Scale luxury clienteling without losing that personal touch
Endear helps luxury brands unify customer history, empower store teams, and turn relationships into measurable revenue without losing the white-glove feel.
Trusted by luxury fashion, jewelry, and lifestyle brands around the globe
Starting from nothing, Endear was really a simple-to-use platform, not too complex, not too many services you don't understand... It was very straightforward, and that's what hooked us.
Jakob Lundén, Head of Retail at ETON
Success Stories
How Endear Enables Over 40% of Eleventy’s Total Sales
Discover how Endear helped Eleventy achieve 40% of its total retail sales through enhanced clienteling and customer experience.
Success Stories
How Ippolita Elevates Their Clienteling with Endear
Learn how jewelry brand, IPPOLITA, leverages Endear for superior clienteling, improving customer interactions and sales through effective retail strategy.
Success Stories
How GANNI Increases Average Order Value by 28% with Endear
Discover how GANNI, the Scandi-cool fashion brand, increased its Average Order Value by 28% with Endear's CRM tool.
Keep the relationship going long after the client leaves the boutique
No more printed client lists, outdated spreadsheets, or personal phones standing in for a client book. Now every store knows who to reach out to, why now, and what to say without it ever feeling automated - in 5 minutes or less.
How luxury retail brands utilize Endear
Send personal thank-yous
Follow up after every purchase, appointment, or VIP experience with a note from the associate who holds the relationship.
Identify your VIPs
Filter by spend, frequency, or store to find your top clients so your associates always know who's most likely to engage.
Share curated lookbooks
Send shoppable picks pulled from your live catalog so every product recommendation feels personal, not promotional.
Keep outreach always on-brand
Templates, user permissions, and approval workflows keep every message on-brand and consistent, even across dozens of stores.
Manage appointments end-to-end
Book services and manage the follow-up from private shopping, styling sessions, and trunk shows all in one place.
Insights made actionable
Attribute every sale back to the associate, store, and the outreach that drove it so you can easily scale what works.
Delight clients with lookbook Stories built just for them
Build and share shoppable lookbooks pulled straight from your inventory. Clients can browse, add to cart, and check out directly from a text or email - no store visit required to start the conversation or get credit for the sale.
How Endear powers 40% of Eleventy's total retail sales
Apparel brand, Eleventy, built its name on Italian tailoring and quiet luxury. Its clienteling program used to run on downloaded spreadsheets and a printed list.
"When I came onboard as Retail Director, the 'clienteling system' was basically to download a list of clients from Shopify, print the list out, and check a box when we sent them a note." — Eleventy's U.S. Retail Director, Samuel Johnson
Today, Endear gives every associate a shared, real-time client book, and clienteling now drives 40% of Eleventy's total retail sales.
Watch Endear in Action
“I've grown obsessed with it. It's almost as addicting as Instagram, honestly. I'm able to talk to clients and also make sales off of it.”
- Emily Wriston, Stylist at PatBO Miami
Ready to bring white-glove clienteling to scale?
Get a tour of the platform with your tech stack in mind and see workflows built for luxury retail including VIP outreach, appointment follow-ups, client relationship management, and more.
Frequently Asked Questions
What is luxury clienteling software?
Clienteling software gives luxury store associates a shared record of every client and the tools to act on it, including a unified inbox for texts, emails, and WhatsApp messages, appointment booking, shoppable lookbooks, and insights to measure how its working. It keeps outreach relationship-led instead of promotional, so boutique-level service scales past a single associate's memory or personal phone.
How is Endear different from Klaviyo or Attentive for a luxury brand?
Klaviyo and Attentive send brand-level marketing at scale. Endear enables 1:1 outreach from real associates backed by purchase history, preferences, and personal notes. Most luxury brands run both: marketing automation for the masses, Endear for the relationships.
Can store associates message VIP clients over WhatsApp?
Yes. Associates can message clients over SMS, email, or WhatsApp from one shared profile, so outreach stays personal without living on a personal phone.
How does Endear keep outreach on-brand across every store location?
Centralized templates, permission controls, and approval workflows keep messaging on-brand, elevated, and consistent, while still reading as personal, one-to-one outreach "sent" from the associate.
Does Endear integrate with our tech stack?
Yes. Endear has free, pre-built, and often one-click integrations with the retail systems luxury brands already run on, including Shopify, Klaviyo, and Attentive. Check out all our integrations here.
How does Endear measure store- and associate-driven revenue?
Every message is tied to the associate, message, and store that sent it, so outreach-driven sales (whether they happen online or in-boutique) get traced back to the relationship that drove them.