Retail Strategy
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Retail Strategy
Winning the Retail Holiday Season Part One: The Director of Retail
Discover strategies Retail Directors need to win the holiday season. Boost sales, empower associates, delight customers, and track ROI with ease.
By Robert Woo
Retail Strategy
How to Measure Retail Store Performance In An Omnichannel World
Struggling to measure retail store performance? Learn to accurately track omnichannel sales, attribute value & evaluate associate KPIs.
By Kara Zawacki
Retail Strategy
How to Keep Customer Engagement High for Years (and Years!)
Discover proven strategies to maintain customer engagement and loyalty for the long term.
By Robert Woo
Retail Strategy
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
Retail Strategy
New Rules for WhatsApp Messaging in 2025: What Retailers Need to Know
Meta now allows brands to send proactive messages on WhatsApp, but only with pre-approved templates. Learn what’s changed, how to stay compliant, and how Endear makes it easy.
By Kara Zawacki
Retail Strategy
Is WhatsApp GDPR Compliant for UK Retailers? Why It's Time to Switch to WhatsApp for Business
Your store teams love WhatsApp; GDPR does not. If you're still using personal WhatsApp for store outreach, discover why UK retailers need WhatsApp for Business to stay GDPR compliant, scale customer messaging, and protect their brand.
By Kara Zawacki
Retail Strategy
The Complete SMS Marketing Guide for Retailers in 2025
Maximize ROI with SMS Marketing in 2025. Learn compliant, high-converting retail SMS strategies that help retailers boost sales and customer engagement fast.
By Kara Zawacki
Retail Strategy
Omnichannel Clienteling: Connecting Online and In-Store Experiences
Bridge the gap between online and in-store. Learn how omnichannel clienteling creates seamless customer journeys, empowers associates and drives retail results.
By Kara Zawacki
Retail Strategy
Luxury Retail is Coming To Amazon. Here's How Your Brand Can Compete.
Discover 4 proven strategies luxury brands can leverage that Amazon simply can't match.
By Robert Woo
Retail Strategy
7 Proven Strategies to Boost Retail Foot Traffic Through Personalized Marketing
Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores
By Kara Zawacki
Retail Strategy
How to Identify VIPs and Provide a Truly Exclusive Experience
Learn proven strategies to identify your VIPs and create the personalized experiences that keep them coming back again and again.
By Robert Woo
Retail Strategy
WhatsApp for Retail Clienteling? You Bet.
Despite its enormous user base, WhatsApp still remains underutilized in retail clienteling. Learn why it's perfect for global clienteling and how to leverage it effectively.
By Robert Woo
Retail Strategy
How to Identify and Engage Your VIP Retail Customers
Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.
By Kara Zawacki
Retail Strategy
Protecting Retail Profits During the 2025 Tariff Crisis
Discover strategies for protecting retail profits during the 2025 tariff crisis. Learn 5 proven strategies to maintain your margins and profits today.
By Kara Zawacki
Retail Strategy
Tariffs in 2025: How Retail Brands Can Navigate Uncertainty
As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.
By Robert Woo
Retail Strategy
The Very Brief Guide to Appointments in Retail
Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.
By Philip Marshall
Retail Strategy
How to Get Local Online Shoppers to Visit In-Store for the First Time
Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?
By Robert Woo
Retail Strategy
The Critical Second Purchase: Why It Matters More Than the First for Modern Retailers
Discover proven strategies to transform first-time buyers into devoted customers. Learn how personalized outreach and meaningful connections can boost retention rates by up to 35%.
By Kara Zawacki
Retail Strategy
How to Get First-Time Shoppers to Shop a Second Time
Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.
By Robert Woo
Retail Strategy
TikTok Ban 2025? The Case for "1st Party" Clienteling
How retail brands can fill the void that will be left after the TikTok ban
By Robert Woo
Retail Strategy
How Brick-and-Mortar Stores Can Win Big on Cyber Monday
Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.
By Robert Woo
Retail Strategy
Want to Turn Nearby Online Shoppers into In-Store Shoppers? Here's How.
Learn how to engage local customers, increase foot traffic, and boost your AOV.
By Robert Woo
Retail Strategy
Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)
Discover how to create a holiday shopping experience that keeps your customers coming back.
By Robert Woo
Retail Strategy
How to Create Personalized Gift Guides that Boost Holiday Sales
Discover five strategies to create personalized gift guides that will stand out from the crowd, engage your customers, and boost holiday sales.
By Philip Marshall