Endear release notes
Endear release notes
endearhq.com

Introducing Automated Campaigns

 

New

  

Scale your outreach without compromising on personalization

After soliciting feedback from clients like you, we learned brands need an easy way to automate personalized 1:1 messages. Today we're excited to launch Automated Campaigns, as a way for your sales teams to focus on selling without being bogged down by manually sending messages.

Try scaling your conversations with Automated Campaigns by getting started below.

Get Started


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Automatic smart merging of customers

 

New

  

Endear will now automatically find & merge duplicate customer profiles using a number of smart merging strategies

In addition to our existing strategy of merging customers by email address, Endear will also merge customers based on their name & phone number.

View all your support tickets in Endear

 

Beta

  

Starting today you can connect your support platforms to Endear

Endear's support integrations allow you to:

  1. View your all open & closed tickets for a customer
  2. Search and filter all of your support tickets
  3. Deep-link back into your support platform

To start, we're launching with Gorgias & Zendesk. We plan to launch support for Gladly & Intercom in the coming weeks.

Get started & learn more


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Introducing Shoppable Stories

 

Beta

  

Your customers can now browse, add to cart, and checkout directly from your stories with Endear Checkout.

Harness the power of your own data by sending stories directly to your customers. Enhance your messages with curated, shoppable product recommendations that are irresistible to your customers. To get a taste of the experience, watch a demo.

Get started & learn more


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Improved asset management

 

Improvement

  

We've improved the way you manage your creative assets

We've not only changed the way creative assets are displayed, but how you manage them as well.

Here's what has changed.

  • Upload multiple files
  • Edit multiple assets at the same time
  • Add links to your assets.
  • Tag assets to help with organization
  • New ways to filter your assets
  • Upload an asset directly into a stories
  • Edit assets after they've been added

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Supercharged segmentation & filtering

 

Improvement

  

Build better customer experiences with our new segmentation filters

We've launched a major update to our customer CRM. The latest improvements include:

  • The ability to filter by birthday & other custom recurring dates
  • The ability to filter by distance from a location
  • The ability to group filters with AND & OR

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