Best Practices
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Best Practices
The Ultimate Guide to Implementing AI For Retail Directors
Check out our comprehensive implementation guide for retail leaders ready to transform their retail sales, marketing and operations with generative A
By Kara Zawacki
Best Practices
8 Retail CRM Best Practices for 2025
Learn 8 proven retail CRM best practices that go beyond basic data entry. From smart segmentation to AI-powered personalization, discover how to build lasting customer relationships.
By Robert Woo
Best Practices
AI vs. Business Intelligence (BI) in Retail: What’s the Difference?
Discover how AI and BI differ in retail, their unique benefits, and how combining both technologies drives better decisions and growth.
By Kara Zawacki
Best Practices
What is a Retail CRM?
Discover what makes a retail CRM different from traditional CRMs and why it's essential for modern retail success. Learn key features, best practices, and examples to help you choose the right solution for your brand.
By Robert Woo
Best Practices
How to Measure Retail Store Performance In An Omnichannel World
Struggling to measure retail store performance? Learn to accurately track omnichannel sales, attribute value & evaluate associate KPIs.
By Kara Zawacki
Best Practices
How to Keep Customer Engagement High for Years (and Years!)
Discover proven strategies to maintain customer engagement and loyalty for the long term.
By Robert Woo
Best Practices
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
Best Practices
The Complete SMS Marketing Guide for Retailers in 2025
Maximize ROI with SMS Marketing in 2025. Learn compliant, high-converting retail SMS strategies that help retailers boost sales and customer engagement fast.
By Kara Zawacki
Best Practices
10 Clienteling Mistakes That Are Costing You Sales
Discover how to avoid 10 common clienteling mistakes that reduce customer loyalty and impact your bottom line, with data-backed solutions for retail directors.
By Kara Zawacki
Best Practices
7 Proven Strategies to Boost Retail Foot Traffic Through Personalized Marketing
Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores
By Kara Zawacki
Best Practices
How to Identify VIPs and Provide a Truly Exclusive Experience
Learn proven strategies to identify your VIPs and create the personalized experiences that keep them coming back again and again.
By Robert Woo
Best Practices
How to Identify and Engage Your VIP Retail Customers
Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.
By Kara Zawacki
Best Practices
Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands
If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.
By Kara Zawacki
Best Practices
The Very Brief Guide to Appointments in Retail
Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.
By Philip Marshall
Best Practices
How to Get Local Online Shoppers to Visit In-Store for the First Time
Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?
By Robert Woo
Best Practices
How to Get First-Time Shoppers to Shop a Second Time
Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.
By Robert Woo
Best Practices
The Very Brief Guide to Clienteling in Luxury Retail in 2025
Learn the art of white-glove clienteling to transform every shopper into a lifelong customer.
By Robert Woo
Best Practices
How to Prepare for Better Clienteling in 2025
Clienteling is the key to customer loyalty and repeat purchases. With these 5 strategies, you can make 2025 your best clienteling year yet.
By Robert Woo
Best Practices
How to Use Retail Clienteling to Lure Back Lapsed Customers
Are you struggling to retain customers? Discover 6 clienteling strategies you can use to turn your lapsed customers into loyal fans.
By Robert Woo
Best Practices
How to Personalize Bulk Messages for Better Clienteling
Transform boring bulk messages into personalized clienteling masterpieces that actually drive engagement and replies.
By Kara Zawacki
Best Practices
Slick Moves: How to Achieve Frictionless Retail
Struggling with abandoned carts and lost sales? Learn how you can reduce friction in your retail store to boost sales and delight customers.
By Robert Woo
Best Practices
The 3 Best Customer Segments for Driving In-Store Foot Traffic
Stumped on how to drive in-store foot traffic? Discover why these three customer segments are proven to boost brick-and-mortar sales and engagement.
By Kara Zawacki
Best Practices
Top Clienteling Strategies for Omnichannel Retailers
Discover today's top clienteling strategies to enhance customer relationships and boost sales. Get actionable tips and tried-and-true techniques for omnichannel retailers to thrive.
By Kara Zawacki
Best Practices
Why Your Retail Store Needs a CRM Before Opening Day
Discover why integrating a retail CRM before your retail store opens is the key to unlocking sustained success and customer loyalty.
By Robert Woo