Endear vs Tulip
Endear is a retail CRM for SMBs that makes it easy to clientele at scale. Less manual effort, more sales for your store.
About Each Platform
Endear
A retail CRM for store teams to build stronger customer relationships. Endear combines automation and human touch to make clienteling possible at large scale.
Tulip
A clienteling platform for store teams to manage their client books. It requires everything to be done by hand, making it hard to keep up with more than a few customers at once.
Going from an average of about 15% of our total business coming through [our previous] clienteling software to now around 30% in a year is a huge success, and that speaks to the ease of use of... Endear.
Luxury retail brand that switched from Tulip to Endear in 2023
Why Choose Endear Over Tulip?
Start driving sales in minutes, not months
With our library of one-click integrations and transparent pricing, Endear gets you from signup to sending messages faster than any other clienteling platform.
Scale personal relationships with every customer
Reach every customer at the perfect moment with advanced segmentation and automated campaigns. Send messages that feel 1-to-1 without making your team go 1-by-1.
Empower your team with tools they'll want to use
Our AI suite helps store teams remember every customer detail, follow up faster, and draft the perfect messages. Your team spends less time on admin and more time selling.
Compare Endear and Tulip's Core Features
Endear isn't just a digital client book, it's a complete CRM platform built for retail sales teams. This means you get advanced segmentation to target the right customers, unified communication across different channels, and business insights that show exactly what's working. See the difference a true retail CRM makes.
Core Features |
Endear |
Tulip |
|---|---|---|
Clienteling Platform | ✓ | ✓ |
CRM Platform | ✓ | X |
Unified Customer Profiles | ✓ | ✓ |
SMS and Email Messaging | ✓ | ✓ |
Native WhatsApp Messaging Integration | ✓ | X |
Unified Inbox Across Channels | ✓ | X |
Appointment Scheduling | ✓ | ✓ |
Live chat | ✓ | ✓ |
Automated campaigns | ✓ | ✓ |
Advanced Audience Segmentation & List Building | ✓ | X |
POS Features | X | ✓ |
Customizable Reporting and Business Insights | ✓ | X |
Compare Set Up and Integrations
Your time is better spent selling, not setting up software. Endear's pre-built integrations connect to your existing tech stack in minutes, with no tech team required and no upfront fees.
Setup and Integrations |
Endear |
Tulip |
|---|---|---|
14-day free trial | ✓ | X |
Straightforward, transparent pricing | $300 per month for the most popular plan | Complex pricing requiring annual contract |
No sign on fees | ✓ | X |
No commitment pilot | ✓ | X |
Realtime data syncing | ✓ | X |
Pre-built, one-click integrations | ✓ | X |
Integration setup time | Typically 5 minutes | Typically 4-6 weeks |
Shopify Plus Partner | ✓ | X |
Mobile App for iOS and Android | ✓ | Only available for iOS |
Compare AI Features
The right AI tools help your team sell smarter, not replace them. Endear's AI features handle the tedious tasks like remembering customer details and setting up reminders, so your team can focus on what they do best: building stronger relationships.
AI Features |
Endear |
Tulip |
|---|---|---|
AI Message Crafting | ✓ | ✓ |
AI Customer Summaries | ✓ | ✓ |
AI Language Translation | ✓ | X |
AI Tone & Grammar Help | ✓ | X |
AI Notetaker | ✓ | X |
AI Voice-to-Text & Photo Processing | ✓ | X |
Human-in-the-loop | ✓ | ✓ |
Endear has been a huge upgrade to our clienteling and customer outreach process at our store locations. The platform is so easy to use and makes customer outreach seamless, especially with the integrations and seeing everything in one place.
Jess D.
Store Operations Manager @ Clare V.
The great thing about Endear is the ROI. I reached out to a few others when I was looking at different [clienteling] platforms, and most of them didn’t offer much value for the really high cost. “We start contracts at $200,000 a year,” they said. Just crazy numbers. We get everything and more from Endear and for a great price.
Samuel J.
Director of Stores, North America @ Eleventy
Endear has allowed us to scale our business with an extremely user friendly UX. With a powerful focus on segmentation and analytics it has allowed us to increase our omni channel conversion. We selected Endear because of it's nimble integration with our tech stack that has allowed us to think outside the box and quickly connect and place specific initiatives in action yielding high ROI.
Geronimo C.
Chief Client Officer @ Rebag
What makes Endear different?
Pre-Built Library of Integrations
Endear's pre-built integrations sync with Shopify, Square, Klaviyo, and dozens of other platforms instantly. No technical setup or wait time required. Endear integrates seamlessly with your existing stack so your stores, HQ, and customer data stay in sync.
Get started with a custom pilot program
Unlike other platforms, Endear offers a personalized pilot program with dedicated support. Get a custom implementation plan, team training, and proven results before scaling across your stores.
Endear vs Tulip FAQs
What is the difference between Endear and Tulip?
What is the difference between Endear and Tulip?
The biggest difference between Endear and Tulip is scale. While Tulip provides basic clienteling tools, almost everything must be done manually by store teams. Endear helps you automate campaigns and segment your audience, making it easier for store teams to manage more customer relationships. You also get faster setup with pre-built integrations and flexible pricing options, unlike Tulip's complex enterprise implementation.
How do I switch from Tulip to Endear?
How do I switch from Tulip to Endear?
Switching to Endear is seamless thanks to our one-click integrations. Your historical customer data will automatically pull into the platform, allowing your store teams to pick up right where they left off. Our dedicated team provides personalized support throughout the transition to ensure a smooth migration.
You can book a meeting with our team to get started, or try our 14-day free trial on your own time.
Is Endear cheaper than Tulip?
Is Endear cheaper than Tulip?
While Tulip's complex pricing structure makes direct comparisons difficult, Endear consistently delivers exceptional value for our clients. On average, our customers see an ROI of 136x their subscription cost, making Endear a smart investment for retail brands focused on growing sales through clienteling.
Who is Endear for?
Who is Endear for?
Endear works best for small and medium sized retail brands in fashion, beauty, jewelry, home goods, and more. Whether you're opening you're 5th store or 105th, Endear equips retail teams with the tools need to drive foot traffic, build relationships, and encourage repeat purchases.
You can check out some of our current customers here!
What is the difference between a clienteling platform and a CRM?
What is the difference between a clienteling platform and a CRM?
A clienteling platform is essentially a digital client book for store teams to manage customer outreach. Endear takes this further by being the first platform to combine clienteling with customer relationship management (CRM) capabilities, adding powerful features like segmentation, automation, and deeper insights that traditional clienteling platforms don't offer.
Does Endear integrate with our existing retail tech?
Does Endear integrate with our existing retail tech?
Yes! Endear has pre-built, one-click integrations with some of the most popular retail systems on the market across point-of-sale, customer support, and loyalty. Our library of prebuilt integrations ensure a streamlined workflow for your team to access real-time and historic data for the most accurate and personalized customer interactions and up-to-date product information. You can check out all our free integrations here.
Retail CRM
Endear vs. Tulip: The Battle of the Retail CRMs
Discover the advantages of Endear over Tulip in our detailed comparison. Learn about features that enhance efficiency and customer satisfaction for retail brands.
Success Stories
How GANNI Increases Average Order Value by 28% with Endear
Discover how GANNI, the Scandi-cool fashion brand, increased its Average Order Value by 28% with Endear's CRM tool. Read insights from Sophia Wood, Global Retail Excellence Manager at GANNI, on their success and strategies for customer engagement and outreach.
