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All articles from the Endear Blog

Person walking with shopping bags

Retail CRM

How to Get First-Time Shoppers to Shop a Second Time

Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.

By Robert Woo

Ultimate Guide to Luxury Clienteling

Clienteling

The Ultimate Guide to Luxury Clienteling in 2025

Learn the art of white-glove clienteling to transform every shopper into a lifelong customer.

By Robert Woo

Endear Team at NRF 2025

Retail AI

Reflecting on an Inspiring NRF 25: Thank You from Endear

We just wrapped up an incredible time at NRF in New York City, and it’s safe to say the energy at the Javits Center was off the charts! The momentum around retail technology is more electric than ever, and we were thrilled to be right at the heart of it all. From witnessing the latest AI innovations to seeing how brands are reimagining the in-store experience, one thing is clear: 2025 is going to be an exciting year for retail.

By Robert Woo

Image showcasing a customer being disappointed by the tiktok ban

Clienteling

TikTok Ban 2025? The Case for "1st Party" Clienteling

How retail brands can fill the void that will be left after the TikTok ban

By Robert Woo

Prepare for better clienteling in 2026

Clienteling

How to Prepare for Better Clienteling in 2026

Clienteling is the key to customer loyalty and repeat purchases. With these 5 strategies, you can make 2026 your best clienteling year yet.

By Robert Woo

Win big on cyber monday

Omnichannel Retail

How Brick-and-Mortar Stores Can Win Big on Cyber Monday

Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.

By Robert Woo

Success Stories

How FRAME Tripled Their Clienteling Revenue with Endear

And raised average order value (AOV) by $81 in the process.

By Robert Woo

A crowd of shoppers looking through storefront windows while it snows

Clienteling

Want to Turn Nearby Online Shoppers into In-Store Shoppers? Here's How.

Learn how to engage local customers, increase foot traffic, and boost your AOV.

By Robert Woo

Give Gen Z an Experience to remember

In-Store Experience

Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)

Discover how to create a holiday shopping experience that keeps your customers coming back.

By Robert Woo

A phone surrounded by holiday decor

Clienteling

‘Tis the Season to TikTok Shop: Clienteling Tips for Retailers

Want to reach Gen Z shoppers this holiday season? Discover how to use TikTok to boost engagement, build loyalty, and drive sales.

By Robert Woo

The front of a cozy retail store during the holidays

Clienteling

Holiday Clienteling: How Retailers Can Sleigh the Holiday Season

Unwrap 7 clienteling strategies to boost holiday sales and customer relationships.

By Robert Woo

Create holiday gift guides

Clienteling

How to Create Personalized Gift Guides that Boost Holiday Sales

Discover five strategies to create personalized gift guides that will stand out from the crowd, engage your customers, and boost holiday sales.

By Philip Marshall

A store associate responds to live chats on a tablet device

Retail Strategy

Why Your Store Associates Should Be on Live Chat this Holiday Season

Learn how putting your store associates on live chat can help you manage the holiday rush, keep things personal, and boost sales at the busiest time of year.

By Philip Marshall

Win with Live Chat During BFCM

Omnichannel Retail

Why Live Chat is the Secret Weapon for Holiday Sales in 2025

Discover why sales-focused live chat is the secret to converting holiday browsers into buyers.

By Philip Marshall

Craft campaigns that get replies

Retail Sales & Marketing

5 Steps to Craft Response-Driven Campaigns that Increase Holiday Sales

What does it take to stand out from the noise of holiday marketing and promotions? The answer is response-driven campaigns.

By Philip Marshall

Win back lapsed customers with clienteling

Clienteling

How to Use Retail Clienteling to Lure Back Lapsed Customers

Are you struggling to retain customers? Discover 6 clienteling strategies you can use to turn your lapsed customers into loyal fans.

By Robert Woo

The storefront of a busy clothing retail store

Clienteling

Why Growing Retail Brands Need a Clienteling CRM

Growing fast? Make sure you don’t leave your customer relationships behind. Dive into the key reasons why a clienteling CRM could be your secret weapon for scaling with success and keeping your personal touch with customers.

By Robert Woo

4 Easy Ways to Make Bulk Messages Feel Personal

Retail Sales & Marketing

How to Make Your Message More Personal and Less Generic in Retail

Stop sending bulk messages that get ignored. Here’s how to personalize your outreach to build real customer relationships that drive replies and loyalty.

By Kara Zawacki

3 Ways to Capture More Customer Data In Your Stores

Clienteling

Three Game-Changing Tips to Supercharge In-Store Customer Data Capture

Spoiler Alert: It’s easier than you think to collect the customer data your retail brand needs.

By Kara Zawacki

A crowded collection of social media icons next to people doing online shopping

Clienteling

What is Social Commerce?

Discover how social commerce is impacting retail and learn how to integrate it into your current strategies to boost sales.

By Robert Woo

Two retail stores, one using CRM and one using a clienteling platform like Endear

Clienteling

Clienteling Platform or Traditional CRM? How To Decide What's Best For Your Retail Brand

Ah the age-old debate for modern omnichannel retailers... Explore the unique benefits of clienteling platforms over traditional CRM systems for enhanced retail customer experiences.

By Kara Zawacki

Lightseed integration with Endear

Success Stories

Mastering Omnichannel Success: Unleashing the Power of Endear and Lightspeed

Success hinges on the ability to deliver seamless omnichannel experiences that cater to the preferences of modern consumers. Let's explore how the integration of Endear with Lightspeed (and formerly, Vend) POS is shaping the future of retail, driving growth, and transforming the customer journey.

By Madeleine Anderson

Customers in a retail store with tokens of customer loyalty - hearts, baloons, and letters - floating above

Clienteling

3 Proven Strategies to Enhance Customer Loyalty During Economic Downturns

Learn how getting vulnerable, sending personalized campaigns, and giving the right rewards can strengthen customer loyalty - even when customers are pinching pennies.

By Robert Woo

People walking through a large path in the middle of a retail store

In-Store Experience

Slick Moves: How to Achieve Frictionless Retail

Struggling with abandoned carts and lost sales? Learn how you can reduce friction in your retail store to boost sales and delight customers.

By Robert Woo

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