During your trial, we’ll automatically import all customers who were created in the last 90 days and their order history. Any customers that order during your trial will also get added to Endear, but your full customer and order history will not be available until you start your subscription. You can also manually add customers one at a time directly into Endear or bulk import them through CSV.

Absolutely! We have plenty of customers who use Endear exclusively to cater to their online audience, and we are eager to help more brands do the same. So if you're an online-only company, feel free to reach out to us at support@endearhq.com so we can learn from each other.

Endear is at its best when it has access to all your customers, order history, and product info. We typically import all this data in real time through an integration with your POS and/or e-commerce platform. Keep in mind that Endear will never contact your customers directly, we do not place any code on your website, and we do not sell your data to anyone. Learn more about data management in our Access Agreement.

Endear offers a 1-click integration with Shopify. When you sign up through Shopify, we'll automatically start importing your customers, order history, and products. Imports typically take between 24-48 hours. We also integrate with Magento, Teamwork Retail, and Heartland POS (formerly Springboard Retail) out of the box - there are no up-front costs or additional monthly charges for these integrations. Custom integrations are also available depending on which plan you choose.

Our slider can help you pick! Our slider suggests a plan based on how many teams you expect to have on Endear, so simply drag the slider to get started. However, you're free to pick any plan you'd like! Once you review the features that come with each plan, you may find you have unique needs that require a different plan from what your size would suggest. If you're not sure which plan is right for you, just reach out to us at support@endearhq.com.

Yes, you can always change your plan later. You can upgrade if you feel you're missing critical features or your team is growing faster than you anticipated. Similarly, you can also downgrade if needed.

We'd be happy to put together an annual contract for you! Reach out to us at sales@endearhq.com to learn about discounts and promotions that accompany an annual plan.

Your Endear account includes a block of free emails & texts to match your size. However, If you go over the messages included in your plan, you can always buy more. Additional emails can be purchased at a starting rate of $.03 per email in increments of 1,000 and text messages can be purchased at a starting rate of $.07 per text message in increments of 250. Note: these starting rates decrease the higher the plan you are on.

Each plan offers a certain number of free customers that you can store in your CRM. If you have more customers than your plan supports, you can either upgrade to the next tier or pay a monthly overage of $50 for each additional 100,000 customers each month.

Shopify merchants can pay directly through their Shopify account or via credit card. If you are not on Shopify, you can pay via credit card. A credit card is not required to start your trial but you can update your billing method or info at any time once you've started your subscription.