Best Practices
How to Keep Customer Engagement High for Years (and Years!)
Discover proven strategies to maintain customer engagement and loyalty for the long term.
By Robert Woo
2025 Summer Drop
Introducing Endear Notetaker: Your AI Companion in Retail Clienteling
Endear is launching AI Notetaker to help store teams capture and organize customer insights.
By Jinesh Shah
2025 Summer Drop
Endear’s WhatsApp Integration Is Now in Early Access
Endear is bringing WhatsApp for Business messaging to its CRM platform. Sign up to get early access.
By Jinesh Shah
Best Practices
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
Modern Retail
New Rules for WhatsApp Messaging in 2025: What Retailers Need to Know
Meta now allows brands to send proactive messages on WhatsApp, but only with pre-approved templates. Learn what’s changed, how to stay compliant, and how Endear makes it easy.
By Kara Zawacki
Modern Retail
9 AI Features That Make Clienteling Effortless
Discover Endear's complete suite of AI-powered features designed to streamline clienteling and empower your retail team.
By Robert Woo
Modern Retail
Is WhatsApp GDPR Compliant for UK Retailers? Why It's Time to Switch to WhatsApp for Business
Your store teams love WhatsApp; GDPR does not. If you're still using personal WhatsApp for store outreach, discover why UK retailers need WhatsApp for Business to stay GDPR compliant, scale customer messaging, and protect their brand.
By Kara Zawacki
Best Practices
The Complete SMS Marketing Guide for Retailers in 2025
Maximize ROI with SMS Marketing in 2025. Learn compliant, high-converting retail SMS strategies that help retailers boost sales and customer engagement fast.
By Kara Zawacki
Clienteling
The Store Associate's Guide to Clienteling Techniques
Discover practical clienteling techniques for retail associates to build stronger customer relationships and increase sales through personalized service.
By Kara Zawacki
Clienteling
25 Clienteling Statistics Retailers Need to Know
Discover 25 essential clienteling statistics proving how personalization boosts retail revenue, customer loyalty, & associate productivity. Drive retail growth today!
By Kara Zawacki
Best Practices
10 Clienteling Mistakes That Are Costing You Sales
Discover how to avoid 10 common clienteling mistakes that reduce customer loyalty and impact your bottom line, with data-backed solutions for retail directors.
By Kara Zawacki
Modern Retail
Omnichannel Clienteling: Connecting Online and In-Store Experiences
Bridge the gap between online and in-store. Learn how omnichannel clienteling creates seamless customer journeys, empowers associates and drives retail results.
By Kara Zawacki
Modern Retail
Luxury Retail is Coming To Amazon. Here's How Your Brand Can Compete.
Discover 4 proven strategies luxury brands can leverage that Amazon simply can't match.
By Robert Woo
Modern Retail
Is Your CRM Failing Your Retail Customers? Why Clienteling Might Be the Missing Piece
Transform Customer Data into Meaningful Relationships and Higher Sales
By Kara Zawacki
Case Studies
How PAIGE Leveraged Clienteling to Drive In-Store Foot Traffic with Endear
See how lifestyle brand PAIGE transformed their clienteling strategy with Endear. Learn how personalized messaging is boosting sales across their U.S. and U.K. stores.
By Robert Woo
Best Practices
7 Proven Strategies to Boost Retail Foot Traffic Through Personalized Marketing
Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores
By Kara Zawacki
Best Practices
How to Identify VIPs and Provide a Truly Exclusive Experience
Learn proven strategies to identify your VIPs and create the personalized experiences that keep them coming back again and again.
By Robert Woo
Modern Retail
WhatsApp for Retail Clienteling? You Bet.
Despite its enormous user base, WhatsApp still remains underutilized in retail clienteling. Learn why it's perfect for global clienteling and how to leverage it effectively.
By Robert Woo
Modern Retail
Protecting Retail Profits During the 2025 Tariff Crisis
Discover strategies for protecting retail profits during the 2025 tariff crisis. Learn 5 proven strategies to maintain your margins and profits today.
By Kara Zawacki
Best Practices
How to Identify and Engage Your VIP Retail Customers
Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.
By Kara Zawacki
How to Get Casual Shoppers to Become Loyal Brand Enthusiasts
Every brand has casual shoppers who drift in and out of their orbit. But what does it take to nurture true loyalty?
By Robert Woo
Clienteling Benchmarks by Industry 2025
Reliable clienteling data hard to come by? Not anymore. We analyzed over 1000 retail locations to reveal the true power of personalized outreach.
By Robert Woo
Tariffs in 2025: How Retail Brands Can Navigate Uncertainty
As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.
By Robert Woo
Best Practices
Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands
If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.
By Kara Zawacki