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All About Modern Retail

Endear's Modern Retail Blog covers articles from luxury clienteling to advanced tips & tricks to stay on top of your retail business.

3-shopify-plus-apps-associate

All About Modern Retail

The Top 3 Shopify Plus Apps your Shopify Plus Brand Needs for Modern Retail

A short list of the best Shopify Plus apps your Shopify-powered store needs to grow your modern clienteling initiatives.

By Casey Drake

Oct 13, 2021
Endear's 20 Questions with Liam McKessar

All About Modern Retail

Meet The Marketing Frontman for LoveShackFancy

LoveShackFancy's senior director of marketing and communications, Liam McKessar, shares his take on physical retail's bright and connected future.

By Leigh Sevin

Oct 7, 2021
Katelin Allen 20 Questions with Endear

All About Modern Retail

Meet The Director of Merchandising Who's All In On Sustainability

Read what The Sharper Image.com's, Katelin Allen, has to say about the future of retail and why technology and sustainability go hand in hand.

By Leigh Sevin

Sep 12, 2021
Amazon box

All About Modern Retail

How The Right Omnichannel Strategy Can Help You Win Against Amazon

How omnichannel brands can conquer Amazon and retail issues from COVID all at once.

By Doug Everett

Aug 26, 2021
BOPIS for retail

All About Modern Retail

What is BOPIS for Retail and 5 Reasons Why Your Brand Needs To Take Advantage

BOPIS is one of the most essential services omnichannel brands can offer to stay ahead of competitors. Find out how to offer it at your store.

By Leigh Sevin

Aug 23, 2021
Theodora Marinos 20 Questions with Endear

All About Modern Retail

Meet The Sales Director Who Thinks It's Cool To Care

Read what Anine Bing's Director of Sales, Theodora Marinos, thinks about personalization, the sustainable brand she's eyeing, and the secret to great service.

By Leigh Sevin

Aug 12, 2021
omnichannel retail hero

All About Modern Retail

What is Omnichannel Retail and Why You Should Care

Learn what the term omnichannel retail means and how you can use it to improve your business practices.

By Leigh Sevin

Jul 20, 2021
Interview-scott-zimmerman

All About Modern Retail

How This VP of Merchandising Sees Retail Tech Evolving

Read what what retail exec Scott Zimmerman has to say about humans vs. machines.

By Leigh Sevin

Jul 7, 2021
retail technology

All About Modern Retail

Why Retail Technology is on the Rise, and 5 Ways to Make it Work for You

Learn about the trends motivating retailers to become more tech-savvy and how you can stay competitive.

By Leigh Sevin

Jun 22, 2021
chris-hull-interview

All About Modern Retail

The Retail Vet Who Loves a Good Suit and Shopping Local

Retail industry veteran, Chris Hull (of Nike, Shinola, and currently Rothy's), tells us about the future of retail and who he thinks has the best retail shopping experience right now.

By Leigh Sevin

Jun 7, 2021
woman holding mobile phone

All About Modern Retail

10 Reasons Your Team Needs A Mobile App for Your Best Clienteling Yet

Mobile is taking over quickly, and the best way to enhance your clienteling efforts is to take advantage. This guide will review the importance of having a mobile app and why it can make a difference in your customer experience.

By Leigh Sevin

May 28, 2021
truck with sign

All About Modern Retail

How Online Resale and Consignment Retailers Transformed the Secondhand Market

Known as re-commerce, resale and consignment is continuing to capture the attention of online shoppers everywhere. Read how it is changing the way consumers participate in the secondhand market.

By Dorea Novaez

Dec 14, 2020
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All About Modern Retail

What Is Phygital Retail and Why It Matters [+ 3 Examples]

Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.

By Dorea Novaez

Nov 4, 2020
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All About Modern Retail

The ABC's of DTC (in Order of Relevance)

Every acronym you've ever encountered related to retail & the rise of DTC

By Leigh Sevin

Nov 3, 2020
omnichannel associate on phone

All About Modern Retail

The Rise of the Omnichannel Associate and Why You Should Hire One (or More)

A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.

By Leigh Sevin

Sep 17, 2020
needles with thread

All About Modern Retail

What is Customerization? Definition and 5 Examples

Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.

By Leigh Sevin

Sep 10, 2020
open sign in store window

All About Modern Retail

The Power of BOPIS in Modern Retail

Learn why BOPIS is an important offering in today's modern shopping experience.

By Leigh Sevin

Aug 28, 2020
Woman on phone on stairs

All About Modern Retail

Everything You Need to Know About Remote Selling in Retail

Engage your customers and sell more, whether they’re in your store or not.

By Dorea Novaez

Aug 18, 2020
hand with a mobile phone

All About Modern Retail

Inspiring Retail Customer Service in the Age of the Mobile Shopper

This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.

By Leigh Sevin

Aug 5, 2020
a pair of earrings with tablet and mobile phone

All About Modern Retail

What is Omnichannel Retail and Why is it Important?

Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.

By Dorea Novaez

Jul 3, 2020
toddler using mobile phone

All About Modern Retail

5 Best Shopify Apps to Pair With Shopify POS

A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.

By Casey Drake

Jun 1, 2020
lady using a tablet

All About Modern Retail

Digital Retail for the Modern Retailer

Discover how digital retail is shifting for today’s retailers and how your business can respond.

By Leigh Sevin

May 30, 2020
people shopping at a store

All About Modern Retail

Everything You Need to Know About Showrooming & Webrooming and How They Affect Modern Retailers

Read this in-depth breakdown of webrooming and showrooming and how these two different customer journeys affect modern omnichannel retailers.

By Casey Drake

May 26, 2020
white storefront

All About Modern Retail

The Best Shopify Stores That Engage Customers Through Both E-Commerce & PoS

Discover 13 remarkable e-commerce businesses that have used Shopify to expand their businesses to physical retail, and learn the advantages of their decision.

By Leigh Sevin

May 19, 2020
man walking with red shopping bags

All About Modern Retail

How to Enable Curbside Pick-Up with Shopify (and Who Already Is)

Learn about the benefits of curbside pick-up and how to offer the service at your retail store

By Leigh Sevin

May 8, 2020
gift boxes

All About Modern Retail

A Review of The Glossy Podcast: Sarah Benady of ba&sh on the Future of Retail and CRM

We review a recent Sarah Benady (CEO ba$sh North America) interview on The Glossy Podcast and discuss the importance of personalization and CRM in retail.

By Casey Drake

Oct 29, 2019
woman paying a the cashier

All About Modern Retail

The Importance of Store Associates in the Retail Tech Revolution

The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.

By Casey Drake

Sep 13, 2019
inside a clothing store

All About Modern Retail

Modern Store Formats & How To Choose The Right One

Learn about the different types of modern physical store formats and know which format works best for your retail business.

By Leigh Sevin

Aug 16, 2019
stylist man wearing leather shoes

All About Modern Retail

Pants & People: The Bonobos Success Story

Learn how a retail business's investments in their customers and their brand experience pivoted their success in the industry.

By Casey Drake

Jul 3, 2019
shinola detroit store

All About Modern Retail

An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola

Training, technology, and how to win in retail. The inside perspective from an industry veteran.

By Dorea Novaez

Jun 26, 2019
salon counter with digital selection

All About Modern Retail

Defining Modern Retail and the Customer Data That Controls It

How the most successful modern retailers are gathering insights and using them to their advantage.

By Dorea Novaez

Jun 19, 2019
stylish models in denim outfits

All About Modern Retail

How Stores are Turning their Associates into Personal Stylists

Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.

By Dorea Novaez

Jun 12, 2019
Leigh Sevin, Max Bonbrest, Denise Lee,  Christina Bryant

All About Modern Retail

From Digital to Physical: Opening Your First Store

What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?

By Dorea Novaez

Jun 10, 2019
smiling woman at the cashier

All About Modern Retail

Rebecca Taylor CEO, Janice Sullivan, and the Importance of Knowing your Customers

Learn how an established retail business used omnichannel CRM and clienteling tools to learn more about their customers and boost their business sales.

By Casey Drake

Jun 3, 2019
woman shopping for new clothes

All About Modern Retail

Clienteling vs. Customer Service and the Big Shift in Retail

Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.

By Leigh Sevin

Mar 28, 2019
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All About Modern Retail

3 Clienteling Examples With Valuable Takeaways You Need to Know

We’ve outlined key examples of companies who highlight the power of clienteling. Each can teach us a thing or two about forming relationships with customers online and offline.

By Leigh Sevin

Mar 21, 2019
Mall atrium

All About Modern Retail

What is Clienteling? A Definition

Clienteling is about more than fancy technology, customer service tips, or well-trained salespeople. And while it's always been a critical part of any good retail strategy, it has taken on new meaning in today's omnichannel world.

By Leigh Sevin

Feb 28, 2019
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All About Modern Retail

Let’s Talk About Millennial Spending Power

Keep reading to better understand the generational cohort with which marketers and retailers are obsessed.

By Dorea Novaez