There aren’t always customers in your store—this is the harsh reality of brick-and-mortar retail. 

In addition to the lull in sales this creates, one of your greatest resources is also left under-utilized—your sales associates. Rather than simply having them straighten the backstock for the fourth time in a week, why not let them remotely market your small business and actively engage customers with virtual selling tools, like Lookbooks? 

Drive sales, incentivize your workforce, and delight your customers with personalized selections. It’s a win all around.

Despite the ease and comfort with which consumers shop online and via mobile apps, there is always something to be said for a personal touch. 

Whether in the form of a virtual, personal shopping experience or a targeted marketing campaign that focuses on your customer’s past purchases, Lookbooks open the door for many possibilities when it comes to relationship-based selling (like clienteling).

Customized content will catch your customers’ attention, nurture the relationship, and drive customer loyalty.

When you utilize Lookbook tools through a platform like Endear, you are also capturing valuable customer data about what messaging and product suggestions gain the most traction with your shoppers thanks to how the app tracks opens, clicks, and sales.

With this software solution, you can also reward your top-selling associates in real time and learn from their successes. This strategy allows you to iterate and shape your business processes and retail management strategies, while also helping you to establish stronger best practices for your team about how to interact with customers.

Lastly, this data can help you build up your retail CRM system and customer database—and by investing time into customer relationship management, you’ll ultimately better understand your shoppers.

Finally, let’s talk about the bottom line when it comes to Lookbooks. 

They aren’t just fun to look at—they help you create a new and valuable revenue stream for your retail business. Lookbooks allow you to engage loyal customers in between trips, win back lapsed customers with personalized content, and solidify your standing with new customers, driving up both purchase frequency and spend per transaction.

Show the right customers the right products at the right time is the key, and Lookbooks allow you to deliver this truly personalized out-of-home shopping experience.

When COVID disrupted the entire retail industry, Rhone, a premium athletic wear brand, took action—they launched a virtual concierge program with the help of Endear. Rhone sales associates utilized Lookbooks to facilitate one-to-one personal styling sessions with clients and create shoppable follow-ups. Using customer profiles built in Endear’s retail CRM solution, these associates were better equipped to serve customers remotely.

DTC shoe brand Margaux empowered their sales staff with Endear Lookbooks in order to follow up with clients after an in-store experience, sending them the styles they tried on in an easy-to-shop format or to make further suggestions based on their style and preferences. Margaux associates were then able to contribute to online sales and remarkable customer support.

ettitude, a sustainable lifestyle brand, used Endear Lookbooks as a follow-up tool for tourists and day shoppers at their pop-up. Whether customers didn’t want to carry their purchases with them, or they needed a bit more time to consider, Lookbooks allowed ettitude associates to circle back and remind customers of the products that caught their eye. This significantly contributed to customer retention.

It’s easier than you think to start building engaging, clickable content to wow your customers. For more information about Endear Lookbooks and the remote shopping experience, click here.