Endear

Retail Strategy Best Practices

Need fresh ideas for customer service training & building brand loyalty among customers? Read our articles for best practices for your retail strategy.

denim jeans on display

Retail Strategy Best Practices

5 Ways to Win "Returns Season"

Turn customer returns into a positive for both your online and in-store business this holiday season.

By Leigh Sevin

Dec 24, 2020
christmas tree close-up

Retail Strategy Best Practices

How to deliver VIP service during the Holidays

Learn how to give your customers the service they deserve both in-store and online this holiday season.

By Leigh Sevin

Nov 24, 2020
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Retail Strategy Best Practices

Insights from Our Panel on Holiday Retail Strategy

Find out what leaders from Billy Reid, Gorjana and Hatch have to say about managing their businesses under the pressures of COVID and what they have planned for Holiday 2020

By Leigh Sevin

Nov 12, 2020
Woman holding phone

Retail Strategy Best Practices

10 Innovative Places to List Your Store's SMS Number

Encourage customers to reach out to your store via text message by listing your details across channels.

By Leigh Sevin

Nov 10, 2020
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Retail Strategy Best Practices

How to Generate ROI from Appointment Bookings (+ Brand and Software Examples)

Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.

By Leigh Sevin

Oct 19, 2020
Notebook and coffee

Retail Strategy Best Practices

What Is a Retail CRM: Why and How to Use One for Your Retail Business

Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team. 

By Leigh Sevin

Sep 23, 2020
red sale signage

Retail Strategy Best Practices

6 Sales Promotions Examples in Retail to Generate More Revenue

While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.

By Leigh Sevin

Sep 1, 2020
recycle sign in denim

Retail Strategy Best Practices

Customer Loyalty and Customer Retention: Which Is Better?

Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship

By Dorea Novaez

Aug 27, 2020
wall with post-it notes

Retail Strategy Best Practices

5 Examples of Building Customer Relationships That Go Beyond Management Tools

We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.

By Leigh Sevin

Aug 23, 2020
hands typing on laptop keyboard

Retail Strategy Best Practices

10 Best Customer Loyalty Program Software Tools of 2020

Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.

By Leigh Sevin

Aug 20, 2020
plants with walls covered in stickers

Retail Strategy Best Practices

Brand Loyalty Examples in Retail

Learn how to build a brand loyalty program that helps you retain customers for the long-term.

By Leigh Sevin

Aug 6, 2020
happy woman with red curly hair

Retail Strategy Best Practices

Your Guide to Retail Customer Experience and How to Improve Your Strategy

Cut through the noise and drive meaningful engagement with your target customers.

By Dorea Novaez

Aug 3, 2020
people pointing at the computer screen

Retail Strategy Best Practices

15 Customer Service Training Ideas and Exercises for Retail

To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.

By Leigh Sevin

Jul 21, 2020
mobile phone with white sneakers

Retail Strategy Best Practices

How to Build an Omnichannel Strategy for Retail

Discover key questions and best practices that will help you get started with an omnichannel strategy.

By Dorea Novaez

Jul 19, 2020
friends having a conversation

Retail Strategy Best Practices

Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success

Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.

By Leigh Sevin

Jul 8, 2020
hand holding thank you cards

Retail Strategy Best Practices

Learnings from the Best Customer Loyalty Programs in Retail

Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.

By Leigh Sevin

Jul 5, 2020
leather wallet with Starbucks card

Retail Strategy Best Practices

The Guide to Building Customer Loyalty in Modern Retail

Learn to retain customers and increase loyalty whether your retail business is online, in-store, or both.

By Leigh Sevin

Jun 22, 2020
on-ear headset

Retail Strategy Best Practices

Examples of Delightful Customer Service in Retail

Learn how to deliver a delightful customer service experience in today’s modern retail landscape.

By Leigh Sevin

Jun 15, 2020
man paying at the cashier

Retail Strategy Best Practices

7 Essential Retail Skills of Top Sales Associates

Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.

By Leigh Sevin

Jun 6, 2020
shopping carts

Retail Strategy Best Practices

6 Ways to Improve Your Shopping Experience (+ 3 Examples)

Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.

By Leigh Sevin

May 26, 2020
handshake

Retail Strategy Best Practices

8 Strategies to Retain Customers (+ Examples)

New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.

By Leigh Sevin

May 10, 2020
colorful rack of clothes

Retail Strategy Best Practices

Retail Marketing: What Is It and Why Is It Important?

Learn what retail marketing means in today’s modern retail industry and find out what marketing strategies the top brands are using to drive sales.

By Leigh Sevin

May 4, 2020
woman folding clothes

Retail Strategy Best Practices

Endear's Guide to WFH: Creating Content during Corona

Here are some ideas on what to share with customers to keep them engaged while we're all stuck at home.

By Leigh Sevin

Mar 24, 2020
woman using laptop on a couch

Retail Strategy Best Practices

Endear's Guide to Working from Home when You Work in Retail

Check out Endear's tips & tricks on how you and your retail team can make the most of working from home.

By Casey Drake

Mar 17, 2020
store front with bicycle

Retail Strategy Best Practices

Measuring ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer

Where does the physical store fit into the modern path to purchase and how do you measure this impact?

By Casey Drake

Aug 7, 2019
email marketing laptop

Retail Strategy Best Practices

Leveraging Store Associates to Personalize Your E-mail Marketing

Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?

By Dorea Novaez

Jul 28, 2019
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Retail Strategy Best Practices

How Retailers Can Improve Email Capture Rates

Recent insights on how stores are capturing important client data and some best practices to improve the process.

By Casey Drake

Jun 30, 2019
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Retail Strategy Best Practices

5 Ways to Turn Flash Sales Shoppers into Repeat Customers

Tips for thank you messages that will make you stand out from the crowd.

By Casey Drake

May 28, 2019
woman wearing glasses looking at her phone

Retail Strategy Best Practices

How to Use SMS Marketing to Increase Foot Traffic at Your Stores

Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.

By Leigh Sevin

Apr 3, 2019
sales people talking to shoppers

Retail Strategy Best Practices

How Great Sales Associates Build Relationships

Learn how retail store associates can move beyond first impressions, build customer relationships and boost brand loyalty to improve sales.

By Leigh Sevin

Mar 13, 2019
woman browsing clothes on a rack

Retail Strategy Best Practices

How To Build Brand Loyalty with Clienteling

There’s a simple formula to brand loyalty: Shoppers to new customers, new customers to repeat customers, repeat customers to brand evangelists.

By Leigh Sevin

Mar 6, 2019
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Retail Strategy Best Practices

5 Ways to Build Customer Experience at a Pop-Up

How to make a great first impression. Establish strong customer relationships with your pop-up experience.

By Leigh Sevin

Feb 20, 2019
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Retail Strategy Best Practices

5 Things You Must Do Before Opening Your First Pop-Up

There are a huge range of goals in a pop-up and few correct answers. Choosing which goals to focus on is largely up to you.

By Leigh Sevin

Feb 13, 2019
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Retail Strategy Best Practices

How to Build Relationships with Customers at Pop Ups

Get the most out of your investment. Approaches and best practices for establishing meaningful client relationships through your pop-up.

By Leigh Sevin

Feb 6, 2019
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Retail Strategy Best Practices

What Makes a Great Pop-Up Store?

People tell their friends just to prove they’re in the know. Instagrammers hit the share button as soon as they see it. That pop-up – the one with the buzz.

By Leigh Sevin

Jan 30, 2019
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Retail Strategy Best Practices

Is My Brand Ready For A Pop-Up?

You have online customers, a well-liked product, and an optimized website for sales. But under all the growth, you have another concern: Am I missing out on opportunities in brick and mortar?

By Leigh Sevin

Jan 23, 2019