Endear
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Sep 16, 2020

What is an Omnichannel Associate and Why Should You Hire One (or More)?

A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.

By Leigh Sevin, Co-Founder @ Endear

Notebook and coffee

Retail Strategy Best Practices

What Is a Retail CRM: Why and How to Use One for Your Retail Business

Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team. 

Leigh Sevin

Sep 23, 2020
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Product News

The Retailer's Guide to Winning Back Lost Customers

Key points and areas of focus for re-engaging lapsed customers

Dorea Novaez

Sep 15, 2020
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All About Modern Retail

What is Customerization? Definition and Examples

Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.

Leigh Sevin

Sep 9, 2020
red sale signage

Retail Strategy Best Practices

6 Sales Promotions Examples in Retail to Generate More Revenue

While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.

Leigh Sevin

Sep 1, 2020
hand with cellphone next to a glass iced tea

Product News

What's New in August

A comprehensive list of all the features we fixed, improved, and/or added in August 2020.

recycle sign in denim

Retail Strategy Best Practices

Customer Loyalty and Customer Retention: Which Is Better?

Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship

Dorea Novaez

Aug 27, 2020
Open Store

All About Modern Retail

The Power of BOPIS in Modern Retail

Learn why BOPIS is an important offering in today's modern shopping experience.

Leigh Sevin

Aug 27, 2020
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Retail Strategy Best Practices

5 Examples of Building Customer Relationships That Go Beyond Management Tools

We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.

Leigh Sevin

Aug 23, 2020
hands typing on laptop keyboard

Retail Strategy Best Practices

10 Best Customer Loyalty Program Software Tools of 2020

Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.

Leigh Sevin

Aug 20, 2020
Woman on phone on stairs

All About Modern Retail

Everything You Need to Know About Remote Selling in Retail

Engage your customers and sell more, whether they’re in your store or not.

Dorea Novaez

Aug 17, 2020
store with mannequins

Customer Case Studies

How Luxury Retailer Kirna Zabete Conquered COVID Through Clienteling

Learn how luxury retailer Kirna Zabete overcame the challenges of Coronavirus by focusing on an omnichannel clienteling strategy.

Leigh Sevin

Aug 12, 2020
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Retail Strategy Best Practices

Brand Loyalty Examples in Retail

Learn how to build a brand loyalty program that helps you retain customers for the long-term.

Leigh Sevin

Aug 6, 2020
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All About Modern Retail

All About Retail Customer Service In The Age of the Mobile Shopper

This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.

Leigh Sevin

Aug 4, 2020
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Retail Strategy Best Practices

Your Guide to Retail Customer Experience and How to Improve Your Strategy

Cut through the noise and drive meaningful engagement with your target customers.

Dorea Novaez

Aug 3, 2020
ettitude store interior

Customer Case Studies

How ettitude Used Endear to Optimize Their Pop-Up

Learn how organic home essentials brand ettitude used Endear to build brand loyalty and customer retention at their LA pop-up.

Leigh Sevin

Aug 2, 2020
people pointing at the computer screen

Retail Strategy Best Practices

15 Customer Service Training Ideas and Exercises for Retail

To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.

Leigh Sevin

Jul 21, 2020
train station

From The Founders' Perspective

Top Retail Industry Trends: What's in Store (and Online) for 2020

Discover the retail trends the Endear founders believe are here to stay — and how you can implement them.

Leigh Sevin

Jul 20, 2020
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Retail Strategy Best Practices

How to Build an Omnichannel Strategy for Retail

Discover key questions and best practices that will help you get started with an omnichannel strategy.

Dorea Novaez

Jul 19, 2020
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Retail Strategy Best Practices

Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success

Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.

Leigh Sevin

Jul 8, 2020