Endear
Endear

Modern Retail

Endear's Modern Retail blog category covers articles from luxury clienteling to advanced tips & tricks to stay on top of your modern retail business.

Modern Retail

How To Optimize SMS Marketing for eCommerce

While it's easy to send a mass text message to all of your customers announcing a sale, this article suggests actionable tips on how you can optimize your SMS campaign by personalizing it.

By Robert Woo

May 6, 2022

Modern Retail

Maximizing customer lifetime value (CLV) in retail

Calculating and keeping a pulse on your brand's CLV is the key to maximizing customer lifetime value.

By Robert Woo

Mar 9, 2022

Modern Retail

How to increase retail cosmetic sales using customer data

By utilizing customer data, retail marketers in the cosmetic industry can segment their most loyal, highest-spending customers to drive revenue growth like never before.

By Robert Woo

Jan 12, 2022
Mall atrium

Modern Retail

The meaning of clienteling and why it's important

Clienteling is about more than fancy technology, customer service tips, or well-trained salespeople. And while it's always been an important part of any good retail strategy, it has taken on new meaning in today's omnichannel world.

By Leigh Sevin

Jan 11, 2022
woman shopping for new clothes

Modern Retail

What’s the difference between clienteling and customer service?

Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.

By Robert Woo

Jan 5, 2022
brij first-party data

Modern Retail

Clienteling Gets an Upgrade in a First-Party Data World

Hear from Brij co-founder Kait Stephens about the power of first-party data and how you can use it to improve relationships with customers.

By Kait Stephens

Nov 30, 2021
QR codes in retail

Modern Retail

Why Retailers Should Embrace QR Codes (+ Examples of How to Use Them Well)

How brands and retailers can use QR codes to better engage their customers

By Leigh Sevin

Oct 22, 2021
3-shopify-plus-apps-associate

Modern Retail

The Top 3 Shopify Plus Apps your Shopify-Powered Brand Needs for Modern Retail

A short list of the best Shopify Plus apps your Shopify-powered store needs to grow your modern clienteling initiatives.

By Casey Drake

Oct 13, 2021
Endear's 20 Questions with Liam McKessar

Modern Retail

Meet The Marketing Frontman for LoveShackFancy

LoveShackFancy's senior director of marketing and communications, Liam McKessar, shares his take on physical retail's bright and connected future.

By Leigh Sevin

Oct 7, 2021
Katelin Allen 20 Questions with Endear

Modern Retail

Meet The Director of Merchandising Who's All In On Sustainability

Read what The Sharper Image.com's, Katelin Allen, has to say about the future of retail and why technology and sustainability go hand in hand.

By Leigh Sevin

Sep 12, 2021
Amazon box

Modern Retail

How The Right Omnichannel Strategy Can Help You Win Against Amazon

How an omnichannel strategy can conquer Amazon and retail issues from COVID all at once.

By Doug Everett

Aug 26, 2021
BOPIS for retail

Modern Retail

What is BOPIS for Retail and 5 Reasons Why Your Brand Needs To Take Advantage

BOPIS is one of the most essential services omnichannel brands can offer to stay ahead of competitors. Find out how to offer it at your store.

By Leigh Sevin

Aug 23, 2021
Theodora Marinos 20 Questions with Endear

Modern Retail

Meet The Sales Director Who Thinks It's Cool To Care

Read what Anine Bing's Director of Sales, Theodora Marinos, thinks about personalization, the sustainable brand she's eyeing, and the secret to great service.

By Leigh Sevin

Aug 12, 2021
omnichannel retail hero

Modern Retail

What is Omnichannel Retail and Why You Should Care

Learn what the term omnichannel retail means and how you can use it to improve your business practices.

By Leigh Sevin

Jul 20, 2021
Interview-scott-zimmerman

Modern Retail

How This VP of Merchandising Sees Retail Tech Evolving

Read what what retail exec Scott Zimmerman has to say about humans vs. machines.

By Leigh Sevin

Jul 7, 2021
retail technology

Modern Retail

Why Retail Technology is on the Rise, and 5 Ways to Make it Work for You

Learn about the trends motivating retailers to become more tech-savvy and how you can stay competitive.

By Leigh Sevin

Jun 22, 2021
chris-hull-interview

Modern Retail

The Retail Vet Who Loves a Good Suit and Shopping Local

Retail industry veteran, Chris Hull (of Nike, Shinola, and currently Rothy's), tells us about the future of retail and who he thinks has the best retail shopping experience right now.

By Leigh Sevin

Jun 7, 2021
woman holding mobile phone

Modern Retail

10 Reasons Your Team Needs A Mobile App for Your Best Clienteling Yet

Mobile is taking over quickly, and the best way to enhance your clienteling efforts is to take advantage. This guide will review the importance of having a mobile app and why it can make a difference in your customer experience.

By Leigh Sevin

May 28, 2021

Modern Retail

What Is Phygital Retail and Why It Matters [+ 3 Examples]

Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.

By Dorea Novaez

Nov 4, 2020

Modern Retail

The ABC's of DTC (in Order of Relevance)

Every acronym you've ever encountered related to retail & the rise of DTC

By Leigh Sevin

Nov 3, 2020
omnichannel associate on phone

Modern Retail

The Rise of the Omnichannel Associate and Why You Should Hire One (or More)

A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.

By Leigh Sevin

Sep 17, 2020
needles with thread

Modern Retail

What is Customerization? Definition and 5 Examples

Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.

By Leigh Sevin

Sep 10, 2020
open sign in store window

Modern Retail

BOPIS in retail and how to effectively offer it

Learn why BOPIS is an important offering in today's modern shopping experience.

By Leigh Sevin

Aug 28, 2020
Woman on phone on stairs

Modern Retail

Everything You Need to Know About Remote Selling in Retail

Engage your customers and sell more, whether they’re in your store or not.

By Dorea Novaez

Aug 18, 2020