A package delivered to someone's door

Modern Retail

Luxury Retail is Coming To Amazon. Here's How Your Brand Can Compete.

Discover 4 proven strategies luxury brands can leverage that Amazon simply can't match.

By Robert Woo

Is Your CRM Failing Your Retail Customers? Why Clienteling Might Be the Missing Piece

Transform Customer Data into Meaningful Relationships and Higher Sales

By Kara Zawacki

A storefront of a modern apparel store

Case Studies

How PAIGE Leveraged Clienteling to Drive In-Store Foot Traffic with Endear

See how lifestyle brand PAIGE transformed their clienteling strategy with Endear. Learn how personalized messaging is boosting sales across their U.S. and U.K. stores.

By Robert Woo

7 Proven Strategies to Boost Retail Foot Traffic Through Personalized Marketing

Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores

By Kara Zawacki

Happy shoppers at a boutique store

Best Practices

How to Identify VIPs and Provide a Truly Exclusive Experience

Learn proven strategies to identify your VIPs and create the personalized experiences that keep them coming back again and again.

By Robert Woo

woman using whatsapp in retail store

Modern Retail

WhatsApp for Retail Clienteling? You Bet.

Despite its enormous user base, WhatsApp still remains underutilized in retail clienteling. Learn why it's perfect for global clienteling and how to leverage it effectively.

By Robert Woo

Tariff Impact Customer buying a suit

Modern Retail

Protecting Retail Profits During the 2025 Tariff Crisis

Discover strategies for protecting retail profits during the 2025 tariff crisis. Learn 5 proven strategies to maintain your margins and profits today.

By Kara Zawacki

Male customer enjoying shopping

Best Practices

How to Identify and Engage Your VIP Retail Customers

Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.

By Kara Zawacki

A happy customer makes a purchase at a retail store

How to Get Casual Shoppers to Become Loyal Brand Enthusiasts

Every brand has casual shoppers who drift in and out of their orbit. But what does it take to nurture true loyalty?

By Robert Woo

Clienteling Benchmarks by Industry 2025

Reliable clienteling data hard to come by? Not anymore. We analyzed over 1000 retail locations to reveal the true power of personalized outreach.

By Robert Woo

A person looking at a clothing price tag in a boutique shop

Tariffs in 2025: How Retail Brands Can Navigate Uncertainty

As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.

By Robert Woo

woman in retail store on iPad

Best Practices

Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands

If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.

By Kara Zawacki

PatBO stylist smiles and waves in while opening the door of their Miami retail location.

Case Studies

Endear in Action: Q&A with a PatBO Stylist

Hear from PatBO stylist Emily Wriston on what it’s like to use Endear at work everyday.

By Robert Woo

SalesChat interface illustration with the inside of a retail store in the background

2025 Spring Drop

(Re)Introducing SalesChat

By Jinesh Shah

Retail insights and analytics dashboard from Endear

2025 Spring Drop

New & Improved Business Insights

By Jinesh Shah

Endear's WhatsApp for retail Design Program

2025 Spring Drop

WhatsApp Is Coming

By Jinesh Shah

Retail manager using Endear CSV data import

2025 Spring Drop

Faster, Smarter CSV Importer

By Jinesh Shah

New and improved retail tools from Endear for the Spring Drop 2025

2025 Spring Drop

The Spring Product Drop: The latest product updates & releases from Endear

Discover everything we launched in Q1 of 2025, from our new Appointments feature and SalesChat, to our WhatsApp Design Partner program, advanced reporting, and more.

By Jinesh Shah

VIP Appointment customer trying on a blazer with a store associate

2025 Spring Drop

Introducing Appointments

By Jinesh Shah

Sales clerk helping customer at a retail kiosk, supporting by retail concessions from Endear

2025 Spring Drop

Now Supporting Retail Concessions

By Jinesh Shah

A styling appointment with a store associate and customer

Best Practices

The Very Brief Guide to Appointments in Retail

Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.

By Philip Marshall

Person online shopping on their phone

Best Practices

How to Get Local Online Shoppers to Visit In-Store for the First Time

Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?

By Robert Woo

Introducing Appointment Scheduling: New Endear Feature

Stop juggling multiple tools and missed customer opportunities. Discover how top retailers are turning personalized appointments into measurable sales with Endear's integrated scheduling system.

By Robert Woo

Reformation store interior

Case Studies

Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement

Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.

By Robert Woo

Best clienteling software with logos

Modern Retail

Best Clienteling Software for Retail Brands

Struggling with clienteling? We compare the leading platforms to help you find the solution that lets your store teams build customer relationships that actually scale

By Philip Marshall