SalesChat is our latest feature designed to help retail sales associates engage high-intent online shoppers at the perfect moment: when they’re browsing the site and ready to buy. It’s more than just live chat: it’s a CRM-integrated sales tool that helps your team turn online interest into real revenue.

• Intelligent Conversation Routing. Automatically connect online shoppers with the right (or local) sales team, so they get timely, relevant help while they’re shopping.
• Product Recommendations in Chat. Your team can send curated products and links directly within the chat window, turning advice into action in real time. This also allows for easy upselling and cross-selling before the customer closes out the transaction.
• Unified Messaging Inbox. Because SalesChat lives inside your Endear Inbox (alongside SMS and email conversations), your team can manage all communication in one place. And if the conversation goes from SalesChat to text and back again, you'll always have the context you need.
• Seamless Staff Collaboration. The customer writing in wants to come in-store instead? Easily transfer chats between team members or locations, ensuring customers get the best service every time.
• Conversion Tracking & Analytics. Just like every other messaging channel in Endear, every SalesChat message is tracked so you can see which conversations result in sales with detailed, attribution-ready reporting.
• Full Access to Customer Profiles. Access to full purchase history, preferences, and message history is always at your fingertips, so so every response is tailored and informed.

SalesChat gives your team the power to deliver personalized, high-converting experiences online — without switching tools or losing customer context. Whether a customer is asking about fit, looking for restocks, or just needs a nudge, your team can be there in the moment.

Stop letting online shoppers slip away. With SalesChat, you’ll turn browsers into buyers one conversation at a time.