Endear delivers high-touch clienteling for enterprise store teams with the control, attribution, and system connectivity they need to scale with confidence.
Every message traced back to the sale it drove by store, by associate, and by brand. Attribution you can trust and optimize against.
Start with a focused pilot, prove the workflow in live stores, and expand with the controls, support, and internal buy-in enterprise teams need.
Role-based permissions, approved templates, send controls, and manager oversight help enterprise teams scale outreach without losing brand or store-level control.
Endear fits seamlessly into your existing retail stack, from POS to ERP, to see all your customer data and order history in one platform. Equip store teams to build relationships and personalize outreach without creating another silo.
One enterprise women's apparel brand came to Endear looking for a way to turn their store teams' customer relationships into more repeat traffic, more personalized outreach, and more attributable sales across both in-store and online. They piloted Endear in just ten stores to start, and after dedicated onboarding and associate training, the results quickly rolled in. Every message was traced back to the store, the associate, and the sale it drove, giving their team the pilot data needed to prove ROI to the exec team and justify a full fleet rollout.
Store-by-store outreach is only as strong as your best associate. Endear turns that ad hoc effort into one governed clienteling program. Every associate works from the same approved templates and brand voice, no matter which store, region, or brand they're in. It makes adding a new brand or region a simple configuration change, not a new implementation.
Every message sent reflects the same approved templates and brand voice rules, whether it's sent from a new associate or a brand veteran.
Rolling out to a new store or region is a simple configuration change, not a total re-implementation.
Manage every brand from one console, with reporting and billing centralized or split by brand.
Every Endear customer is protected by a standard set of guardrails and controls, with enterprise-level add-ons available for multi-brand and multi-region organizations.
| Capability | Included with every account | Exclusive to Enterprise |
|---|---|---|
| Security & compliance | SOC 2 Type II, DPA, TCPA/SMS consent mechanics, role-based access with export limits, shared-device login (2FA or PIN, auto-logout) | Custom DPA and data residency |
| Scale & multi-brand | Cross-store reporting, district/area manager dashboards | Org-level admin console, cross-brand reporting rollups, centralized or decentralized billing, custom integrations (ERP/OMS/CRM), advanced webhooks and event filtering, priority API rate limits, dedicated integration support |
| Implementation | Phone number porting, sandbox environment, a defined system of record, attribution window and returns handling, structured onboarding cadence | Formal SOW and RACI, dedicated integration support, custom system migration (POS, ecommerce, marketing stack), white-glove onboarding (position coaching, manager summits, DM enablement) |
| Guardrails | Three-tier permissions, locked message templates, send limits, admin-only exports | Same guardrails, applied at multi-brand scale |
They know what a new tool feels like to a store associate on a Tuesday afternoon, because they were that associate. In fact, they were Endear customers themselves, running clienteling day to day at brands like Lululemon, Allbirds, and Bonobos. The team training your associates has felt the same reluctance, answered the same questions, and made Endear work in the same retail environment you're in now.
Your teams' adoption isn't just a guess or a goal for them, it's muscle memory. And it doesn't stop at go-live. Prioritized chat support and dedicated integration assistance are part of the package.
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Endear is a complete clienteling operating system, not a single-purpose tool. Tulip is built for enterprise floor management, not omnichannel outreach. BSPK is a luxury-focused outreach tool with a narrower scope. Endear combines unified customer profiles, multi-channel outreach (email, SMS, WhatsApp), and AI-powered tools in one platform. See more here.
Bring your current tech stack, store structure, and rollout goals. We'll walk you through attribution, permissions, and integrations to show you what a pilot could look like for your team.