Capture your website's window shoppers with live chat built for retail

Give your sales team the tools to engage online shoppers in real time to drive sales, not support tickets. With CRM-connected live chat, you can turn browsing into buying, right from your site.

Watch SalesChat in action →

Identify and engage high-intent shoppers when it matters most

SalesChat brings your in-store expertise online, giving your sales associates the ability to connect with ecommerce shoppers the moment they’re ready to buy.

Integrated directly into Endear’s CRM and messaging platform, SalesChat empowers your team to deliver high-touch, personalized service that converts.

While most live chat tools are designed for support teams, SalesChat is purpose-built for sales and clienteling — making it the ideal solution for brands that value service-driven selling.

  • SalesChat conversation overlay onto an image of denim pants

    Boost ecommerce conversion rates with proactive, personalized outreach

  • SalesChat conversation overlay onto an image of colorful heels

    Reduce abandoned carts by answering last-minute questions in real time

  • SalesChat conversation overlay onto an image of mens shirts

    Equip sales teams with the data they need to sell, not just support

While most live chat tools are designed for support teams, SalesChat is purpose-built for sales and clienteling

  • customers icon

    Engage Customers in Real Time

    Capture high-intent traffic with live conversations that happen while customers are actively browsing or checking out.

  • Route Chats to the Right Team

    Automatically assign chats based on product type, location, or team availability so the right associate always picks up the conversation.

  • Recommend Products Inside Chat

    Guide purchase decisions and upsell & cross-sell with ease by sharing curated product suggestions directly within the chat interface.

  • Dollar sign surrounded by recurring arrows

    Track Revenue from Every Conversation

    Every SalesChat interaction is fully tracked, so you can measure the impact of conversations on sales and optimize your staffing and merchandising strategy accordingly.

  • globe icon

    Get the Full CRM-Powered Picture

    SalesChat lives inside Endear’s Unified Inbox, giving your team access to customer profiles, order history, and past messages without switching tools.

  • shopping bags icon

    Support Customers at Shopify Checkout

    Engage customers during one of the most crucial conversion points (at checkout) with support for Shopify-powered ecommerce experiences.

SalesChat vs. Customer Support Chat

And why you should be using both.

Endear SalesChat vs Support Chat
Women using Endear SalesChat on a computer at a desk.
Endear is the Best Klarna Live Chat Alternative: Here's Why

Explore how Endear's live chat experience lets you delivers real-time assistance to drive customer engagement so you can choose the best new live chat for your retail business.

Join the modern brands doing more for their customers with Endear

UNTUCKit logo
Reformation logo
Assouline Publishing logo
Anine Bing logo
A.P.C. logo
Gorjana logo
Rebag
DVF logo
Staud logo
Ganni logo
Purple Mattresses logo
Allbirds brand logo
SalesChat FAQs