Best Practices
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Best Practices
How to Prepare for Better Clienteling in 2025
Clienteling is the key to customer loyalty and repeat purchases. With these 5 strategies, you can make 2025 your best clienteling year yet.
By Robert Woo
Best Practices
How to Use Retail Clienteling to Lure Back Lapsed Customers
Are you struggling to retain customers? Discover 6 clienteling strategies you can use to turn your lapsed customers into loyal fans.
By Robert Woo
Best Practices
How to Personalize Bulk Messages for Better Clienteling
Transform boring bulk messages into personalized clienteling masterpieces that actually drive engagement and replies.
By Kara Zawacki
Best Practices
Slick Moves: How to Achieve Frictionless Retail
Struggling with abandoned carts and lost sales? Learn how you can reduce friction in your retail store to boost sales and delight customers.
By Robert Woo
Best Practices
The 3 Best Customer Segments for Driving In-Store Foot Traffic
Stumped on how to drive in-store foot traffic? Discover why these three customer segments are proven to boost brick-and-mortar sales and engagement.
By Kara Zawacki
Best Practices
Top Clienteling Strategies for Omnichannel Retailers
Discover today's top clienteling strategies to enhance customer relationships and boost sales. Get actionable tips and tried-and-true techniques for omnichannel retailers to thrive.
By Kara Zawacki
Best Practices
Why Your Retail Store Needs a CRM Before Opening Day
Discover why integrating a retail CRM before your retail store opens is the key to unlocking sustained success and customer loyalty.
By Robert Woo
Best Practices
Endear vs Gorgias: The Battle of the Retail Support Platforms
In the battle of retail support, Gorgias offers fast, AI-driven assistance, while Endear focuses on the entire customer journey through live chat within a CRM. Find out which platform suits your needs best and boosts your retail success.
By Robert Woo
Best Practices
Merging In-Store Clienteling with Online Marketing Segmentation: A Retailer's Guide
Transform your retail strategy with personalized clienteling. Explore actionable tips to blend in-store experiences seamlessly with digital segmentation for unmatched customer engagement.
By Robert Woo
Best Practices
5 Clienteling Metrics for Retail Brands to Obsess Over
Discover the pivotal KPIs for assessing your retail clienteling efforts. Learn how metrics like NPS, Churn Rate, and customer lifetime value can shape a personalized shopping experience that boosts loyalty.
By Robert Woo
Best Practices
Revolutionizing Customer Engagement in 2024: Mastering Text Messages for Retail Success
Explore the power of personalized text marketing in 2024. Learn some core principles and get 5 effective strategies to stand out and engage customers.
By Kara Zawacki
Best Practices
Translating the In-Store Experience to Online: Omnichannel Brands and Endear
Learn how Endear is helping these brands supercharge their customer engagement, see 123x ROI and achieve 53% increase in order frequency.
By Claire Musech
Best Practices
Win the Holiday Shopping Season with Better Retail Inventory Management
Learn strategies for maximizing your business's festive season and how to unlock success in holiday sales with first-party data
By Robert Woo
Best Practices
Beyond ROI: Elevating Brick-and-Mortar with an Omnichannel Approach
Explore how Endear transforms traditional stores into dynamic channels, catering to modern customer expectations.
By Casey Drake
Best Practices
How to Woo Gen Z Shoppers to Shop In-Store
Learn how to blend digital and real-world experiences for success in the new age of retail.
By Robert Woo
Best Practices
Why 2/3rds of Customers Disagree with Your Marketing Team
Many brands miss the mark despite best efforts, here's why hyper-personalization holds the key to retail success.
By Robert Woo
Best Practices
Retail CRM: How to Use Customer Relationship Management to Grow your Business
Learn how brands use Customer Relationship Management software to empower retail teams to build customer loyalty like never before.
By Leigh Sevin
Best Practices
4 ways that contemporary retail brands can turn customer conversations into strong marketing strategies
How does conversational marketing boost customer engagement and sales? Here are 4 ways the impact is clear and how your retail brand can easily implement the practice.
By Robert Woo
Best Practices
From Inflation to Recession: Why Customer Loyalty Matters More Than Ever in Retail
High inflation rates can make it hard for retail brands to survive, but increasing customer loyalty can help. Learn how to prioritize customer experience, enhance communication channels, and act on customer feedback to expand loyalty and weather the storm.
By Robert Woo
Best Practices
Elevating the IRL Shopping Experience: Tips for Apparel Brands
Here are actionable tips for apparel retailers to create unique and immersive in-store experiences that keeps customers coming back.
By Robert Woo
Best Practices
How to Strengthen Customer Relationships By Automating Your Retail Marketing
Learn how Campaigns empowers retail teams of all sizes to efficiently manage customer relationships, boost conversions, and increase lifetime customer value.
By Robert Woo
Best Practices
The Secret to Win at Skincare & Wellness Marketing: Go Niche
The skincare and wellness industry has exploded over the last decade. Here are some of the best ways to niche down in a saturated market - especially when it comes to Gen Z.
By Robert Woo
Best Practices
Is Your Retail Brand Relying Too Much on Social Media?
The pandemic put a spotlight on the value of social media marketing for retail brands. But as prices for ad space skyrocket, many brands are starting to wonder, is there a better strategy?
By Robert Woo
Best Practices
SMS Best Practices for Engaging Your Retail Customers
Learn how to effectively engage customers through SMS clienteling. Here are 6 best practices for conversational customer outreach.
By Robert Woo