Retail Strategy Best Practices
Need fresh ideas for customer service training & building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Retail Strategy Best Practices
5 Ways to Win "Returns Season"
Turn customer returns into a positive for both your online and in-store business this holiday season.
By Leigh Sevin
Dec 24, 2020
Retail Strategy Best Practices
How to deliver VIP service during the Holidays
Learn how to give your customers the service they deserve both in-store and online this holiday season.
By Leigh Sevin
Nov 24, 2020
Retail Strategy Best Practices
Insights from Our Panel on Holiday Retail Strategy
Find out what leaders from Billy Reid, Gorjana and Hatch have to say about managing their businesses under the pressures of COVID and what they have planned for Holiday 2020
By Leigh Sevin
Nov 12, 2020
Retail Strategy Best Practices
10 Innovative Places to List Your Store's SMS Number
Encourage customers to reach out to your store via text message by listing your details across channels.
By Leigh Sevin
Nov 10, 2020
Retail Strategy Best Practices
How to Generate ROI from Appointment Bookings (+ Brand and Software Examples)
Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.
By Leigh Sevin
Oct 19, 2020
Retail Strategy Best Practices
What Is a Retail CRM: Why and How to Use One for Your Retail Business
Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team.
By Leigh Sevin
Sep 23, 2020
Retail Strategy Best Practices
6 Sales Promotions Examples in Retail to Generate More Revenue
While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.
By Leigh Sevin
Sep 1, 2020
Retail Strategy Best Practices
Customer Loyalty and Customer Retention: Which Is Better?
Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship
By Dorea Novaez
Aug 27, 2020
Retail Strategy Best Practices
5 Examples of Building Customer Relationships That Go Beyond Management Tools
We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.
By Leigh Sevin
Aug 23, 2020
Retail Strategy Best Practices
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
By Leigh Sevin
Aug 20, 2020
Retail Strategy Best Practices
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
By Leigh Sevin
Aug 6, 2020
Retail Strategy Best Practices
Your Guide to Retail Customer Experience and How to Improve Your Strategy
Cut through the noise and drive meaningful engagement with your target customers.
By Dorea Novaez
Aug 3, 2020
Retail Strategy Best Practices
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
By Leigh Sevin
Jul 21, 2020
Retail Strategy Best Practices
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
By Dorea Novaez
Jul 19, 2020
Retail Strategy Best Practices
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
Jul 8, 2020
Retail Strategy Best Practices
Learnings from the Best Customer Loyalty Programs in Retail
Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.
By Leigh Sevin
Jul 5, 2020
Retail Strategy Best Practices
The Guide to Building Customer Loyalty in Modern Retail
Learn to retain customers and increase loyalty whether your retail business is online, in-store, or both.
By Leigh Sevin
Jun 22, 2020
Retail Strategy Best Practices
Examples of Delightful Customer Service in Retail
Learn how to deliver a delightful customer service experience in today’s modern retail landscape.
By Leigh Sevin
Jun 15, 2020
Retail Strategy Best Practices
7 Essential Retail Skills of Top Sales Associates
Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.
By Leigh Sevin
Jun 6, 2020
Retail Strategy Best Practices
6 Ways to Improve Your Shopping Experience (+ 3 Examples)
Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.
By Leigh Sevin
May 26, 2020
Retail Strategy Best Practices
8 Strategies to Retain Customers (+ Examples)
New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.
By Leigh Sevin
May 10, 2020
Retail Strategy Best Practices
Retail Marketing: What Is It and Why Is It Important?
Learn what retail marketing means in today’s modern retail industry and find out what marketing strategies the top brands are using to drive sales.
By Leigh Sevin
May 4, 2020
Retail Strategy Best Practices
Endear's Guide to WFH: Creating Content during Corona
Here are some ideas on what to share with customers to keep them engaged while we're all stuck at home.
By Leigh Sevin
Mar 24, 2020
Retail Strategy Best Practices
Endear's Guide to Working from Home when You Work in Retail
Check out Endear's tips & tricks on how you and your retail team can make the most of working from home.
By Casey Drake
Mar 17, 2020
Retail Strategy Best Practices
Measuring ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer
Where does the physical store fit into the modern path to purchase and how do you measure this impact?
By Casey Drake
Aug 7, 2019
Retail Strategy Best Practices
Leveraging Store Associates to Personalize Your E-mail Marketing
Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?
By Dorea Novaez
Jul 28, 2019
Retail Strategy Best Practices
How Retailers Can Improve Email Capture Rates
Recent insights on how stores are capturing important client data and some best practices to improve the process.
By Casey Drake
Jun 30, 2019
Retail Strategy Best Practices
5 Ways to Turn Flash Sales Shoppers into Repeat Customers
Tips for thank you messages that will make you stand out from the crowd.
By Casey Drake
May 28, 2019
Retail Strategy Best Practices
How to Use SMS Marketing to Increase Foot Traffic at Your Stores
Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.
By Leigh Sevin
Apr 3, 2019
Retail Strategy Best Practices
How Great Sales Associates Build Relationships
Learn how retail store associates can move beyond first impressions, build customer relationships and boost brand loyalty to improve sales.
By Leigh Sevin
Mar 13, 2019
Retail Strategy Best Practices
How To Build Brand Loyalty with Clienteling
There’s a simple formula to brand loyalty: Shoppers to new customers, new customers to repeat customers, repeat customers to brand evangelists.
By Leigh Sevin
Mar 6, 2019
Retail Strategy Best Practices
5 Ways to Build Customer Experience at a Pop-Up
How to make a great first impression. Establish strong customer relationships with your pop-up experience.
By Leigh Sevin
Feb 20, 2019
Retail Strategy Best Practices
5 Things You Must Do Before Opening Your First Pop-Up
There are a huge range of goals in a pop-up and few correct answers. Choosing which goals to focus on is largely up to you.
By Leigh Sevin
Feb 13, 2019
Retail Strategy Best Practices
How to Build Relationships with Customers at Pop Ups
Get the most out of your investment. Approaches and best practices for establishing meaningful client relationships through your pop-up.
By Leigh Sevin
Feb 6, 2019
Retail Strategy Best Practices
What Makes a Great Pop-Up Store?
People tell their friends just to prove they’re in the know. Instagrammers hit the share button as soon as they see it. That pop-up – the one with the buzz.
By Leigh Sevin
Jan 30, 2019
Retail Strategy Best Practices
Is My Brand Ready For A Pop-Up?
You have online customers, a well-liked product, and an optimized website for sales. But under all the growth, you have another concern: Am I missing out on opportunities in brick and mortar?
By Leigh Sevin
Jan 23, 2019