Endear

All About Modern Retail

Endear's Modern Retail Blog covers articles from luxury clienteling to advanced tips & tricks to stay on top of your retail business.

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All About Modern Retail

What is an Omnichannel Associate and Why Should You Hire One (or More)?

A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.

Leigh Sevin

Sep 16, 2020
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All About Modern Retail

What is Customerization? Definition and Examples

Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.

Leigh Sevin

Sep 9, 2020
Open Store

All About Modern Retail

The Power of BOPIS in Modern Retail

Learn why BOPIS is an important offering in today's modern shopping experience.

Leigh Sevin

Aug 27, 2020
Woman on phone on stairs

All About Modern Retail

Everything You Need to Know About Remote Selling in Retail

Engage your customers and sell more, whether they’re in your store or not.

Dorea Novaez

Aug 17, 2020
hand with a mobile phone

All About Modern Retail

All About Retail Customer Service In The Age of the Mobile Shopper

This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.

Leigh Sevin

Aug 4, 2020
a pair of earrings with tablet and mobile phone

All About Modern Retail

What Is Omnichannel Retail and Why Is It Important?

Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.

Dorea Novaez

Jul 2, 2020
toddler using mobile phone

All About Modern Retail

5 Best Shopify Apps to Pair With Shopify POS

A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.

Casey Drake

May 31, 2020
lady using a tablet

All About Modern Retail

Digital Retail for the Modern Retailer

Discover how digital retail is shifting for today’s retailers and how your business can respond.

Leigh Sevin

May 29, 2020
people shopping at a store

All About Modern Retail

Everything You Need to Know About Showrooming & Webrooming and How They Affect Modern Retailers

Read this in-depth breakdown of webrooming and showrooming and how these two different customer journeys affect modern omnichannel retailers.

Casey Drake

May 25, 2020
jpress york street store front

All About Modern Retail

The Best Shopify Stores That Engage Customers Through Both E-Commerce & PoS

Discover 13 remarkable e-commerce businesses that have used Shopify to expand their businesses to physical retail, and learn the advantages of their decision.

Leigh Sevin

May 18, 2020
man walking with red shopping bags

All About Modern Retail

How to Enable Curbside Pick-Up with Shopify (and Who Already Is)

Learn about the benefits of curbside pick-up and how to offer the service at your retail store

Leigh Sevin

May 7, 2020
gift boxes

All About Modern Retail

A Review of The Glossy Podcast: Sarah Benady of ba&sh on the Future of Retail and CRM

We review a recent Sarah Benady (CEO ba$sh North America) interview on The Glossy Podcast and discuss the importance of personalization and CRM in retail.

Casey Drake

Oct 28, 2019
woman paying a the cashier

All About Modern Retail

The Importance of Store Associates in the Retail Tech Revolution

The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.

Casey Drake

Sep 12, 2019
inside a clothing store

All About Modern Retail

Modern Store Formats & How To Choose The Right One

Learn about the different types of modern physical store formats and know which format works best for your retail business.

Leigh Sevin

Aug 15, 2019
stylist man wearing leather shoes

All About Modern Retail

Pants & People: The Bonobos Success Story

Learn how a retail business's investments in their customers and their brand experience pivoted their success in the industry.

Casey Drake

Jul 2, 2019
shinola detroit store

All About Modern Retail

An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola

Training, technology, and how to win in retail. The inside perspective from an industry veteran.

Dorea Novaez

Jun 25, 2019
salon counter with digital selection

All About Modern Retail

Defining Modern Retail and the Customer Data That Controls It

How the most successful modern retailers are gathering insights and using them to their advantage.

Dorea Novaez

Jun 18, 2019
stylish models in denim outfits

All About Modern Retail

How Stores are Turning their Associates into Personal Stylists

Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.

Dorea Novaez

Jun 11, 2019
Leigh Sevin, Max Bonbrest, Denise Lee,  Christina Bryant

All About Modern Retail

From Digital to Physical: Opening Your First Store

What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?

Dorea Novaez

Jun 9, 2019
smiling woman at the cashier

All About Modern Retail

Rebecca Taylor CEO Janice Sullivan and the Importance of Knowing your Customers

Learn how an established retail business used omnichannel CRM and clienteling tools to learn more about their customers and boost their business sales.

Casey Drake

Jun 2, 2019