Endear vs OneShop
Endear is a retail CRM that makes it easy to clientele at scale. Less manual effort, more sales for your store.
About Each Platform
Endear
A retail CRM for store teams to build stronger customer relationships. Endear combines automation and human touch to make clienteling possible at large scale.
OneShop
A platform combining store outreach, marketing, and clienteling. While broad in scope, its shallow functionality may not meet the needs of growing or enterprise brands.
Why choose Endear over OneShop?
See why Endear's live chat, automated campaigns, and easy setup make it the #1 OneShop alternative.
Features |
Endear |
OneShop |
|---|---|---|
14-day free trial | ✓ | X |
Straightforward, transparent pricing | $300 per month for most popular plan | X |
No commitment pilot | ✓ | X |
Realtime data syncing | ✓ | X |
Pre-built, one-click integrations | Integrates with your POS, e-commerce, | Only integrates with POS and e-commerce platforms |
Shopify Plus Certified | ✓ | X |
Clienteling | ✓ | ✓ |
CRM | ✓ | X |
Customer profiles | ✓ | ✓ |
SMS, email, and WhatsApp messaging | ✓ | SMS and Email only |
Reporting & BI | ✓ | X |
Appointments | ✓ | X |
Live chat | ✓ | X |
Automated campaigns | ✓ | Limited, rigid options |
Advanced audience segmentation & filters | Extensive options including location-based filtering | ✓ |
Product lookbooks | ✓ | X |
Mobile app | ✓ | ✓ |
Omnichannel sales attribution | ✓ | X |
Social media post scheduling | X | ✓ |
Endear has been a huge upgrade to our clienteling and customer outreach process at our store locations. The platform is so easy to use and makes customer outreach seamless, especially with the integrations and seeing everything in one place.
Jess D.
Store Operations Manager @ Clare V.
The great thing about Endear is the ROI. I reached out to a few others when I was looking at different [clienteling] platforms, and most of them didn’t offer much value for the really high cost. “We start contracts at $200,000 a year,” they said. Just crazy numbers. We get everything and more from Endear and for a great price.
Samuel J.
Director of Stores, North America @ Eleventy
Endear has allowed us to scale our business with an extremely user friendly UX. With a powerful focus on segmentation and analytics it has allowed us to increase our omni channel conversion. We selected Endear because of it's nimble integration with our tech stack that has allowed us to think outside the box and quickly connect and place specific initiatives in action yielding high ROI.
Geronimo C.
Chief Client Officer @ Rebag
Get started with a custom pilot program
Unlike other platforms, Endear offers a personalized pilot program with dedicated support. Get a custom implementation plan, team training, and proven results before scaling across your stores.
Endear vs OneShop FAQs
What is the difference between Endear and OneShop?
What is the difference between Endear and OneShop?
The biggest difference between Endear and OneShop is the technical depth. While OneShop offers a range of clienteling and marketing features, it lacks the sophisticated capabilities of a true retail CRM. Endear provides advanced automation, deeper customer segmentation, and powerful reporting tools that help store teams drive more sales with less effort.
How do I switch from OneShop to Endear?
How do I switch from OneShop to Endear?
Switching to Endear is seamless thanks to our one-click integrations. Your historical customer data will automatically pull into the platform, allowing your store teams to pick up right where they left off. Our dedicated team provides personalized support throughout the transition to ensure a smooth migration.
You can book a meeting with our team to get started, or try our 14-day free trial on your own time.
Is Endear cheaper than OneShop?
Is Endear cheaper than OneShop?
While OneShop's complex pricing structure makes direct comparisons difficult, Endear consistently delivers exceptional value for our clients. On average, our customers see an ROI of 136x their subscription cost, making Endear a smart investment for retail brands focused on growing sales through clienteling.
Who is Endear for?
Who is Endear for?
Endear works best for mid-size to enterprise level retail brands looking for a best-in-class clienteling solution. If your goal is to drive foot traffic, build relationships, and encourage repeat purchases, then Endear is for you.
You can check out some of our current customers here!
Who is OneShop for?
Who is OneShop for?
OneShop is best suited for small retailers and boutique shops looking for basic clienteling and marketing tools. Its broad but simplified feature set works for businesses with straightforward customer engagement needs, but may not scale well as brands grow more sophisticated in their retail operations.
What is the difference between a clienteling platform and a CRM?
What is the difference between a clienteling platform and a CRM?
A clienteling platform is essentially a digital client book for store teams to manage customer outreach. Endear takes this further by being the first platform to combine clienteling with customer relationship management (CRM) capabilities, adding powerful features like segmentation, automation, and deeper insights that traditional clienteling platforms don't offer.
Does Endear integrate with our existing retail tech?
Does Endear integrate with our existing retail tech?
Yes! Endear has pre-built, one-click integrations with some of the most popular retail systems on the market across point-of-sale, customer support, and loyalty. Our library of prebuilt integrations ensure a streamlined workflow for your team to access real-time and historic data for the most accurate and personalized customer interactions and up-to-date product information. You can check out all our free integrations here.
Retail CRM
Why Growing Retail Brands Need a Clienteling CRM
Growing fast? Make sure you don’t leave your customer relationships behind. Dive into the key reasons why a clienteling CRM could be your secret weapon for scaling with success and keeping your personal touch with customers.
Success Stories
How GANNI Increases Average Order Value by 28% with Endear
Discover how GANNI, the Scandi-cool fashion brand, increased its Average Order Value by 28% with Endear's CRM tool. Read insights from Sophia Wood, Global Retail Excellence Manager at GANNI, on their success and strategies for customer engagement and outreach.
