Endear vs. Tulip
Endear is an AI-powered clienteling platform built for growing retail brands to scale personal outreach across their entire customer base, not just their top VIPs. Tulip is a clienteling and POS platform for enterprise and luxury brands.
Endear vs. Tulip Summary
Endear and Tulip are both clienteling platforms built to help retail teams build stronger customer relationships and drive more revenue. The core difference is who they were built for. Tulip is designed for large, enterprise retail brands with custom retail infrastructure and the organizational complexity to match. Endear is built for growing retail brands with less than 500 locations that want powerful, AI-driven clienteling across their entire customer base, not just their top VIPs.
Endear |
Tulip | |
|---|---|---|
What It Is | Retail CRM and AI-powered clienteling platform | Enterprise clienteling, POS, and customer engagement platform |
Best For | Omnichannel retail brands looking to scale personalized outreach across their entire customer base | Enterprise luxury retailers seeking a combined clienteling and POS platform |
Notable Customers | Reformation, gorjana, GANNI, Psycho Bunny, Anine Bing, FRAME | Saks Fifth Avenue, Versace, COACH, David Yurman, Jimmy Choo |
Core AI Features | Automatic queue of high-value outreach opportunities, on-brand message drafts, AI notetaker to capture IRL details to enrich customer profile | AI message writing suggestions, instant customer profile summaries |
Integrations | 30+ one-click integrations across ecommerce, POS, marketing, ERP, and customer support | Primarily custom integrations requiring engineering setup |
Pricing | Transparent pricing starting at $350/mo | Custom enterprise pricing requiring contract |
Endear & Tulip Feature Comparison
CRM
Endear gives every associate a unified view of each customer: full purchase history, messaging history, marketing activity, loyalty data, notes, segments, and preferences. A powerful segment builder lets teams build precise audience lists based on engagement, purchases, and behavior across channels.
Tulip offers a similar 360-degree customer profile inside the platform. It shows notes and purchases within Tulip, but it does not integrate with your marketing or support platforms to show all customer data in one place.
Endear is the #1 retail CRM for brands on Shopify, trusted by over 2,000+ stores worldwide
Going from an average of about 15% of our total business coming through [our previous] clienteling software to now around 30% in a year is a huge success, and that speaks to the ease of use of... Endear.
Luxury retail brand on Shopify that switched from Tulip to Endear in 2023
Why choose Endear over Tulip?
1. Send smarter outreach with the most powerful retail AI on the market
Endear's AI doesn't just summarize your data, it guides you on what to do with it. From capturing and organizing in-store visit notes, to surfacing high-value follow-up opportunities and drafting on-brand messages, Endear AI is built into every step of the customer outreach workflow.
Tulip’s AI focuses on summarizing customer profiles and drafting messages when prompted. It still requires associates to pick someone to reach out to, decide what kind of message they want to send, and prompt AI to draft it.
2. See your full customer, not just what's in your CRM
Endear brings your entire customer picture into one place, combining purchase history, marketing activity, in-store notes, appointments, and outreach, all in one place. Endear's AI takes unstructured notes and updates customer profiles with key preferences, interests, and personal notes. Associates walk into every conversation with real context, not just a few structured fields.
Tulip's customer profiles are primarily built from data inside the Tulip ecosystem. Marketing activity doesn't show up natively, and most fields require an associate to manually update them.
3. Get powerful clienteling without the headache of an enterprise tool
Endear is easy to implement with 25+ one-click integrations that require no dev support. As the top-rated retail CRM for Shopify brands, it fits naturally into the tools your team already uses, making adoption fast and straightforward for every associate from day one.
Tulip is built for enterprise retailers and approaches implementation accordingly. Most integrations require custom development and engineering setup, typically taking months before stores are live. It's a slow process that often requires upfront fees and long-term contracts to get started.
4. Get top rated support from people who've been there
Buying software is the easy part. Getting a team of store associates to actually use it every day is where most platforms fall short. Every Endear customer with multiple stores gets a dedicated onboarding manager (most with previous retail experience!), store-level training, and ongoing monthly check-ins. The platform is built to be intuitive enough that associates adopt it quickly, and the support is there to make sure they do.
What Set Up Looks Like for Endear and Tulip
Endear's pre-built integrations make it easy to connect your existing tech stack in minutes, with no tech team required and no upfront fees. Tulip's enterprise implementation requires more upfront development and setup to get started.
Setup and integrations |
Endear |
Tulip |
|---|---|---|
14-day free trial | ✓ | X |
Straightforward, transparent pricing | Complex pricing requiring annual contract | |
No sign on fees | ✓ | X |
No commitment pilot | ✓ | X |
Pre-built, one-click integrations | ✓ | X |
Integration setup time | Typically 5 minutes | Typically 4-6 weeks |
Shopify Plus partner | ✓ | X |
Mobile app for iOS and Android | ✓ | Only available for iOS |
Endear has been a huge upgrade to our clienteling and customer outreach process at our store locations. The platform is so easy to use and makes customer outreach seamless, especially with the integrations and seeing everything in one place.
Jess D.
Store Operations Manager @ Clare V.
The great thing about Endear is the ROI. I reached out to a few others when I was looking at different [clienteling] platforms, and most of them didn’t offer much value for the really high cost. “We start contracts at $200,000 a year,” they said. Just crazy numbers. We get everything and more from Endear and for a great price.
Samuel J.
Director of Stores, North America @ Eleventy
Endear has allowed us to scale our business with an extremely user friendly UX. With a powerful focus on segmentation and analytics it has allowed us to increase our omni channel conversion. We selected Endear because of it's nimble integration with our tech stack that has allowed us to think outside the box and quickly connect and place specific initiatives in action yielding high ROI.
Geronimo C.
Chief Client Officer @ Rebag
Which platform should you choose?
Choose Endear if you are a growing retail brand looking to scale personalized outreach across your entire customer base without the cost or complexity of an enterprise platform. Endear is built for brands that want best-in-class AI, seamless integrations with tools like Shopify and Klaviyo, and a support team focused on fast adoption and real results from day one.
Choose Tulip if you are a large enterprise or luxury retailer with hundreds of locations, a dedicated IT team, and the resources to support a custom implementation. It is a strong fit for brands that need a combined clienteling and POS solution and operate with complex organizational requirements.
Get started with Endear's custom pilot program
Endear offers a personalized pilot program with dedicated support. Get a custom implementation plan, team training, and proven results before scaling across your stores.
Endear vs Tulip FAQs
What is the difference between Endear and Tulip?
Both platforms help retail associates build customer relationships and drive revenue through personalized outreach. The core difference is who they were built for. Tulip is designed for enterprise and luxury retailers and combines clienteling with a mobile POS, making it a strong fit for large global brands with the resources and IT support to match. Endear is built for growing retail brands that want powerful AI-driven clienteling across their entire customer base, up and running fast, without the complexity or cost of an enterprise tool.
Are Tulip and Salesfloor the same company, and what does that mean for users?
As of March 2026, yes. Tulip and Salesfloor announced a merger to form a combined company operating under the Tulip brand.
For brands currently using either platform, the practical implications of the merger are still unfolding. Combining two platforms built on different architectures takes time, and it is not yet clear how fully integrated the product experience will be in the near term. Brands that want a stable, fully unified clienteling platform today without waiting on a merger roadmap may find Endear a more straightforward path forward.
Is Endear a good alternative to Tulip?
Yes, Endear is a strong alternative to Tulip. Brands that switch to Endear consistently highlight three things: how intuitive the platform is for store associates to pick up quickly, the quality of support they receive throughout onboarding, and the smart AI and automation features that take the guesswork out of clienteling.
For brands that want the same high-touch clienteling without the overhead of an enterprise platform, Endear is worth a look.
How do I switch from Tulip to Endear?
Switching to Endear is seamless thanks to our one-click integrations. Your historical customer data will automatically pull into the platform, allowing your store teams to pick up right where they left off. Our dedicated team provides personalized support throughout the transition to ensure a smooth migration.
You can book a meeting with our team to get started, or try our 14-day free trial on your own time.
Is Endear cheaper than Tulip?
While Tulip's complex pricing structure makes direct comparisons difficult, Endear consistently delivers exceptional value for our clients. On average, our customers see an ROI of 136x their subscription cost, making Endear a smart investment for retail brands focused on growing sales through clienteling.
Do Endear and Tulip meet security and privacy standards?
Yes, both platforms do. Endear is SOC 2 Type II certified and compliant with GDPR and CCPA, with a comprehensive security program available at security.endearhq.com. Tulip is also SOC 2 Type II certified and compliant with GDPR, CCPA, PCI, CASL, and PIPL. Both platforms meet enterprise-grade security standards.
Who is Endear for?
Endear works best for small and medium sized retail brands in fashion, beauty, jewelry, home goods, and more. Whether you're opening you're 5th store or 205th, Endear equips retail teams with the tools need to drive foot traffic, build relationships, and encourage repeat purchases.
You can check out some of our current customers here!
Does Endear integrate with our existing retail tech?
Yes! Endear has pre-built, one-click integrations with some of the most popular retail systems on the market across point-of-sale, customer support, and loyalty. Our library of prebuilt integrations ensure a streamlined workflow for your team to access real-time and historic data for the most accurate and personalized customer interactions and up-to-date product information. You can check out all our free integrations here.
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Clienteling