Best Practices
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Best Practices
Why Your Retail Store Needs a CRM Before Opening Day
Discover why integrating a retail CRM before your retail store opens is the key to unlocking sustained success and customer loyalty.
By Robert Woo
Best Practices
Endear vs Gorgias: The Battle of the Retail Support Platforms
In the battle of retail support, Gorgias offers fast, AI-driven assistance, while Endear focuses on the entire customer journey through live chat within a CRM. Find out which platform suits your needs best and boosts your retail success.
By Robert Woo
Best Practices
Merging In-Store Clienteling with Online Marketing Segmentation: A Retailer's Guide
Transform your retail strategy with personalized clienteling. Explore actionable tips to blend in-store experiences seamlessly with digital segmentation for unmatched customer engagement.
By Robert Woo
Best Practices
5 Clienteling Metrics for Retail Brands to Obsess Over
Discover the pivotal KPIs for assessing your retail clienteling efforts. Learn how metrics like NPS, Churn Rate, and customer lifetime value can shape a personalized shopping experience that boosts loyalty.
By Robert Woo
Best Practices
Revolutionizing Customer Engagement in 2024: Mastering Text Messages for Retail Success
Explore the power of personalized text marketing in 2024. Learn some core principles and get 5 effective strategies to stand out and engage customers.
By Kara Zawacki
Best Practices
Translating the In-Store Experience to Online: Omnichannel Brands and Endear
Learn how Endear is helping these brands supercharge their customer engagement, see 123x ROI and achieve 53% increase in order frequency.
By Claire Musech
Best Practices
Win the Holiday Shopping Season with Better Retail Inventory Management
Learn strategies for maximizing your business's festive season and how to unlock success in holiday sales with first-party data
By Robert Woo
Best Practices
Beyond ROI: Elevating Brick-and-Mortar with an Omnichannel Approach
Explore how Endear transforms traditional stores into dynamic channels, catering to modern customer expectations.
By Casey Drake
Best Practices
How to Woo Gen Z Shoppers to Shop In-Store
Learn how to blend digital and real-world experiences for success in the new age of retail.
By Robert Woo
Best Practices
Why 2/3rds of Customers Disagree with Your Marketing Team
Many brands miss the mark despite best efforts, here's why hyper-personalization holds the key to retail success.
By Robert Woo
Best Practices
Retail CRM: How to Use Customer Relationship Management to Grow your Business
Learn how brands use Customer Relationship Management software to empower retail teams to build customer loyalty like never before.
By Leigh Sevin
Best Practices
4 ways that contemporary retail brands can turn customer conversations into strong marketing strategies
How does conversational marketing boost customer engagement and sales? Here are 4 ways the impact is clear and how your retail brand can easily implement the practice.
By Robert Woo
Best Practices
From Inflation to Recession: Why Customer Loyalty Matters More Than Ever in Retail
High inflation rates can make it hard for retail brands to survive, but increasing customer loyalty can help. Learn how to prioritize customer experience, enhance communication channels, and act on customer feedback to expand loyalty and weather the storm.
By Robert Woo
Best Practices
Elevating the IRL Shopping Experience: Tips for Apparel Brands
Here are actionable tips for apparel retailers to create unique and immersive in-store experiences that keeps customers coming back.
By Robert Woo
Best Practices
The Secret to Win at Skincare & Wellness Marketing: Go Niche
The skincare and wellness industry has exploded over the last decade. Here are some of the best ways to niche down in a saturated market - especially when it comes to Gen Z.
By Robert Woo
Best Practices
Is Your Retail Brand Relying Too Much on Social Media?
The pandemic put a spotlight on the value of social media marketing for retail brands. But as prices for ad space skyrocket, many brands are starting to wonder, is there a better strategy?
By Robert Woo
Best Practices
SMS Best Practices for Engaging Your Retail Customers
Learn how to effectively engage customers through SMS clienteling. Here are 6 best practices for conversational customer outreach.
By Robert Woo
Best Practices
8 SMS Campaigns to Run for the Holidays
Explore the campaigns your retail brand should be launching this holiday season and why they should be part of every holiday marketing strategy.
By Robert Woo
Best Practices
Maximizing Retail ROI: Elevate Your Email and SMS Marketing Strategies for Impressive Returns
Discover 4 powerful strategies to optimize your email and SMS marketing campaigns, enhancing personalization, segmentation, product recommendations, and timing for exceptional return on investment in the competitive retail landscape.
By Robert Woo
Best Practices
Retail Marketing: What Is It and Why Is It Important?
Retail marketing in today's competitive landscape looks very different than in the past. Learn the successful retail marketing strategies used by top brands that drive sales today.
By Leigh Sevin
Best Practices
How clienteling experts interact with customers in retail
There are many different ways your sales teams can interact with customers in retail. In this article, we're going to discuss the best way to engage your shoppers.
By Robert Woo
Best Practices
4 Ecommerce customer retention strategies you need in 2022
DTC brands need to take a page out of the retail playbook and double down on customer retention strategies. Here are 4 examples of ecommerce customer retention strategies that work.
By Robert Woo
Best Practices
How to supercharge your SMS retail marketing for better sales & attribution
It's no secret that SMS messages are an effective channel for retail marketing, but by segmenting your audience and personalizing your messages you can further increase sales.
By Robert Woo
Best Practices
How to Master Accurate Sales Attribution in the Omnichannel Era
Explore how leveraging advanced CRM solutions like Endear transforms your retail strategy, tracking customer touch-points across online and in-store interactions. Navigate the complexities of omnichannel retail with insights on accurate sales attribution.
By Robert Woo