Retail Strategy
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Retail Strategy
How to Get First-Time Shoppers to Shop a Second Time
Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.
By Robert Woo
Retail Strategy
TikTok Ban 2025? The Case for "1st Party" Clienteling
How retail brands can fill the void that will be left after the TikTok ban
By Robert Woo
Retail Strategy
How Brick-and-Mortar Stores Can Win Big on Cyber Monday
Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.
By Robert Woo
Retail Strategy
Want to Turn Nearby Online Shoppers into In-Store Shoppers? Here's How.
Learn how to engage local customers, increase foot traffic, and boost your AOV.
By Robert Woo
Retail Strategy
Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)
Discover how to create a holiday shopping experience that keeps your customers coming back.
By Robert Woo
Retail Strategy
How to Create Personalized Gift Guides that Boost Holiday Sales
Discover five strategies to create personalized gift guides that will stand out from the crowd, engage your customers, and boost holiday sales.
By Philip Marshall
Retail Strategy
Why Your Store Associates Should Be on Live Chat this Holiday Season
Learn how putting your store associates on live chat can help you manage the holiday rush, keep things personal, and boost sales at the busiest time of year.
By Philip Marshall
Retail Strategy
Why Live Chat is the Secret Weapon for Holiday Sales in 2025
Discover why sales-focused live chat is the secret to converting holiday browsers into buyers.
By Philip Marshall
Retail Strategy
5 Steps to Craft Response-Driven Campaigns that Increase Holiday Sales
What does it take to stand out from the noise of holiday marketing and promotions? The answer is response-driven campaigns.
By Philip Marshall
Retail Strategy
Three Game-Changing Tips to Supercharge In-Store Customer Data Capture
Spoiler Alert: It’s easier than you think to collect the customer data your retail brand needs.
By Kara Zawacki
Retail Strategy
What is Social Commerce?
Discover how social commerce is impacting retail and learn how to integrate it into your current strategies to boost sales.
By Robert Woo
Retail Strategy
3 Proven Strategies to Enhance Customer Loyalty During Economic Downturns
Learn how getting vulnerable, sending personalized campaigns, and giving the right rewards can strengthen customer loyalty - even when customers are pinching pennies.
By Robert Woo
Retail Strategy
Slick Moves: How to Achieve Frictionless Retail
Struggling with abandoned carts and lost sales? Learn how you can reduce friction in your retail store to boost sales and delight customers.
By Robert Woo
Retail Strategy
The 3 Best Customer Segments for Driving In-Store Foot Traffic
Stumped on how to drive in-store foot traffic? Discover why these three customer segments are proven to boost brick-and-mortar sales and engagement.
By Kara Zawacki
Retail Strategy
Retail Trends and How Your Brand Can Capitalize on Them
Uncover effective retail strategies, from pop-up shops to personable branding, that drive customer engagement.
By Robert Woo
Retail Strategy
Why the Sum Studio’s Data-Driven Retail Design Philosophy is a Breath of Fresh Air
At Endear, we know the value of making retail decisions based on actual customer and brand data. The best type of engagement, clienteling, is the product of a marriage of the analytical and the creative. That’s why we’re so enamored with a retail design studio that shares that exact philosophy with us: the Sum Studio.
By Robert Woo
Retail Strategy
What is Modern Retailing in 2024?
Explore the latest in modern retailing for 2024, including data-driven strategies, personalization, and the merging of physical and digital retail spaces.
By Robert Woo
Retail Strategy
Virtual Shopping: The Next Frontier of Ecommerce
Welcome to the virtual shopping revolution, where the convenience of shopping online meets the personal touch of shopping in-store. Discover why modern brands embracing this revolution are reaping the rewards.
By Robert Woo
Retail Strategy
How to Create a Modern Retail Supply Chain
Ensure your supply chain supports omnichannel selling.
By Sarah Ash
Retail Strategy
The Future of the Jewelry Industry: Why Your Story is the New Luxury
What if the most valuable part of a piece of jewelry isn’t the gem, but the story it tells? The future of the jewelry industry is not just about carats and clarity; it's about connection, experience, and personal meaning.
By Robert Woo
Retail Strategy
Beauty Trends in 2024: Global Growth and Hyper-Personalization in Retail
Explore the trends set to dominate beauty retail landscape in 2024: from global expansion and health-focused marketing to hyper-personalized solutions driving dynamic evolution.
Retail Strategy
From Cultural Hubs to Spontaneous Buys: Unveiling the Hidden Powers of Brick-and-Mortar Retail
Explore the surprising growth of brick-and-mortar stores, outpacing ecommerce in 2022. Uncover the cultural and spontaneous aspects, especially within Gen Z, that make brick-and-mortar shopping a powerful complement to online retail.
By Robert Woo
Retail Strategy
Gen Z Retail Marketing Tactics: Rethinking Brand Loyalty
Dive into innovative approaches to reach Gen Z. From YouTube Shorts to user-generated content, explore strategies for retail brand communities and sustainable shopping.
By Robert Woo
Retail Strategy
Revolutionizing Customer Engagement in 2024: Mastering Text Messages for Retail Success
Explore the power of personalized text marketing in 2024. Learn some core principles and get 5 effective strategies to stand out and engage customers.
By Kara Zawacki