Now, making sense of your customer engagement, store, and sales performance is easier than ever.

This upgrade marks a big step forward in how retail teams can measure the impact of their messaging, campaigns, and clienteling efforts — all from within the Endear platform.

• Deeper Conversation & Messaging Metrics. Track message volume, open rates, clicks, replies, and more across SMS, email, and SalesChat.
• Advanced Filtering for Smarter Insights. Slice and dice your data by campaign, associate, team, conversion window, and message type to uncover what’s truly driving revenue.
• Expanded Opt-Out Tracking. Monitor subscriber opt-outs across campaigns, messages, and conversations to keep your engagement clean and compliant. Your customers will be happier, too.
• More Accurate Conversion Attribution. See which messages, campaigns, or templates are directly contributing to purchases so you can double (or triple) down on what works.
• A Modern, Streamlined Reporting Experience. Our legacy reporting tools are being phased out and replaced by a faster, more intuitive dashboard designed to scale with your brand's growing needs.

With Business Insights now generally available, you can finally connect customer engagement data to revenue outcomes in a way that’s both clear and actionable. No more guesswork — just smarter, data-backed decisions that help you sell more efficiently and better serve your customers.