• (Even More) Personalized, High-Touch Experiences. Offering curated, one-on-one appointments like styling sessions or tailoring makes every customer feel like a VIP, and increases both conversion rates and AOV in the process.
• Increased In-Store Foot Traffic. By letting customers easily book appointments from your website, you can quickly and easily turn anonymous online browsers into real, in-store customer visits - while collecting key data about them in the process.
• Optimized Staffing & Efficiency. In addition to all the great customer-facing benefits, Appointments also enables store efficiency. With Appointments booked, teams can plan ahead for high-value customers, increasing or decreasing staff where necessary to reduce wait times and improve the overall in-store experience.
• Fully Integrated with Endear CRM. Before the appointment, your sales team can prep with access to full customer profiles, notes, and purchase history before the appointment. Afterwards, notes can be added back to the customer profile, and follow ups can be sent automatically, or curated with personalized messaging or product recs.
• Flexible Setup for Any Store Environment. Whether your stores have shared calendars, want to book by service instead of staff, or have no formal system at all, Endear offers customizable scheduling that fits your team's needs.
• Tracked Revenue from Every Appointment. Best of all, Endear's Appointments gives you clear insights into which appointment types, stores, or associates drive the most sales with analytics tied directly to engagement and transactions.

• Intelligent Conversation Routing. Automatically connect online shoppers with the right (or local) sales team, so they get timely, relevant help while they’re shopping.
• Product Recommendations in Chat. Your team can send curated products and links directly within the chat window, turning advice into action in real time. This also allows for easy upselling and cross-selling before the customer closes out the transaction.
• Unified Messaging Inbox. Because SalesChat lives inside your Endear Inbox (alongside SMS and email conversations), your team can manage all communication in one place. And if the conversation goes from SalesChat to text and back again, you'll always have the context you need.
• Seamless Staff Collaboration. The customer writing in wants to come in-store instead? Easily transfer chats between team members or locations, ensuring customers get the best service every time.
• Conversion Tracking & Analytics. Just like every other messaging channel in Endear, every SalesChat message is tracked so you can see which conversations result in sales with detailed, attribution-ready reporting.
• Full Access to Customer Profiles. Access to full purchase history, preferences, and message history is always at your fingertips, so so every response is tailored and informed.

• Access new WhatsApp features early. Test and try the latest tools before they’re released to the wider Endear customer base.
• Collaborate directly with our product team. Help us build a WhatsApp integration that works for real-world retail workflows.
• Participate in regular feedback sessions. We genuinely want your input: what works, what’s missing, and what could be even better.
• Receive priority bug fixes and support. Enjoy a smoother, VIP experience with faster resolutions for any of your WhatsApp-related issues.
• Be recognized as a Design Partner. Get featured as a leader in our community of retail innovators.

We're looking for global retail brands, beauty counters, luxury retailers, or omnichannel teams looking to meet customers where they are — on their phones, in real time, and on their terms.

• AI-Powered Field Mapping. Automatically match your CSV columns to Endear’s CRM fields with intelligent mapping suggestions that save you time and reduce errors.
• Real-time Validation. Catch formatting or missing data issues before your import is complete, so you can confidently upload clean, usable records.
• In-Line Editing. Need to fix something on the fly? Make corrections right inside the importer — no need to re-upload your file or start from scratch.
• Flexible Format Support. Upload a variety of file types with automatic encoding detection and formatting flexibility built-in.
• Built for Collaboration. Share your import workflows with team members so multiple stakeholders can review, edit, and approve before going live.
• Enterprise-Grade Security. All imports are encrypted during transfer to keep your customer data safe and compliant.

• Capture Customer Info On the Spot. Collect shopper details while you're with them in the moment, whether you're at a fragrance counter or a mobile kiosk.
• Log Purchases with Ease. Use our built-in barcode scanner to instantly record transactions, or enter purchases manually for accurate customer histories.
• Book Appointments at the Counter. Schedule personalized service appointments, like beauty consultations or fittings, right from the kiosk or pop-up floor.
• Keep In Touch with SMS & Email. Stay in touch before and after the visit via SMS and email. Powered by your Endear CRM data, every follow-up will feel as personal as the visit itself.

• Deeper Conversation & Messaging Metrics. Track message volume, open rates, clicks, replies, and more across SMS, email, and SalesChat.
• Advanced Filtering for Smarter Insights. Slice and dice your data by campaign, associate, team, conversion window, and message type to uncover what’s truly driving revenue.
• Expanded Opt-Out Tracking. Monitor subscriber opt-outs across campaigns, messages, and conversations to keep your engagement clean and compliant. Your customers will be happier, too.
• More Accurate Conversion Attribution. See which messages, campaigns, or templates are directly contributing to purchases so you can double (or triple) down on what works.
• A Modern, Streamlined Reporting Experience. Our legacy reporting tools are being phased out and replaced by a faster, more intuitive dashboard designed to scale with your brand's growing needs.