All Articles
All articles from the Endear Blog
Best Practices
How (and how much) should you pay your retail team?
With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.
By Leigh Sevin
From The Founders
Endear's Unique Approach to Omnichannel Sales Attribution
Endear offers its customers a unique, modern approach to retail sales attribution. Learn about the problems with the industry's current methods and our unique way of solving them.
By Jinesh Shah
Best Practices
5 Ways to Win "Returns Season"
Turn customer returns into a positive for both your online and in-store business this holiday season.
By Leigh Sevin
Modern Retail
What Is Phygital Retail and Why It Matters [+ 3 Examples]
Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.
By Dorea Novaez
Modern Retail
The ABC's of DTC (in Order of Relevance)
Every acronym you've ever encountered related to retail & the rise of DTC
By Leigh Sevin
Best Practices
How These 5 Brands are Booking More Appointments and Growing Their ROI
Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.
By Leigh Sevin
Modern Retail
What is a Lookbook? A Definition for Retail
Engage and convert your retail customers with customized and clickable content.
By Dorea Novaez
Best Practices
Retail CRM: Why Your Retail Business Needs Customer Relationship Management
Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team.
By Leigh Sevin
Modern Retail
The Rise of the Omnichannel Associate and Why You Should Hire One (or More)
A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.
By Leigh Sevin
Modern Retail
The Retailer's Guide to Winning Back Lost Customers
Key points and areas to focus on for re-engaging lapsed customers.
By Dorea Novaez
Modern Retail
What is Customerization? Definition and 5 Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
By Leigh Sevin
Best Practices
6 Sales Promotions Examples in Retail to Generate More Revenue
While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.
By Leigh Sevin
Modern Retail
BOPIS in retail and how to effectively offer it
Learn why BOPIS is an important offering in today's modern shopping experience.
By Leigh Sevin
Best Practices
5 customer relationship management examples you can use right now
We’ve collected inspiring customer relationship management examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.
By Leigh Sevin
Best Practices
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
By Leigh Sevin
Modern Retail
Everything You Need to Know About Remote Selling in Retail
Engage your customers and sell more, whether they’re in your store or not.
By Dorea Novaez
Case Studies
How Luxury Retailer Kirna Zabete Conquered COVID Through Clienteling
Learn how luxury retailer, Kirna Zabete, overcame the challenges of COVID-19 by focusing on an omnichannel clienteling strategy.
By Leigh Sevin
Best Practices
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
By Leigh Sevin
Modern Retail
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
Best Practices
Your Guide to Retail Customer Experience and How to Improve Your Strategy
Cut through the noise and drive meaningful engagement with your target customers.
By Dorea Novaez
Case Studies
Revolutionizing Retail: How ettitude Transformed Pop-Up Success with Endear
Dive into the success story of sustainable brand, ettitude, and their LA pop-up. Discover the role of Endear in seamless customer engagement, tailored promotions, and a remarkable 300% sales boost.
By Leigh Sevin
Best Practices
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
By Leigh Sevin
Best Practices
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
By Dorea Novaez
Best Practices
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin