Best Practices
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Best Practices
4 ways that contemporary retail brands can turn customer conversations into strong marketing strategies
How does conversational marketing boost customer engagement and sales? Here are 4 ways the impact is clear and how your retail brand can easily implement the practice.
By Robert Woo
Best Practices
From Inflation to Recession: Why Customer Loyalty Matters More Than Ever in Retail
High inflation rates can make it hard for retail brands to survive, but increasing customer loyalty can help. Learn how to prioritize customer experience, enhance communication channels, and act on customer feedback to expand loyalty and weather the storm.
By Robert Woo
Best Practices
Elevating the IRL Shopping Experience: Tips for Apparel Brands
Here are actionable tips for apparel retailers to create unique and immersive in-store experiences that keeps customers coming back.
By Robert Woo
Best Practices
The Secret to Win at Skincare & Wellness Marketing: Go Niche
The skincare and wellness industry has exploded over the last decade. Here are some of the best ways to niche down in a saturated market - especially when it comes to Gen Z.
By Robert Woo
Best Practices
Is Your Retail Brand Relying Too Much on Social Media?
The pandemic put a spotlight on the value of social media marketing for retail brands. But as prices for ad space skyrocket, many brands are starting to wonder, is there a better strategy?
By Robert Woo
Best Practices
SMS Best Practices for Engaging Your Retail Customers
Learn how to effectively engage customers through SMS clienteling. Here are 6 best practices for conversational customer outreach.
By Robert Woo
Best Practices
8 SMS Campaigns to Run for the Holidays
Explore the campaigns your retail brand should be launching this holiday season and why they should be part of every holiday marketing strategy.
By Robert Woo
Best Practices
4 Ways to Use Customer Data to Improve ROI and SMS & Email Campaigns
If you're a consumer brand, then you're likely already sending email and SMS campaigns to your customers. But do you know if they're earning you a return on your marketing spend? Ahead, 4 ways to use your own customer data to improve these campaigns and increase ROI.
By Robert Woo
Best Practices
Retail Marketing: What Is It and Why Is It Important?
Retail marketing in today's competitive landscape looks very different than in the past. Learn the successful retail marketing strategies used by top brands that drive sales today.
By Leigh Sevin
Best Practices
How clienteling experts interact with customers in retail
There are many different ways your sales teams can interact with customers in retail. In this article, we're going to discuss the best way to engage your shoppers.
By Robert Woo
Best Practices
4 Ecommerce customer retention strategies you need in 2022
DTC brands need to take a page out of the retail playbook and double down on customer retention strategies. Here are 4 examples of ecommerce customer retention strategies that work.
By Robert Woo
Best Practices
How to supercharge your SMS retail marketing for better sales & attribution
It's no secret that SMS messages are an effective channel for retail marketing, but by segmenting your audience and personalizing your messages you can further increase sales.
By Robert Woo
Best Practices
How to properly attribute sales as an omnichannel brand
As a retail business, it's important to easily track whether sales happen online or in-store. In this article, we cover how to properly attribute your sales and fine-tune your marketing strategy.
By Robert Woo
Best Practices
How to strengthen relationships with customers by automating your retail marketing
Personalization and automation? Endear's Campaigns strengthen relationships with customers by utilizing triggers that automatically send your marketing promotions from sales associates.
By Robert Woo
Best Practices
4 ways to get the most out of customer lifetime value (CLV)
Strengthening relationships with your customers is the key to getting the most out of a customer's lifetime value.
By Robert Woo
Best Practices
4 ways a retail CRM software will boost your business
Retail CRM software can help brands analyze their data and identify their best customers.
By Robert Woo
Best Practices
A guide to retail email marketing best practices for converting customers
Whether you're struggling with a low open rate or a lack of conversions, we've put together a retail email marketing best practices guide to help you.
By Nick Veneris
Best Practices
How to Find a Shopify Clienteling App That Can Scale With Your Business
Clienteling solutions make it easy for your sales teams to build relationships with customers efficiently without sacrificing personalization. Learn how to identify which apps in the market are right for your retail business.
By Leigh Sevin
Best Practices
5 reasons why a clienteling tool is worth every penny
Learn why a clienteling tool might be your best investment opportunity.
By Leigh Sevin
Best Practices
How to collect data from your customers to enhance your digital clienteling strategy
Learn how to get worthwhile data to enhance your digital clienteling strategy.
By Matt Bahr
Best Practices
4 Ways to Embrace Mobile Clienteling to Increase Customer Engagement
How mobile clienteling can help your team build even stronger customer relationships.
By Leigh Sevin
Best Practices
Online-to-Offline (O2O) Commerce: What It Is And How To Tackle It
Learn the power of O2O commerce strategies and what you can do to further enhance your customers' experience across channels.
By Leigh Sevin
Best Practices
What Every Customer Centric Brand Should Be Doing—But Probably Isn’t.
Brands can't truly consider themselves customer centric without a clienteling strategy in place. Read how omnichannel retail brands can leverage their sales teams to live up to ever-changing high consumer expectations.
By Rebekah Kondrat
Best Practices
Web Cookies Are Going Away - How Your Brand Can Cope
Starting in 2022, web browsers like Safari, Chrome, and Firefox will no longer support third-party cookie tracking. What does this mean for your e-commerce business, and what can you do to prepare?
By Jinesh Shah