Endear
Endear

Best Practices

Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.

customer-centric selling

Best Practices

What Every Customer Centric Brand Should Be Doing—But Probably Isn’t.

Brands can't truly consider themselves customer centric without a clienteling strategy in place. Read how omnichannel retail brands can leverage their sales teams to live up to ever-changing high consumer expectations.

By Rebekah Kondrat

cookies

Best Practices

Web Cookies Are Going Away - How Your Brand Can Cope

Starting in 2022, web browsers like Safari, Chrome, and Firefox will no longer support third-party cookie tracking. What does this mean for your e-commerce business, and what can you do to prepare?

By Jinesh Shah

endear app

Best Practices

What is a Clienteling App and Why Your Brand Needs One ASAP

Amplify the power of your clienteling program with a clienteling app that's right for your sales team.

By Leigh Sevin

fashion stylist

Best Practices

How to Use a Personal Styling Program to Increase Brand Loyalty

The right personal styling program can help your brand increase customer loyalty and customer satisfaction. Learn how to offer a program that will help customers in-store and online.

By Leigh Sevin

woman checking out in store

Best Practices

Your Top Retail Tech Solutions for Physical Retail

These retail tech solutions are helping to modernize the way brick-and-mortar stores do business.

By Leigh Sevin

man on phone with computer clienteling with Endear

Best Practices

Clienteling best practices: Top 5 Tips and Don'ts for your retail strategy

Learn clienteling best practices with these straightforward tips.

By Leigh Sevin

mail in letterbox

Best Practices

7 Email Campaigns you Should Hand Over to Your Sales Team

Personalize your email marketing strategy by putting these campaigns into the hands of your sales team.

By Leigh Sevin

crm-hero

Best Practices

10 Best CRMs for Shopify Merchants

Choosing the best CRM for your Shopify store doesn't have to be difficult. This guide will review everything from what a CRM is and why it is important to what the top omnichannel CRM options are. Keep reading to learn more!

By Leigh Sevin

hand holding video recorder

Best Practices

How to Incorporate Video into your E-Commerce Experience [+ 10 Brand Examples]

Video is becoming consumers preferred way to do just about everything. Learn how you can use the medium to improve your customers' digital shopping experience and boost conversions on your e-commerce site.

By Leigh Sevin

wad of cash

Best Practices

How (and how much) should you pay your retail team?

With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.

By Leigh Sevin

denim jeans on display

Best Practices

5 Ways to Win "Returns Season"

Turn customer returns into a positive for both your online and in-store business this holiday season.

By Leigh Sevin

desk calendar

Best Practices

How These 5 Brands are Booking More Appointments and Growing Their ROI

Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.

By Leigh Sevin

Best Practices

Retail CRM: Why Your Retail Business Needs Customer Relationship Management

Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team. 

By Leigh Sevin

red sale signage

Best Practices

6 Sales Promotions Examples in Retail to Generate More Revenue

While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.

By Leigh Sevin

wall with post-it notes

Best Practices

5 customer relationship management examples you can use right now

We’ve collected inspiring customer relationship management examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.

By Leigh Sevin

hands typing on laptop keyboard

Best Practices

10 Best Customer Loyalty Program Software Tools of 2020

Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.

By Leigh Sevin

plants with walls covered in stickers

Best Practices

Brand Loyalty Examples in Retail

Learn how to build a brand loyalty program that helps you retain customers for the long-term.

By Leigh Sevin

happy woman with red curly hair

Best Practices

Your Guide to Retail Customer Experience and How to Improve Your Strategy

Cut through the noise and drive meaningful engagement with your target customers.

By Dorea Novaez

group in front of computer

Best Practices

15 Customer Service Training Ideas and Exercises for Retail

To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.

By Leigh Sevin

mobile phone with white sneakers

Best Practices

How to Build an Omnichannel Strategy for Retail

Discover key questions and best practices that will help you get started with an omnichannel strategy.

By Dorea Novaez

friends having a conversation

Best Practices

Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success

Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.

By Leigh Sevin

hand holding thank you cards

Best Practices

The Best Customer Loyalty Programs in Retail and 5 Ways to Start Your Own

Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.

By Leigh Sevin

leather wallet with Starbucks card

Best Practices

How to build customer loyalty in retail

Learn to retain customers and build customer loyalty whether your retail business is online, in-store, or both.

By Leigh Sevin

on-ear headset

Best Practices

Examples of Good Customer Service in Retail

Make sure you're providing the best experience by following these examples of good customer service in retail.

By Leigh Sevin