Endear Updates

Stay up-to-date with Endear. Explore all the latest product updates, new feature announcements, and platform releases from our dedicated product team.

UI showing Endear's AI Notetaker feature

Endear Updates

Introducing Endear Notetaker: Your AI Companion in Retail Clienteling

Endear is launching AI Notetaker to help store teams capture and organize customer insights.

By Jinesh Shah

WhatsApp for retail with Endear

Endear Updates

Endear’s WhatsApp Integration Is Now in Early Access

Endear is bringing WhatsApp for Business messaging to its CRM platform. Sign up to get early access.

By Jinesh Shah

SalesChat interface illustration with the inside of a retail store in the background

Endear Updates

(Re)Introducing SalesChat

By Jinesh Shah

Retail insights and analytics dashboard from Endear

Endear Updates

New & Improved Business Insights

By Jinesh Shah

Endear's WhatsApp for retail Design Program

Endear Updates

WhatsApp Is Coming

By Jinesh Shah

Retail manager using Endear CSV data import

Endear Updates

Faster, Smarter CSV Importer

By Jinesh Shah

New and improved retail tools from Endear for the Spring Drop 2025

Endear Updates

The Spring Product Drop: The latest product updates & releases from Endear

Discover everything we launched in Q1 of 2025, from our new Appointments feature and SalesChat, to our WhatsApp Design Partner program, advanced reporting, and more.

By Jinesh Shah

VIP Appointment customer trying on a blazer with a store associate

Endear Updates

Introducing Appointments

By Jinesh Shah

Sales clerk helping customer at a retail kiosk, supporting by retail concessions from Endear

Endear Updates

Now Supporting Retail Concessions

By Jinesh Shah

Endear Updates

Introducing Appointment Scheduling: New Endear Feature

Stop juggling multiple tools and missed customer opportunities. Discover how top retailers are turning personalized appointments into measurable sales with Endear's integrated scheduling system.

By Robert Woo

Endear Team at NRF 2025

Endear Updates

Reflecting on an Inspiring NRF 25: Thank You from Endear

We just wrapped up an incredible time at NRF in New York City, and it’s safe to say the energy at the Javits Center was off the charts! The momentum around retail technology is more electric than ever, and we were thrilled to be right at the heart of it all. From witnessing the latest AI innovations to seeing how brands are reimagining the in-store experience, one thing is clear: 2025 is going to be an exciting year for retail.

By Robert Woo

Happy store employees in a store working through a customer appointment scheduling tool

Endear Updates

How to Improve Customer Experience with Retail Appointment Scheduling

Learn key benefits, implementation tips, and the role an integrated appointment booking solution can have in transforming your operations.

By Kara Zawacki

headshot image of Casey Drake for the TalkCommerce podcast with Endear

Endear Updates

Revolutionizing Retail with SalesChat: Enhancing Clienteling and Customer Engagement

Discover how SalesChat enhances clienteling and drives revenue for retail businesses by connecting customers with knowledgeable sales associates.

By Kara Zawacki

person typing on laptop using SalesChat live chat from Endear

Endear Updates

The Evolution of Retail Engagement: Introducing SalesChat by Endear

Explore SalesChat, Endear's live chat feature and the future of retail engagement. Seamlessly bridge the gap between inbound and outbound strategies for omnichannel success.

By Leigh & Jinesh

Endear CRM used at checkout for retail marketing

Endear Updates

The Evolution of Endear: Pioneering the CRM Landscape for Consumer Brands

Learn how Endear plans to evolve the way we address the unique needs of omnichannel, high-touch ecommerce, wholesale, and brick-and-mortar businesses. Plus, discover our six powerful products for revolutionizing data utilization, customer connection, and sales growth for consumer brands.

By Jinesh Shah

Endear Updates

4 Ways to Unlock the Power of Virtual Shopping with SalesChat

Discover how SalesChat is revolutionizing online shopping by providing real-time customer support, personalized product recommendations, and valuable insights.

By Danielle Bissonnette

Endear Updates

Endear x The Lead: Recap of the 2023 Summit

The Lead is one of Manhattan's most exciting retail summits. Here's what the Endear team had to say about this year's event.

By Danielle Bissonnette

Endear Updates

Endear x The Sill: Workshop Recap

We hosted an event at The Sill, an exclusive destination for plants and biophilic design, to talk with retail industry leaders on everything from pain points to plants.

By Danielle Bissonnette

Endear Updates

Endear is now SOC 2 Compliant

When it comes to customer data, Endear ensures that security, availability, processing integrity, privacy, and confidentiality are built into our product. Our recent SOC 2 compliance confirms it.

By JP Grace

Mar 7, 2023

Endear Updates

An Inside Look with Endear: NRF Retail's Big Show 2023

This year Endear joined Teamwork Commerce at NRF to talk all things clienteling and the future of retail.

By Danielle Bissonnette

Endear Updates

Endear's $2M Seed Round Propels Retail CRM Revolution

Explore how Endear, fueled by a $2M series seed round, offers a tailored CRM for modern retail businesses, emphasizing relationship-building and omnichannel strategies.

By Leigh Sevin

Endear Updates

Endear Secures $2M Series Seed: Elevating Consumer CRM in a Post-Pandemic Commerce Landscape

Uncover how Endear's clienteling solution evolved into a powerful consumer CRM, addressing the challenges of online acquisition costs, the demise of third-party cookies, and the complexity of customer data.

By Leigh & Jinesh

Shopify Plus App Certification

Endear Updates

Endear is Shopify Plus's First Clienteling App - Find Out Why

Endear became Shopify Plus's first-ever certified clienteling app. Here's why we care and why you should too.

By Leigh Sevin

Endear customer service rep at computer

Endear Updates

Don't be Fooled: Live Chat isn't Sales

Live Chats are an important part of any e-commerce experience, but don't mistake what they do for sales.

By Leigh Sevin