Sep 16, 2020
What is an Omnichannel Associate and Why Should You Hire One (or More)?
A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.
By Leigh Sevin, Co-Founder @ Endear
Retail Strategy Best Practices
How to Offer Appointments In-Store and Online (+ Brand and Software Examples)
Whether you host them at your store or online, count on appointments to capture online visitors and convert them into loyal customers.
Leigh Sevin
Oct 19, 2020
Product News
What is a Lookbook? A Definition for Retail
Engage and convert your retail customers with customized and clickable content.
Dorea Novaez
Oct 1, 2020
Product News
What's New in September
A comprehensive list of all the features we fixed, improved, and/or added in September 2020.
Retail Strategy Best Practices
What Is a Retail CRM: Why and How to Use One for Your Retail Business
Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team.
Leigh Sevin
Sep 23, 2020
Product News
The Retailer's Guide to Winning Back Lost Customers
Key points and areas of focus for re-engaging lapsed customers
Dorea Novaez
Sep 15, 2020
All About Modern Retail
What is Customerization? Definition and Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
Leigh Sevin
Sep 9, 2020
Retail Strategy Best Practices
6 Sales Promotions Examples in Retail to Generate More Revenue
While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.
Leigh Sevin
Sep 1, 2020
Product News
What's New in August
A comprehensive list of all the features we fixed, improved, and/or added in August 2020.
All About Modern Retail
The Power of BOPIS in Modern Retail
Learn why BOPIS is an important offering in today's modern shopping experience.
Leigh Sevin
Aug 27, 2020
Retail Strategy Best Practices
Customer Loyalty and Customer Retention: Which Is Better?
Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship
Dorea Novaez
Aug 27, 2020
Retail Strategy Best Practices
5 Examples of Building Customer Relationships That Go Beyond Management Tools
We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.
Leigh Sevin
Aug 23, 2020
Retail Strategy Best Practices
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
Leigh Sevin
Aug 20, 2020
All About Modern Retail
Everything You Need to Know About Remote Selling in Retail
Engage your customers and sell more, whether they’re in your store or not.
Dorea Novaez
Aug 17, 2020
Customer Case Studies
How Luxury Retailer Kirna Zabete Conquered COVID Through Clienteling
Learn how luxury retailer Kirna Zabete overcame the challenges of Coronavirus by focusing on an omnichannel clienteling strategy.
Leigh Sevin
Aug 12, 2020
Retail Strategy Best Practices
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
Leigh Sevin
Aug 6, 2020
All About Modern Retail
All About Retail Customer Service In The Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
Leigh Sevin
Aug 4, 2020
Retail Strategy Best Practices
Your Guide to Retail Customer Experience and How to Improve Your Strategy
Cut through the noise and drive meaningful engagement with your target customers.
Dorea Novaez
Aug 3, 2020
Customer Case Studies
How ettitude Used Endear to Optimize Their Pop-Up
Learn how organic home essentials brand ettitude used Endear to build brand loyalty and customer retention at their LA pop-up.
Leigh Sevin
Aug 2, 2020
Retail Strategy Best Practices
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
Leigh Sevin
Jul 21, 2020