We don’t rest on our laurels. Neither does retail.

Despite commerce being literally as old as civilization itself, innovation never stops when it comes to retail trends, methods, tactics, and technology. In fact, the pace of innovation only seems to be speeding up in the internet age, especially today with the rise of machine learning, large language models, and artificial intelligence.

But AI for AI’s sake won’t get retail brands anywhere. Personalization is still the true key to effective clienteling, and today’s customers are becoming more discerning when a brand’s efforts seem too artificial and not human enough. The best AI in software is when it is used to enhance the human element; giving new tools to make sales associates more productive, less error-prone, and much more efficient.

Empowering retailers to improve their clienteling is Endear’s North Star. We firmly believe that clienteling is crucial to maintaining personalized, meaningful relationships with customers. And today, Endear is proud to announce its powerful new suite of AI-driven features, designed specifically to elevate the retail customer experience while empowering sales teams to engage more efficiently and effectively.

Here are all the features we have in store for our users.

With customer interactions spread across various channels and spanning weeks or even months, sales associates often find themselves scrolling endlessly through messages to catch up. Endear's Conversation Recaps revolutionize this process by automatically summarizing past interactions using AI. This allows associates to quickly dive back into conversations, fully informed and ready to deliver tailored customer experiences.

Imagine a loyal customer returns after months. Previously, your associate might spend valuable time reviewing their chat history. Multiply that by the number of clients in their black book and this task can quickly become overwhelming. Now, thanks to AI-generated conversation summaries, your associate can effortlessly recall that customer's preferences and recent purchases, swiftly moving the conversation forward and fostering deeper relationships.

Speed is essential, but retail is built on personal connections. Endear’s Suggested Replies blend speed and personalization seamlessly. While AI recommends concise, appropriate responses based on prior interactions, your team maintains complete control. Suggested replies provide an excellent foundation, which associates can quickly edit and personalize before hitting send.

For instance, say a customer inquires about your newest collection. Endear’s AI suggests a reply that includes sharing recommended pieces and inviting them to book an in-store styling appointment. Your associate fine-tunes the message, adding a personal note, ensuring the customer feels individually valued without sacrificing response speed.

Sometimes, unique situations call for a more customized message. With Custom Prompting, associates input a brief description or key points, and Endear’s AI crafts a polished message tailored exactly to the needs of that specific interaction.

For example, during a seasonal sale, your associate can quickly prompt the AI to draft a personalized invitation highlighting specific products and promotions based on individual customer preferences. This allows each outreach to feel genuinely personal and relevant, significantly boosting engagement.

Even the most attentive associates occasionally miss typos or inconsistencies in tone. Endear’s Tone & Grammar Help feature ensures every message sent is grammatically correct, stylistically consistent, and perfectly aligned with your brand’s professional standards.

When an associate drafts a quick response to a high-value customer, AI scans for any tone issues or grammatical errors, suggesting immediate corrections. This ensures every interaction maintains a high-quality standard, reflecting positively on your brand.

Busy retail environments require associates to multitask. Endear’s Voice-to-Text Notes enable team members to verbally dictate important customer interactions, which AI transcribes and summarizes automatically, updating the customer profile seamlessly.

For instance, after a detailed in-store styling session, the associate verbally records key preferences and buying behavior. The AI swiftly converts this information into text, updating the profile instantly. This ensures critical customer data is never lost, always accurate, and readily accessible for future interactions.

Manual data entry is tedious, error-prone, and inefficient. With Endear’s Photo & Handwritten Note Processing, associates simply snap a photo of handwritten forms or notes, and the AI extracts vital customer information automatically.

Imagine capturing customer feedback on handwritten comment cards after a special in-store event. With one click, all their information such as names, preferences, feedback, is digitally extracted and accurately stored, saving countless hours of manual entry and minimizing errors.

Understanding customers deeply and accurately is crucial. Endear’s AI aggregates data from multiple sources such as voice notes, text messages, and images, ensuring customer profiles remain detailed, accurate, and current.

When a customer sends a photo showcasing their preferred product styles, the AI identifies these preferences, updating their profile instantly. This comprehensive data empowers your associates with precise insights, enabling them to tailor future interactions and deepen customer connections.

Keeping your availability for Appointments up-to-date is tedious—often leading to scheduling headaches. With Endear’s Time-off Blocker, store associates can quickly and easily input dates to block off calendars and prevent customers from booking.


For example, if a store associate has a trip coming up, they can quickly type in the date range they will be gone, and the AI will automatically update their calendar.

Endear’s AI-powered features are not just technology—they’re essential tools designed to enhance personal relationships between retail brands and their customers. By streamlining tasks, ensuring consistent and professional communication, and enabling detailed customer insights, Endear’s CRM continues to set new standards in clienteling, driving superior customer experiences and boosting brand loyalty.