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All articles from the Endear Blog

Success Stories

How FRAME Tripled Their Clienteling Revenue with Endear

And raised average order value (AOV) by $81 in the process.

By Robert Woo

A crowd of shoppers looking through storefront windows while it snows

Retail Strategy

Want to Turn Nearby Online Shoppers into In-Store Shoppers? Here's How.

Learn how to engage local customers, increase foot traffic, and boost your AOV.

By Robert Woo

Give Gen Z an Experience to remember

Retail Strategy

Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)

Discover how to create a holiday shopping experience that keeps your customers coming back.

By Robert Woo

A phone surrounded by holiday decor

Clienteling

‘Tis the Season to TikTok Shop: Clienteling Tips for Retailers

Want to reach Gen Z shoppers this holiday season? Discover how to use TikTok to boost engagement, build loyalty, and drive sales.

By Robert Woo

The front of a cozy retail store during the holidays

Clienteling

Holiday Clienteling: How Retailers Can Sleigh the Holiday Season

Unwrap 7 clienteling strategies to boost holiday sales and customer relationships.

By Robert Woo

Create holiday gift guides

Retail Strategy

How to Create Personalized Gift Guides that Boost Holiday Sales

Discover five strategies to create personalized gift guides that will stand out from the crowd, engage your customers, and boost holiday sales.

By Philip Marshall

A store associate responds to live chats on a tablet device

Retail Strategy

Why Your Store Associates Should Be on Live Chat this Holiday Season

Learn how putting your store associates on live chat can help you manage the holiday rush, keep things personal, and boost sales at the busiest time of year.

By Philip Marshall

Win with Live Chat During BFCM

Retail Strategy

Why Live Chat is the Secret Weapon for Holiday Sales in 2025

Discover why sales-focused live chat is the secret to converting holiday browsers into buyers.

By Philip Marshall

Craft campaigns that get replies

Retail Strategy

5 Steps to Craft Response-Driven Campaigns that Increase Holiday Sales

What does it take to stand out from the noise of holiday marketing and promotions? The answer is response-driven campaigns.

By Philip Marshall

Win back lapsed customers with clienteling

Clienteling

How to Use Retail Clienteling to Lure Back Lapsed Customers

Are you struggling to retain customers? Discover 6 clienteling strategies you can use to turn your lapsed customers into loyal fans.

By Robert Woo

The storefront of a busy clothing retail store

Retail CRM

Why Growing Retail Brands Need a Clienteling CRM

Growing fast? Make sure you don’t leave your customer relationships behind. Dive into the key reasons why a clienteling CRM could be your secret weapon for scaling with success and keeping your personal touch with customers.

By Robert Woo

3 Ways to Capture More Customer Data In Your Stores

Retail Strategy

Three Game-Changing Tips to Supercharge In-Store Customer Data Capture

Spoiler Alert: It’s easier than you think to collect the customer data your retail brand needs.

By Kara Zawacki

4 Easy Ways to Make Bulk Messages Feel Personal

Clienteling

How to Make Your Message More Personal and Less Generic in Retail

Stop sending bulk messages that get ignored. Here’s how to personalize your outreach to build real customer relationships that drive replies and loyalty.

By Kara Zawacki

A crowded collection of social media icons next to people doing online shopping

Retail Strategy

What is Social Commerce?

Discover how social commerce is impacting retail and learn how to integrate it into your current strategies to boost sales.

By Robert Woo

Two retail stores, one using CRM and one using a clienteling platform like Endear

Clienteling

Clienteling Platform or Traditional CRM? How To Decide What's Best For Your Retail Brand

Ah the age-old debate for modern omnichannel retailers... Explore the unique benefits of clienteling platforms over traditional CRM systems for enhanced retail customer experiences.

By Kara Zawacki

Lightseed integration with Endear

Retail CRM

Mastering Omnichannel Success: Unleashing the Power of Endear and Lightspeed

Success hinges on the ability to deliver seamless omnichannel experiences that cater to the preferences of modern consumers. Let's explore how the integration of Endear with Lightspeed (and formerly, Vend) POS is shaping the future of retail, driving growth, and transforming the customer journey.

By Madeleine Anderson

Customers in a retail store with tokens of customer loyalty - hearts, baloons, and letters - floating above

Retail Strategy

3 Proven Strategies to Enhance Customer Loyalty During Economic Downturns

Learn how getting vulnerable, sending personalized campaigns, and giving the right rewards can strengthen customer loyalty - even when customers are pinching pennies.

By Robert Woo

People walking through a large path in the middle of a retail store

Retail Strategy

Slick Moves: How to Achieve Frictionless Retail

Struggling with abandoned carts and lost sales? Learn how you can reduce friction in your retail store to boost sales and delight customers.

By Robert Woo

Retail Strategy

The 3 Best Customer Segments for Driving In-Store Foot Traffic

Stumped on how to drive in-store foot traffic? Discover why these three customer segments are proven to boost brick-and-mortar sales and engagement.

By Kara Zawacki

RObots and men fighting in the streets

Retail AI

Back to Basics? Why Businesses Are Backing Off Of AI

Discover why companies are moving away from AI-driven solutions and rediscovering the value of human interaction in customer service. Learn how empathy, adaptability, and genuine relationships are proving irreplaceable in retail.

By Robert Woo

gorjana store front using Endear for retail clienteling

Success Stories

How Gorjana's SMS Strategy Achieved a 20% Conversion Rate with Endear

Discover how Gorjana's SMS clienteling strategy with Endear enhanced foot traffic, boosted conversions, and fostered customer loyalty at their brick-and-mortar stores.

By Robert Woo

Person having a personal shopping appointment at a futuristic store

Retail CRM

Top 11 Features to Look for in Retail Appointment Scheduling Software

Discover the essential features retail professionals need to look for when shopping for appointment scheduling software.

By Kara Zawacki

Eleventy's retail sales increasing with Endear

Success Stories

How Endear Enables Over 40% of Eleventy’s Total Sales

Discover how Endear helped Eleventy achieve 40% of its total retail sales through enhanced clienteling and customer experience.

By Robert Woo

Gladly Integration with Endear

Retail CRM

Enhancing Customer Support: The Power of Endear and Gladly

As the digital age continues to evolve, consumers expect seamless and efficient support across various channels. To meet these expectations, brands are turning to innovative solutions like Endear CRM and Gladly to streamline their customer service operations.

By Madeleine Anderson

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