Founders Leigh Sevin and Jinesh Shah began working on Endear in 2018 when they noticed how little the retail industry had changed its approach to sales over the years, despite seemingly everything else going digital. While e-commerce had pushed many brands into the next frontier of marketing and customer success, retail salespeople were still confined to the in-store experience, relying on pen and paper and their own tenacity in order to build relationships and drive sales. Associates' limited access to resources and their inability to earn credit for online sales highlighted a huge gap in the retail sales model.
As retail's first omni-channel CRM, Endear empowers salespeople to do their best work over remote channels like email and text when face-to-face selling is slow or simply not an option. With Endear's messaging platform, sales teams can reach out to more customers without sacrificing their personal touch while the app tracks how outreach converts into sales, both online and in-store, so brands can reward salespeople for their efforts.
With the arrival of COVID-19, Endear has become an even more critical resource to brands by demonstrating how a sales team does not need a store to do its job. With more and more brands seeking Endear's services to keep their retail associates employed and engaged, there has never been a more obvious time for the industry to embrace innovation, and the Endear team is dedicated to leading the charge on what that innovation can look like.
Brand or retailer? Sell smarter with Endear and join the retail renaissance.