All Articles
All articles from the Endear Blog
Clienteling
How to Drive Foot Traffic to Retail Stores: 9 Proven Strategies
Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores
By Kara Zawacki
Clienteling
VIP Customers: How to Identify Them & Create Exclusive Experiences
What a VIP customer is, how to identify and score them with data, and how to design branded, exclusive experiences that forge lasting loyalty, with real examples (2026).
By Robert Woo
Retail Sales & Marketing
WhatsApp for Retail Clienteling: A Practical Guide
Despite its enormous user base, WhatsApp still remains underutilized in retail clienteling. Learn why it's perfect for global clienteling and how to leverage it effectively.
By Robert Woo
Retail Sales & Marketing
Protecting Retail Profits During the 2025 Tariff Crisis
Discover strategies for protecting retail profits during the 2025 tariff crisis. Learn 5 proven strategies to maintain your margins and profits today.
By Kara Zawacki
Clienteling
How to Identify and Engage VIP Retail Customers (The Complete Guide)
Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.
By Kara Zawacki
Clienteling
How to Get Casual Shoppers to Become Loyal Brand Enthusiasts
Every brand has casual shoppers who drift in and out of their orbit. But what does it take to nurture true loyalty?
By Robert Woo
Clienteling
Clienteling Benchmarks by Industry 2025: SMS vs. Email Results
Reliable clienteling data hard to come by? Not anymore. We analyzed over 1000 retail locations to reveal the true power of personalized outreach.
By Robert Woo
Clienteling
Tariffs in 2025: How Retail Brands Can Navigate Uncertainty
As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.
By Robert Woo
Retail CRM
Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands
If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.
By Kara Zawacki
Clienteling
Endear in Action: Q&A with a PatBO Stylist
Hear from PatBO stylist Emily Wriston on what it’s like to use Endear at work everyday.
By Robert Woo
Endear Updates
(Re)Introducing SalesChat
By Jinesh Shah
Endear Updates
New & Improved Business Insights
By Jinesh Shah
Endear Updates
WhatsApp Is Coming
By Jinesh Shah
Endear Updates
Faster, Smarter CSV Importer
By Jinesh Shah
Endear Updates
The Spring Product Drop: The latest product updates & releases from Endear
Discover everything we launched in Q1 of 2025, from our new Appointments feature and SalesChat, to our WhatsApp Design Partner program, advanced reporting, and more.
By Jinesh Shah
Endear Updates
Introducing Appointments
By Jinesh Shah
Endear Updates
Now Supporting Retail Concessions
By Jinesh Shah
Appointments
The Ultimate Guide to Retail Appointment Scheduling
Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.
By Philip Marshall
Retail Sales & Marketing
How to Get Local Online Shoppers to Visit In-Store for the First Time
Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?
By Robert Woo
Endear Updates
Appointment Scheduling for Retailers: Introducing Endear Appointments
Stop juggling multiple tools and missed customer opportunities. Discover how top retailers are turning personalized appointments into measurable sales with Endear's integrated scheduling system.
By Robert Woo
Clienteling
Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement
Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.
By Robert Woo
Clienteling
The Best Clienteling Software & Tools for Retail (2026)
Compare the best clienteling software for retail in 2026, Endear, Tulip, Salesfloor & more. Features, fit for luxury/jewelry, and how to turn customer data into revenue.
By Philip Marshall
Clienteling
The Second Purchase: Why It Matters More Than the First for Retail Brands
Discover proven strategies to transform first-time buyers into devoted customers. Learn how personalized outreach and meaningful connections can boost retention rates by up to 35%.
By Kara Zawacki
Retail CRM
How to Get First-Time Shoppers to Shop a Second Time
Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.
By Robert Woo