Turn site visitors into store sales with SalesChat

Connect online shoppers with your retail store team in real-time to drive sales, not support tickets. Boost conversions, capture customer data, and drive store sales without relying on your ecommerce team.

Watch SalesChat in action →

Identify and engage high-intent shoppers when it matters most

SalesChat connects your in-store associates to online shoppers the moment they’re ready to buy, driving more conversions and capturing valuable customer data.

Integrated with Endear’s CRM, it empowers your team to deliver personalized service that increases revenue. Unlike generic chat tools, SalesChat is designed specifically for retail sales and clienteling.

Think of it as a store team within your website - generating revenue, sales, and loyalty. It’s not just about answering questions, it’s about driving sales and enhancing [customer] experience, one chat at a time.

UNTUCKit

  • SalesChat conversation overlay onto an image of denim pants

    Boost ecommerce conversion rates with proactive, personalized outreach

  • SalesChat conversation overlay onto an image of colorful heels

    Reduce abandoned carts by answering last-minute questions in real time

  • SalesChat conversation overlay onto an image of mens shirts

    Equip sales teams with the data they need to sell, not just support

Everything you need to turn conversations into sales

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    Engage Customers in Real Time

    Capture high-intent traffic with live conversations that happen while customers are actively browsing or checking out.

  • Route Chats to the Right Team

    Automatically assign chats based on product type, location, or team availability so the right associate always picks up the conversation.

  • Recommend Products Inside Chat

    Guide purchase decisions and upsell & cross-sell with ease by sharing curated product suggestions directly within the chat interface.

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    Track Revenue from Every Conversation

    Every SalesChat interaction is fully tracked, so you can measure the impact of conversations on sales and optimize your staffing and merchandising strategy accordingly.

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    Get the Full CRM-Powered Picture

    SalesChat lives inside Endear’s Unified Inbox, giving your team access to customer profiles, order history, and past messages without switching tools.

  • shopping bags icon

    Support Customers at Shopify Checkout

    Engage customers during one of the most crucial conversion points (at checkout) with support for Shopify-powered ecommerce experiences.

SalesChat vs. Customer Support Chat

And why you should be using both.

Endear SalesChat vs Support Chat
Women using Endear SalesChat on a computer at a desk.
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Explore how Endear's live chat experience lets you delivers real-time assistance to drive customer engagement so you can choose the best new live chat for your retail business.

Join the modern brands doing more for their customers with Endear

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SalesChat FAQs