All Articles
All articles from the Endear Blog
Clienteling
Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement
Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.
By Robert Woo
Clienteling
The Best Clienteling Software & Tools for Retail in 2025
Tired of clienteling efforts that don’t scale? We compare the leading clienteling platforms and tools to help you find the solution that turns customer data into repeat revenue.
By Philip Marshall
Clienteling
The Critical Second Purchase: Why It Matters More Than the First for Modern Retailers
Discover proven strategies to transform first-time buyers into devoted customers. Learn how personalized outreach and meaningful connections can boost retention rates by up to 35%.
By Kara Zawacki
Retail CRM
How to Get First-Time Shoppers to Shop a Second Time
Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.
By Robert Woo
Clienteling
The Ultimate Guide to Luxury Clienteling in 2025
Learn the art of white-glove clienteling to transform every shopper into a lifelong customer.
By Robert Woo
Retail AI
Reflecting on an Inspiring NRF 25: Thank You from Endear
We just wrapped up an incredible time at NRF in New York City, and it’s safe to say the energy at the Javits Center was off the charts! The momentum around retail technology is more electric than ever, and we were thrilled to be right at the heart of it all. From witnessing the latest AI innovations to seeing how brands are reimagining the in-store experience, one thing is clear: 2025 is going to be an exciting year for retail.
By Robert Woo
Clienteling
TikTok Ban 2025? The Case for "1st Party" Clienteling
How retail brands can fill the void that will be left after the TikTok ban
By Robert Woo
Clienteling
How to Prepare for Better Clienteling in 2026
Clienteling is the key to customer loyalty and repeat purchases. With these 5 strategies, you can make 2026 your best clienteling year yet.
By Robert Woo
Omnichannel Retail
How Brick-and-Mortar Stores Can Win Big on Cyber Monday
Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.
By Robert Woo
Success Stories
How FRAME Tripled Their Clienteling Revenue with Endear
And raised average order value (AOV) by $81 in the process.
By Robert Woo
Clienteling
Want to Turn Nearby Online Shoppers into In-Store Shoppers? Here's How.
Learn how to engage local customers, increase foot traffic, and boost your AOV.
By Robert Woo
In-Store Experience
Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)
Discover how to create a holiday shopping experience that keeps your customers coming back.
By Robert Woo
Clienteling
‘Tis the Season to TikTok Shop: Clienteling Tips for Retailers
Want to reach Gen Z shoppers this holiday season? Discover how to use TikTok to boost engagement, build loyalty, and drive sales.
By Robert Woo
Clienteling
Holiday Clienteling: How Retailers Can Sleigh the Holiday Season
Unwrap 7 clienteling strategies to boost holiday sales and customer relationships.
By Robert Woo
Clienteling
How to Create Personalized Gift Guides that Boost Holiday Sales
Discover five strategies to create personalized gift guides that will stand out from the crowd, engage your customers, and boost holiday sales.
By Philip Marshall
Retail Strategy
Why Your Store Associates Should Be on Live Chat this Holiday Season
Learn how putting your store associates on live chat can help you manage the holiday rush, keep things personal, and boost sales at the busiest time of year.
By Philip Marshall
Omnichannel Retail
Why Live Chat is the Secret Weapon for Holiday Sales in 2025
Discover why sales-focused live chat is the secret to converting holiday browsers into buyers.
By Philip Marshall
Retail Sales & Marketing
5 Steps to Craft Response-Driven Campaigns that Increase Holiday Sales
What does it take to stand out from the noise of holiday marketing and promotions? The answer is response-driven campaigns.
By Philip Marshall
Clienteling
How to Use Retail Clienteling to Lure Back Lapsed Customers
Are you struggling to retain customers? Discover 6 clienteling strategies you can use to turn your lapsed customers into loyal fans.
By Robert Woo
Clienteling
Why Growing Retail Brands Need a Clienteling CRM
Growing fast? Make sure you don’t leave your customer relationships behind. Dive into the key reasons why a clienteling CRM could be your secret weapon for scaling with success and keeping your personal touch with customers.
By Robert Woo
Retail Sales & Marketing
How to Make Your Message More Personal and Less Generic in Retail
Stop sending bulk messages that get ignored. Here’s how to personalize your outreach to build real customer relationships that drive replies and loyalty.
By Kara Zawacki
Clienteling
Three Game-Changing Tips to Supercharge In-Store Customer Data Capture
Spoiler Alert: It’s easier than you think to collect the customer data your retail brand needs.
By Kara Zawacki
Clienteling
What is Social Commerce?
Discover how social commerce is impacting retail and learn how to integrate it into your current strategies to boost sales.
By Robert Woo
Clienteling
Clienteling Platform or Traditional CRM? How To Decide What's Best For Your Retail Brand
Ah the age-old debate for modern omnichannel retailers... Explore the unique benefits of clienteling platforms over traditional CRM systems for enhanced retail customer experiences.
By Kara Zawacki