the features we fixed, improved, and/or added in September 2020.

Notebook and coffee

Retail Strategy Best Practices

What Is a Retail CRM: Why and How to Use One for Your Retail Business

Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team. 

Leigh Sevin

Sep 23, 2020
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All About Modern Retail

What is an Omnichannel Associate and Why Should You Hire One (or More)?

A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.

Leigh Sevin

Sep 16, 2020
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Product News

The Retailer's Guide to Winning Back Lost Customers

Key points and areas of focus for re-engaging lapsed customers

Dorea Novaez

Sep 15, 2020
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All About Modern Retail

What is Customerization? Definition and Examples

Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.

Leigh Sevin

Sep 9, 2020
red sale signage

Retail Strategy Best Practices

6 Sales Promotions Examples in Retail to Generate More Revenue

While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.

Leigh Sevin

Sep 1, 2020
hand with cellphone next to a glass iced tea

Product News

What's New in August

A comprehensive list of all the features we fixed, improved, and/or added in August 2020.

Open Store

All About Modern Retail

The Power of BOPIS in Modern Retail

Learn why BOPIS is an important offering in today's modern shopping experience.

Leigh Sevin

Aug 27, 2020
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Retail Strategy Best Practices

Customer Loyalty and Customer Retention: Which Is Better?

Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship

Dorea Novaez

Aug 27, 2020
wall with post-it notes

Retail Strategy Best Practices

5 Examples of Building Customer Relationships That Go Beyond Management Tools

We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.

Leigh Sevin

Aug 23, 2020
hands typing on laptop keyboard

Retail Strategy Best Practices

10 Best Customer Loyalty Program Software Tools of 2020

Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.

Leigh Sevin

Aug 20, 2020
Woman on phone on stairs

All About Modern Retail

Everything You Need to Know About Remote Selling in Retail

Engage your customers and sell more, whether they’re in your store or not.

Dorea Novaez

Aug 17, 2020
store with mannequins

Customer Case Studies

How Luxury Retailer Kirna Zabete Conquered COVID Through Clienteling

Learn how luxury retailer Kirna Zabete overcame the challenges of Coronavirus by focusing on an omnichannel clienteling strategy.

Leigh Sevin

Aug 12, 2020
plants with walls covered in stickers

Retail Strategy Best Practices

Brand Loyalty Examples in Retail

Learn how to build a brand loyalty program that helps you retain customers for the long-term.

Leigh Sevin

Aug 6, 2020
hand with a mobile phone

All About Modern Retail

All About Retail Customer Service In The Age of the Mobile Shopper

This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.

Leigh Sevin

Aug 4, 2020
happy woman with red curly hair

Retail Strategy Best Practices

Your Guide to Retail Customer Experience and How to Improve Your Strategy

Cut through the noise and drive meaningful engagement with your target customers.

Dorea Novaez

Aug 3, 2020
ettitude store interior

Customer Case Studies

How ettitude Used Endear to Optimize Their Pop-Up

Learn how organic home essentials brand ettitude used Endear to build brand loyalty and customer retention at their LA pop-up.

Leigh Sevin

Aug 2, 2020
people pointing at the computer screen

Retail Strategy Best Practices

15 Customer Service Training Ideas and Exercises for Retail

To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.

Leigh Sevin

Jul 21, 2020
train station

From The Founders' Perspective

Top Retail Industry Trends: What's in Store (and Online) for 2020

Discover the retail trends the Endear founders believe are here to stay — and how you can implement them.

Leigh Sevin

Jul 20, 2020
mobile phone with white sneakers

Retail Strategy Best Practices

How to Build an Omnichannel Strategy for Retail

Discover key questions and best practices that will help you get started with an omnichannel strategy.

Dorea Novaez

Jul 19, 2020
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Retail Strategy Best Practices

Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success

Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.

Leigh Sevin

Jul 8, 2020
rhone store

Customer Case Studies

How Rhone Used Endear to Launch their Virtual Concierge Program

Find out how athletic apparel brand, Rhone, counted on Endear to launch their virtual concierge program during COVID-19

Leigh Sevin

Jul 7, 2020
hand holding thank you cards

Retail Strategy Best Practices

Learnings from the Best Customer Loyalty Programs in Retail

Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.

Leigh Sevin

Jul 5, 2020
a pair of earrings with tablet and mobile phone

All About Modern Retail

What Is Omnichannel Retail and Why Is It Important?

Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.

Dorea Novaez

Jul 2, 2020
leather wallet with Starbucks card

Retail Strategy Best Practices

The Guide to Building Customer Loyalty in Modern Retail

Learn to retain customers and increase loyalty whether your retail business is online, in-store, or both.

Leigh Sevin

Jun 22, 2020
on-ear headset

Retail Strategy Best Practices

Examples of Delightful Customer Service in Retail

Learn how to deliver a delightful customer service experience in today’s modern retail landscape.

Leigh Sevin

Jun 15, 2020
silhouette of man with bright colorful background

From The Founders' Perspective

Predictions for the Future of Retail as Forecasted by the Founders of Endear

Learn what trends the founders of retail CRM platform Endear predict will matter most for the industry.

Leigh Sevin

Jun 14, 2020
man paying at the cashier

Retail Strategy Best Practices

7 Essential Retail Skills of Top Sales Associates

Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.

Leigh Sevin

Jun 6, 2020
toddler using mobile phone

All About Modern Retail

5 Best Shopify Apps to Pair With Shopify POS

A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.

Casey Drake

May 31, 2020
lady using a tablet

All About Modern Retail

Digital Retail for the Modern Retailer

Discover how digital retail is shifting for today’s retailers and how your business can respond.

Leigh Sevin

May 29, 2020
shopping carts

Retail Strategy Best Practices

6 Ways to Improve Your Shopping Experience (+ 3 Examples)

Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.

Leigh Sevin

May 26, 2020
people shopping at a store

All About Modern Retail

Everything You Need to Know About Showrooming & Webrooming and How They Affect Modern Retailers

Read this in-depth breakdown of webrooming and showrooming and how these two different customer journeys affect modern omnichannel retailers.

Casey Drake

May 25, 2020
jpress york street store front

All About Modern Retail

The Best Shopify Stores That Engage Customers Through Both E-Commerce & PoS

Discover 13 remarkable e-commerce businesses that have used Shopify to expand their businesses to physical retail, and learn the advantages of their decision.

Leigh Sevin

May 18, 2020
paying online with credit card

From The Founders' Perspective

How will Corona impact the future of work in retail?

Now that consumers have been forced to embrace e-commerce as their sole shopping channel, how will the role of the store associate adapt to this new behavior?

Leigh Sevin

May 12, 2020
handshake

Retail Strategy Best Practices

8 Strategies to Retain Customers (+ Examples)

New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.

Leigh Sevin

May 10, 2020
man walking with red shopping bags

All About Modern Retail

How to Enable Curbside Pick-Up with Shopify (and Who Already Is)

Learn about the benefits of curbside pick-up and how to offer the service at your retail store

Leigh Sevin

May 7, 2020
colorful rack of clothes

Retail Strategy Best Practices

Retail Marketing: What Is It and Why Is It Important?

Learn what retail marketing means in today’s modern retail industry and find out what marketing strategies the top brands are using to drive sales.

Leigh Sevin

May 4, 2020
woman folding clothes

Retail Strategy Best Practices

Endear's Guide to WFH: Creating Content during Corona

Here are some ideas on what to share with customers to keep them engaged while we're all stuck at home.

Leigh Sevin

Mar 24, 2020
woman using laptop on a couch

Retail Strategy Best Practices

Endear's Guide to Working from Home when You Work in Retail

Check out Endear's tips & tricks on how you and your retail team can make the most of working from home.

Casey Drake

Mar 17, 2020
gift boxes

All About Modern Retail

A Review of The Glossy Podcast: Sarah Benady of ba&sh on the Future of Retail and CRM

We review a recent Sarah Benady (CEO ba$sh North America) interview on The Glossy Podcast and discuss the importance of personalization and CRM in retail.

Casey Drake

Oct 28, 2019
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All About Modern Retail

The Importance of Store Associates in the Retail Tech Revolution

The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.

Casey Drake

Sep 12, 2019
white sneaker

Customer Case Studies

How Koio stores used Endear to increase sales for the brand's latest sneaker drop

Sneaker brand Koio upped its marketing game for its new Tempo sneaker by leveraging Endear to invite customers to shop the new product at their local Koio store.

Dorea Novaez

Aug 22, 2019
inside a clothing store

All About Modern Retail

Modern Store Formats & How To Choose The Right One

Learn about the different types of modern physical store formats and know which format works best for your retail business.

Leigh Sevin

Aug 15, 2019
store front with bicycle

Retail Strategy Best Practices

Measuring ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer

Where does the physical store fit into the modern path to purchase and how do you measure this impact?

Casey Drake

Aug 7, 2019
thank you letter tiles

Customer Case Studies

Growth through Gratitude: The Power of Thank You

Learn about personalized messaging strategy and how the expression of gratitude can create measurable results in retail clienteling.

Dorea Novaez

Aug 6, 2019
email marketing laptop

Retail Strategy Best Practices

Leveraging Store Associates to Personalize Your E-mail Marketing

Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?

Dorea Novaez

Jul 28, 2019
stylist man wearing leather shoes

All About Modern Retail

Pants & People: The Bonobos Success Story

Learn how a retail business's investments in their customers and their brand experience pivoted their success in the industry.

Casey Drake

Jul 2, 2019
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Retail Strategy Best Practices

How Retailers Can Improve Email Capture Rates

Recent insights on how stores are capturing important client data and some best practices to improve the process.

Casey Drake

Jun 30, 2019
shinola detroit store

All About Modern Retail

An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola

Training, technology, and how to win in retail. The inside perspective from an industry veteran.

Dorea Novaez

Jun 25, 2019
Shopify unite conference speakers

From The Founders' Perspective

Our Trip to Shopify Unite

A recap of the 2019 Shopify Unite Conference from our co-founder, Leigh Sevin.

Leigh Sevin

Jun 22, 2019
salon counter with digital selection

All About Modern Retail

Defining Modern Retail and the Customer Data That Controls It

How the most successful modern retailers are gathering insights and using them to their advantage.

Dorea Novaez

Jun 18, 2019
people wearing Emfasis wristbands

Product News

Featured Feature Friday: Motivate Your Store Associates with Endear's Insights

Run an efficient associate incentive program with Endear's omnichannel tracking tools.

Leigh Sevin

Jun 13, 2019
stylish models in denim outfits

All About Modern Retail

How Stores are Turning their Associates into Personal Stylists

Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.

Dorea Novaez

Jun 11, 2019
Leigh Sevin, Max Bonbrest, Denise Lee,  Christina Bryant

All About Modern Retail

From Digital to Physical: Opening Your First Store

What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?

Dorea Novaez

Jun 9, 2019
MM Lafleur screen on tablet

Product News

Featured Feature Friday: Curing Decision Fatigue with Endear Lookbooks

How to use lookbooks to create a personalized shopping experience and avoid decision fatigue and abandoned carts.

Casey Drake

Jun 4, 2019
smiling woman at the cashier

All About Modern Retail

Rebecca Taylor CEO Janice Sullivan and the Importance of Knowing your Customers

Learn how an established retail business used omnichannel CRM and clienteling tools to learn more about their customers and boost their business sales.

Casey Drake

Jun 2, 2019
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Retail Strategy Best Practices

5 Ways to Turn Flash Sales Shoppers into Repeat Customers

Tips for thank you messages that will make you stand out from the crowd.

Casey Drake

May 28, 2019
woman wearing glasses looking at her phone

Retail Strategy Best Practices

How to Use SMS Marketing to Increase Foot Traffic at Your Stores

Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.

Leigh Sevin

Apr 3, 2019
woman shopping for new clothes

All About Modern Retail

Clienteling vs. Customer Service

Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.

Leigh Sevin

Mar 27, 2019
women paying the cashier

All About Modern Retail

3 Clienteling Examples With Valuable Takeaways

We’ve outlined key examples of companies who highlight the power of clienteling. Each can teach us a thing or two about forming relationships with customers online and offline.

Leigh Sevin

Mar 20, 2019
sales people talking to shoppers

Retail Strategy Best Practices

How Great Sales Associates Build Relationships

Learn how retail store associates can move beyond first impressions, build customer relationships and boost brand loyalty to improve sales.

Leigh Sevin

Mar 13, 2019
woman browsing clothes on a rack

Retail Strategy Best Practices

How To Build Brand Loyalty with Clienteling

There’s a simple formula to brand loyalty: Shoppers to new customers, new customers to repeat customers, repeat customers to brand evangelists.

Leigh Sevin

Mar 6, 2019
Mall atrium

All About Modern Retail

What is Clienteling? A Definition

Clienteling is about more than fancy technology, customer service tips, or well-trained salespeople. And while it's always been a critical part of any good retail strategy, it has taken on new meaning in today's omnichannel world.

Leigh Sevin

Feb 27, 2019
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Retail Strategy Best Practices

5 Ways to Build Customer Experience at a Pop-Up

How to make a great first impression. Establish strong customer relationships with your pop-up experience.

Leigh Sevin

Feb 20, 2019
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Retail Strategy Best Practices

5 Things You Must Do Before Opening Your First Pop-Up

There are a huge range of goals in a pop-up and few correct answers. Choosing which goals to focus on is largely up to you.

Leigh Sevin

Feb 13, 2019
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Retail Strategy Best Practices

How to Build Relationships with Customers at Pop Ups

Get the most out of your investment. Approaches and best practices for establishing meaningful client relationships through your pop-up.

Leigh Sevin

Feb 6, 2019
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Retail Strategy Best Practices

What Makes a Great Pop-Up Store?

People tell their friends just to prove they’re in the know. Instagrammers hit the share button as soon as they see it. That pop-up – the one with the buzz.

Leigh Sevin

Jan 30, 2019
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Retail Strategy Best Practices

Is My Brand Ready For A Pop-Up?

You have online customers, a well-liked product, and an optimized website for sales. But under all the growth, you have another concern: Am I missing out on opportunities in brick and mortar?

Leigh Sevin

Jan 23, 2019
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All About Modern Retail

Let’s Talk About Millennial Spending Power

Keep reading to better understand the generational cohort with which marketers and retailers are obsessed.

Dorea Novaez

Nov 30, 2020