All Articles
All articles from the Endear Blog
Shopify
What Are the Best Shopify POS Apps for Each Store Job?
Best Shopify POS apps for retail stores, sorted by store job. See what Shopify POS Pro already covers before you pay for an app for stock, loyalty or staff.
By Philip Marshall
Oct 28, 2026
Clienteling
Clienteling for Apparel Retail, Jewelry and Home Goods
Clienteling for apparel retail, jewelry and home goods runs on different clocks. See what changes by category, what stays the same and how to run all three.
By Philip Marshall
Oct 28, 2026
Retail CRM
Is Mailchimp a CRM for Retail Brands?
Is Mailchimp a CRM? Mailchimp calls its tools a marketing CRM. See what that covers for a retail brand with stores and when the store needs its own record.
By Philip Marshall
Oct 28, 2026
Retail CRM
Is Salesforce for Retail the Right Fit for Store Teams?
Salesforce for retail covers POS, commerce and CRM, but is it the right fit for store teams? See what it includes, costs and what to test before you commit.
By Philip Marshall
Oct 28, 2026
Retail CRM
What Belongs in a CRM Requirements Checklist for Retail?
A CRM requirements checklist for retail covers store workflow, data, consent, security and rollout. See what to require, what to ask and how to score vendors.
By Philip Marshall
Oct 28, 2026
Enterprise
How Do You Run a Clienteling Platform Migration?
A clienteling platform migration moves customer records, consent and store numbers. See the runbook for what to inventory, test and sign off before cutover.
By Philip Marshall
Oct 28, 2026
Enterprise
What Does an Enterprise Customer Engagement Platform Need to Do in Retail?
An enterprise customer engagement platform for retail must include the store itself. See what it needs to do, what to ask vendors and how to measure results.
By Philip Marshall
Oct 28, 2026
In-Store Experience
Hot or Not: The Retail Trends to Watch Heading Into 2027
The mall is back and the doom scroll is out. See which retail trends are hot going into 2027, from curation and social shopping to clienteling and texting.
By Philip Marshall
Oct 26, 2026
Success Stories
How Jones Road Beauty Built a Clienteling Program that Drives a 10% Conversion Rate from Store Outreach
See how Jones Road Beauty developed a clienteling program with Endear to drive repeat visits and increase AOV.
By Philip Marshall
Oct 19, 2026
Success Stories
How A.L.C. Grew Post-Purchase Outreach by 2.5x While Freeing Up 30 Minutes a Day for Each Client Advisor
See how A.L.C.’s store teams used Endear’s AI Opportunity Engine to grow thank-you outreach, recover online carts, and save time.
By Philip Marshall
Oct 9, 2026
Retail Strategy
How to Build a Clienteling Program Your Associates Will Actually Use
Associate adoption is the top clienteling challenge retailers face. Learn 7 lessons from Endear, KWI, and ALC on building a program that sticks.
By Philip Marshall
Oct 2, 2026
Retail CRM
POS CRM Integration When Your Stores Use Different Systems
POS CRM integration across multiple systems needs clear data rules and a tested rollout. Compare connector coverage, plan imports and choose a practical pilot.
By Kara Zawacki
Sep 23, 2026
Retail AI
How Are Large Retailers Using AI In Retail?
AI in retail is already helping teams answer questions, assist shoppers and check purchases. See what retailers have deployed and how to assess the results.
By Kara Zawacki
Sep 23, 2026
Clienteling
Multi-brand Clienteling When Your Group Runs Several Brands
Multi-brand clienteling needs clear rules for customer access, consent and reporting. Use this guide to plan a shared platform that respects each retail brand.
By Kara Zawacki
Sep 23, 2026
Clienteling
What To Look For In Enterprise Clienteling Software
Enterprise clienteling software needs reliable integrations, clear permissions and useful reporting. Use five questions to assess vendors and plan a rollout.
By Kara Zawacki
Sep 23, 2026
Omnichannel Retail
What A Unified Commerce Platform Changes On The Sales Floor
A unified commerce platform connects customer, order and inventory data. See how it helps store teams serve shoppers and where to start with your own systems.
By Kara Zawacki
Sep 23, 2026
Clienteling
The State of Clienteling 2026: Personal Outreach Is Retail's Highest-Converting Channel
Here's what the numbers from 2000+ retail stores reveal about clienteling's impact on brands. See 2026 benchmarks by industry, channel, and reply rate.
By Philip Marshall
Sep 9, 2026
Retail Strategy
9 Challenges Retail Leaders Face Ahead of Holiday Season (and How to Tackle Them)
Explore 9 common holiday retail challenges, from limited customer data to inconsistent stores, plus practical starting points to tackle each one.
By Philip Marshall
Aug 25, 2026
Retail Strategy
How to Capture More Customer Data In Store Before the Holiday Rush
Learn how to capture customer emails, phones, and preferences in store before Q4. Discover scripts, timing tactics, and habits that set up personalized holiday outreach.
By Philip Marshall
Aug 20, 2026
Appointments
Why Your Retail Appointments Aren't Driving ROI (And How to Fix It)
The five reasons retail appointment programs underperform, from low bookings to no-shows, and how to fix each one to drive real ROI.
By Philip Marshall
Retail AI
The AI Adoption Problem: How to Get Stores to Use AI Clienteling
Discover how retail leaders can drive real adoption of AI clienteling tools on the store floor.
By Philip Marshall
Jun 25, 2026
Clienteling
What Luxury Clienteling Actually Looks Like in 2026
How top luxury brands like DVF and Alexis Bittar build client relationships that last beyond the first sale.
By Philip Marshall
Jun 18, 2026
Endear Updates
Introducing AI Opportunity Engine: Never Miss a Reason to Reach Out
Turn customer signals into a ranked daily queue of outreach opportunities with AI Opportunity Engine. Always know exactly who to reach out to, what to say, and when to send it.
By Leigh Sevin
Appointments
Appointment Follow-Up Messages That Convert: Templates for Retail
Appointment follow-up templates for retail brands. Copy-paste SMS and email messages for confirmations, reminders, thank yous, product follow-ups, and no-shows.
By Kara Zawacki
Apr 3, 2026