EndearEndear

Retail Strategy Best Practices

Need fresh ideas for customer service training & building brand loyalty among customers? Read our articles for best practices for your retail strategy.

direct-from-consumer data hero

Retail Strategy Best Practices

How Direct-From-Consumer Data Scales Clienteling Best Practices

How to efficiently collect data from your store consumers to enhance your clienteling strategy.

By Matt Bahr

Sep 24, 2021
mobile clienteling strategies

Retail Strategy Best Practices

4 Ways to Embrace Mobile Clienteling to Increase Customer Engagement

How mobile clienteling can help your team build even stronger customer relationships.

By Leigh Sevin

Sep 20, 2021
O2O Commerce Strategies Hero

Retail Strategy Best Practices

Online-to-Offline (O2O) Commerce: What It Is And How To Tackle It

Learn the power of O2O commerce strategies and what you can do to further enhance your customers' experience across channels.

By Leigh Sevin

Sep 14, 2021
customer-centric selling

Retail Strategy Best Practices

What Every Customer Centric Brand Should Be Doing—But Probably Isn’t.

Brands can't truly consider themselves customer centric without a clienteling strategy in place. Read how omnichannel retail brands can leverage their sales teams to live up to ever-changing high consumer expectations.

By Rebekah Kondrat

Jul 28, 2021
cookies

Retail Strategy Best Practices

Web Cookies Are Going Away - How Your Brand Can Cope

Starting in 2022, web browsers like Safari, Chrome, and Firefox will no longer support third-party cookie tracking. What does this mean for your e-commerce business, and what can you do to prepare?

By Jinesh Shah

May 25, 2021
endear app

Retail Strategy Best Practices

What is a Clienteling App and Why Your Brand Needs One ASAP

Amplify the power of your clienteling program with a clienteling app that's right for your sales team.

By Leigh Sevin

May 19, 2021
fashion stylist

Retail Strategy Best Practices

How to Use a Personal Styling Program to Increase Brand Loyalty

The right personal styling program can help your brand increase customer loyalty and customer satisfaction. Learn how to offer a program that will help customers in-store and online.

By Leigh Sevin

May 12, 2021
woman checking out in store

Retail Strategy Best Practices

Your Top Retail Tech Solutions for Physical Retail

These retail tech solutions are helping to modernize the way brick-and-mortar stores do business.

By Leigh Sevin

Apr 26, 2021
man on phone with computer clienteling with Endear

Retail Strategy Best Practices

The Top 5 Do's and Don'ts of Clienteling

Learn the basics of modern clienteling with these straightforward best practices.

By Leigh Sevin

Apr 13, 2021
mail in letterbox

Retail Strategy Best Practices

7 Email Campaigns you Should Hand Over to Your Sales Team

Personalize your email marketing strategy by putting these campaigns into the hands of your sales team.

By Leigh Sevin

Mar 23, 2021
crm-hero

Retail Strategy Best Practices

10 Best CRMs for Shopify Merchants

Choosing the best CRM for your Shopify store doesn't have to be difficult. This guide will review everything from what a CRM is and why it is important to what the top omnichannel CRM options are. Keep reading to learn more!

By Leigh Sevin

Feb 24, 2021
woman in shop

Retail Strategy Best Practices

Black-Owned Businesses You Can Shop IRL

In honor of Black History month, we've put together a list of Black-owned brands and retailers that you can support in-person or by shopping online.

By Dorea Novaez

Feb 23, 2021
heart cut-outs

Retail Strategy Best Practices

How To Become Your Customer's Valentine (Without Discounting)

5 clever ways to earn your customers' love and affection this Valentine's Day

By Leigh Sevin

Feb 9, 2021
hand holding video recorder

Retail Strategy Best Practices

How to Incorporate Video into your E-Commerce Experience [+ 10 Brand Examples]

Video is becoming consumers preferred way to do just about everything. Learn how you can use the medium to improve your customers' digital shopping experience and boost conversions on your e-commerce site.

By Leigh Sevin

Jan 26, 2021
wad of cash

Retail Strategy Best Practices

How (and how much) should you pay your retail team?

With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.

By Leigh Sevin

Jan 17, 2021
denim jeans on display

Retail Strategy Best Practices

5 Ways to Win "Returns Season"

Turn customer returns into a positive for both your online and in-store business this holiday season.

By Leigh Sevin

Dec 25, 2020
christmas tree close-up

Retail Strategy Best Practices

How to deliver VIP service during the Holidays

Learn how to give your customers the service they deserve both in-store and online this holiday season.

By Leigh Sevin

Nov 25, 2020
blog hero image

Retail Strategy Best Practices

Insights from Our Panel on Holiday Retail Strategy

Find out what leaders from Billy Reid, Gorjana and Hatch have to say about managing their businesses under the pressures of COVID and what they have planned for Holiday 2020

By Leigh Sevin

Nov 13, 2020
Woman holding phone

Retail Strategy Best Practices

10 Innovative Places to List Your Store's SMS Number

Encourage customers to reach out to your store via text message by listing your details across channels.

By Leigh Sevin

Nov 11, 2020
desk calendar

Retail Strategy Best Practices

How These 5 Brands are Booking More Appointments and Growing Their ROI

Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.

By Leigh Sevin

Oct 20, 2020
Notebook and coffee

Retail Strategy Best Practices

Retail CRM: Why and How to Use One to Grow your Business

Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team. 

By Leigh Sevin

Sep 24, 2020
red sale signage

Retail Strategy Best Practices

6 Sales Promotions Examples in Retail to Generate More Revenue

While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.

By Leigh Sevin

Sep 2, 2020
man in red sweater

Retail Strategy Best Practices

Customer Loyalty and Customer Retention: Which Is Better?

Let’s talk about how to define both customer loyalty and customer retention and how to measure these important aspects of the customer relationship

By Dorea Novaez

Aug 28, 2020
wall with post-it notes

Retail Strategy Best Practices

5 Examples of Building Better Customer Relationships You Can Use Right Now

We’ve collected inspiring examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.

By Leigh Sevin

Aug 24, 2020
hands typing on laptop keyboard

Retail Strategy Best Practices

10 Best Customer Loyalty Program Software Tools of 2020

Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.

By Leigh Sevin

Aug 21, 2020
plants with walls covered in stickers

Retail Strategy Best Practices

Brand Loyalty Examples in Retail

Learn how to build a brand loyalty program that helps you retain customers for the long-term.

By Leigh Sevin

Aug 7, 2020
happy woman with red curly hair

Retail Strategy Best Practices

Your Guide to Retail Customer Experience and How to Improve Your Strategy

Cut through the noise and drive meaningful engagement with your target customers.

By Dorea Novaez

Aug 4, 2020
group in front of computer

Retail Strategy Best Practices

15 Customer Service Training Ideas and Exercises for Retail

To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.

By Leigh Sevin

Jul 22, 2020
mobile phone with white sneakers

Retail Strategy Best Practices

How to Build an Omnichannel Strategy for Retail

Discover key questions and best practices that will help you get started with an omnichannel strategy.

By Dorea Novaez

Jul 20, 2020
friends having a conversation

Retail Strategy Best Practices

Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success

Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.

By Leigh Sevin

Jul 9, 2020
hand holding thank you cards

Retail Strategy Best Practices

The Best Customer Loyalty Programs in Retail and 5 Ways to Start Your Own

Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.

By Leigh Sevin

Jul 6, 2020
leather wallet with Starbucks card

Retail Strategy Best Practices

The Guide to Building Customer Loyalty in Modern Retail

Learn to retain customers and increase loyalty whether your retail business is online, in-store, or both.

By Leigh Sevin

Jun 23, 2020
on-ear headset

Retail Strategy Best Practices

Examples of Delightful Customer Service in Retail

Learn how to deliver a delightful customer service experience in today’s modern retail landscape.

By Leigh Sevin

Jun 16, 2020
man paying at the cashier

Retail Strategy Best Practices

7 Essential Retail Skills of Top Sales Associates

Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.

By Leigh Sevin

Jun 7, 2020
shopping carts

Retail Strategy Best Practices

6 Ways to Improve Your Shopping Experience (+ 3 Examples)

Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.

By Leigh Sevin

May 27, 2020
handshake

Retail Strategy Best Practices

Top Strategies for Customer Retention Plus 8 Examples to Try Now

New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.

By Leigh Sevin

May 11, 2020
clothes on hangers under tires

Retail Strategy Best Practices

Retail Marketing: What Is It and Why Is It Important?

Learn what retail marketing means in today’s modern retail industry and find out what marketing strategies the top brands are using to drive sales.

By Leigh Sevin

May 5, 2020
woman folding clothes

Retail Strategy Best Practices

Endear's Guide to WFH: Creating Content During COVID

What to share with customers to keep them engaged while we're all stuck at home.

By Leigh Sevin

Mar 25, 2020
woman using laptop on a couch

Retail Strategy Best Practices

Endear's Guide to Working From Home When you Work in Retail

Check out Endear's tips & tricks on how you and your retail team can make the most of working from home.

By Casey Drake

Mar 18, 2020
store front with bicycle

Retail Strategy Best Practices

Measuring ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer

Where does the physical store fit into the modern path to purchase and how do you measure this impact?

By Casey Drake

Aug 8, 2019
email marketing laptop

Retail Strategy Best Practices

Leveraging Store Associates to Personalize Your E-mail Marketing

Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?

By Dorea Novaez

Jul 29, 2019
blog hero image

Retail Strategy Best Practices

How Retailers Can Improve Email Capture Rates

Recent insights on how stores are capturing important client data and some best practices to improve the process.

By Casey Drake

Jul 1, 2019
blog hero image

Retail Strategy Best Practices

5 Ways to Turn Flash Sales Shoppers into Repeat Customers

Tips for thank you messages that will make you stand out from the crowd.

By Casey Drake

May 29, 2019
girl on phone at computer

Retail Strategy Best Practices

How to Use SMS Marketing to Increase Foot Traffic at Your Stores

Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.

By Leigh Sevin

Apr 4, 2019
sales people talking to shoppers

Retail Strategy Best Practices

How Great Sales Associates Build Great Relationships and Boost Sales

Learn how retail store associates can move beyond first impressions, build customer relationships, and boost brand loyalty to improve sales through clienteling.

By Leigh Sevin

Mar 14, 2019
woman browsing clothes on a rack

Retail Strategy Best Practices

How To Build Brand Loyalty with Clienteling

There’s a simple formula to brand loyalty: Shoppers to new customers, new customers to repeat customers, repeat customers to brand evangelists.

By Leigh Sevin

Mar 7, 2019
blog hero image

Retail Strategy Best Practices

5 Ways to Build Customer Experience at a Pop-Up

How to make a great first impression. Establish strong customer relationships with your pop-up experience.

By Leigh Sevin

Feb 21, 2019
woman in front of ducks

Retail Strategy Best Practices

5 Things You Must Do Before Opening Your First Pop-Up

There are a huge range of goals in a pop-up and few correct answers. Choosing which goals to focus on is largely up to you.

By Leigh Sevin

Feb 14, 2019
blog hero image

Retail Strategy Best Practices

How to Build Relationships with Customers at Pop Ups

Get the most out of your investment. Approaches and best practices for establishing meaningful client relationships through your pop-up.

By Leigh Sevin

Feb 7, 2019
blog hero image

Retail Strategy Best Practices

What Makes a Great Pop-Up Store?

People tell their friends just to prove they’re in the know. Instagrammers hit the share button as soon as they see it. That pop-up – the one with the buzz.

By Leigh Sevin

Jan 31, 2019
blog hero image

Retail Strategy Best Practices

Is My Brand Ready For A Pop-Up?

You have online customers, a well-liked product, and an optimized website for sales. But under all the growth, you have another concern: Am I missing out on opportunities in brick and mortar?

By Leigh Sevin

Jan 24, 2019