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Modern Retail

Endear's Modern Retail blog category covers articles from luxury clienteling to advanced tips & tricks to stay on top of your modern retail business.

Customer shopping on Black Friday

Modern Retail

4 Steps Retailers Should Take After Black Friday 2022

Learn how to capitalize on your Black Friday/Cyber Monday success and keep these new (and existing) customers coming back into the new year and beyond.

By Robert Woo

Hyper-Personalization: The Holy Grail of Retail Success

Modern Retail

Hyper-Personalization: The Holy Grail of Retail Success

Hyper-personalization refers to brands providing customized experiences for individual customers. Learn more about how data-driven communication can lead to more meaningful engagement and sales.

By Robert Woo

How Retail Brands Can Keep Clienteling During the Labor Shortage

Modern Retail

How Retail Brands Can Keep Clienteling During the Labor Shortage

The looming recession and resulting labor shortage doesn't mean your clienteling efforts should stop. Read how to keep retail sales and engagement high.

By Robert Woo

Why Being Mobile Helps Retail Brands Drive Sales

Modern Retail

Why Being Mobile Helps Retail Brands Drive Sales

Increase sales with remote clienteling and learn why your brand needs to connect with customers on the go in order to drive success.

By Robert Woo

CRMs for SMBs

Modern Retail

Why Your SMB Needs a Retail CRM

Customer relationship management is not just for enterprise businesses. If you're a brand looking to drive sales by growing customer loyalty, read why your small-to-medium-sized retail business needs a CRM.

By Robert Woo

SMS Marketing 101 for Retail Brands

Modern Retail

SMS Marketing 101 for Retail Brands

Learn the basics about SMS marketing and how to use it to drive leads and sales for your retail business.

By Robert Woo

Conversion happening at a store's point of sale

Modern Retail

Why Endear is the Best CRM for Heartland POS Users

Your search for the best CRM and clienteling platform for Heartland POS ends here. Learn more about why Endear is the best choice for your Heartland-powered business and integrate with one click.

By Robert Woo

holiday shopping bags

Modern Retail

How to Use First-Party Data to Drive Holiday Shopping

Businesses are collecting customer data more today than ever before. Learn how to utilize your first-party data to increase revenue and retain new customers this holiday season.

By Robert Woo

Person entering credit card information on a laptop

Modern Retail

Why Endear is the Best CRM for Lightspeed POS Users

Looking for the best CRM for Lightspeed? Look no further than Endear's clienteling solution that integrates with Lightspeed in just one click.

By Robert Woo

black Friday sale

Modern Retail

Why clienteling is the best Black Friday/Cyber Monday prep for retail brands in 2022

The holiday shopping season can be a chaotic time for retail brands and consumers alike. By putting a clienteling solution in place, brands are able to build strong relationships with their customers that promotes loyalty through the new year.

By Robert Woo

Mall atrium

Modern Retail

The most comprehensive definition of Clienteling

Clienteling has always been an important part of good retail strategy, but with current economic volatility, it has taken on new meaning in today's omnichannel world.

By Robert Woo

Modern Retail

How retail marketing automation can help your team increase sales

Retail marketing automation not only frees up time for your associates on the floor to sell more but, if used properly, can increase sales while keeping your campaigns personalized.

By Robert Woo

Modern Retail

4 Opt-In retail personalization examples to supercharge your sales

Creating personalized experiences for your customers can seem like a daunting task, but it doesn't have to be. Check out these four retail personalization examples to spice up your customers' journey.

By Robert Woo

Modern Retail

Why your eCommerce marketing isn’t working in 2022

From virtual clienteling to tracking attribution, learn how to understand your customers' journey in order to increase sales. Here are four strategies to ensure your eCommerce marketing succeeds this year and beyond.

By Robert Woo

Modern Retail

How To Optimize SMS Marketing for eCommerce

While it's easy to send a mass text message to all of your customers announcing a sale, this article suggests actionable tips on how you can optimize your SMS campaign by personalizing it.

By Robert Woo

Modern Retail

Maximizing customer lifetime value (CLV) in retail

Calculating and keeping a pulse on your brand's CLV is the key to maximizing customer lifetime value.

By Robert Woo

Modern Retail

How to increase retail cosmetic sales using customer data

By utilizing customer data, retail marketers in the cosmetic industry can segment their most loyal, highest-spending customers to drive revenue growth like never before.

By Robert Woo

woman shopping for new clothes

Modern Retail

What’s the difference between clienteling and customer service?

Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.

By Robert Woo

brij first-party data

Modern Retail

Clienteling Gets an Upgrade in a First-Party Data World

Hear from Brij co-founder Kait Stephens about the power of first-party data and how you can use it to improve relationships with customers.

By Kait Stephens

QR codes in retail

Modern Retail

Why Retailers Should Embrace QR Codes (+ Examples of How to Use Them Well)

How brands and retailers can use QR codes to better engage their customers

By Leigh Sevin

3-shopify-plus-apps-associate

Modern Retail

The Top 3 Shopify Plus Apps your Shopify-Powered Brand Needs for Modern Retail

A short list of the best Shopify Plus apps your Shopify-powered store needs to grow your modern clienteling initiatives.

By Casey Drake

Endear's 20 Questions with Liam McKessar

Modern Retail

Meet The Marketing Frontman for LoveShackFancy

LoveShackFancy's senior director of marketing and communications, Liam McKessar, shares his take on physical retail's bright and connected future.

By Leigh Sevin

Katelin Allen 20 Questions with Endear

Modern Retail

Meet The Director of Merchandising Who's All In On Sustainability

Read what The Sharper Image.com's, Katelin Allen, has to say about the future of retail and why technology and sustainability go hand in hand.

By Leigh Sevin

Amazon box

Modern Retail

How The Right Omnichannel Strategy Can Help You Win Against Amazon

How an omnichannel strategy can conquer Amazon and retail issues from COVID all at once.

By Doug Everett