Retail Strategy

Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.

Retail Strategy

Why 2/3rds of Customers Disagree with Your Marketing Team

Many brands miss the mark despite best efforts, here's why hyper-personalization holds the key to retail success.

By Robert Woo

Boosting Sales and Personalization: The Role of Channel Attribution in Omnichannel Retail

Retail Strategy

Boosting Sales and Personalization: The Role of Channel Attribution in Omnichannel Retail

If you're a scaling retail brand, then you're likely utilizing all sorts of digital and physical channels to connect with customers. Learn why laser-focused attribution matters when it comes to growing sales and customer relations across the board.

By Kara Zawacki

Retail Strategy

Let's talk Omnichannel Data and AI Opportunities for Retail with 42 Technologies

After hosting a major event together in Manhattan this summer, we sat down with Endear Partner 42 Technologies to talk all things retail, AI, and the future of in-store experiences.

By Robert Woo

Retail Strategy

Why First-Party Data Will Save Your Retail Brand

The death of 3rd party cookies was greatly exaggerated. But that doesn’t change the fact that 1st-party data is far superior for retail brands. We’ve updated this article for 2025 with the latest information on tracking data.

By Robert Woo

International signs

Retail Strategy

Retail Internationalization: A 5-Step Guide to Conquering the Global Market with Style

Defining internationalization in retail and the 5 strategies that can help your brand exceed in a foreign market.

By Robert Woo

Popular shopping street

Retail Strategy

Elevating Store Sales in the Era of the Omnichannel Customer

Explore essential strategies for opening and managing brick-and-mortar retail stores successfully using Endear CRM. Opening a store in the coolest neighborhood is step one. Equipping your team with a tool that drives foot traffic while measuring store performance is (a very close) step two.

By Kara Zawacki

Retail Strategy

The Future of Retail: Why a Human Touch is the New Luxury

As AI continues to soar, the human touch will be the defining element of retail experiences. Learn how.

By Robert Woo

Retail Strategy

4 ways that contemporary retail brands can turn customer conversations into strong marketing strategies

How does conversational marketing boost customer engagement and sales? Here are 4 ways the impact is clear and how your retail brand can easily implement the practice.

By Robert Woo

Retail Strategy

From Inflation to Recession: Why Customer Loyalty Matters More Than Ever in Retail

High inflation rates can make it hard for retail brands to survive, but increasing customer loyalty can help. Learn how to prioritize customer experience, enhance communication channels, and act on customer feedback to expand loyalty and weather the storm.

By Robert Woo

Retail Strategy

Elevating the IRL Shopping Experience: Tips for Apparel Brands

Here are actionable tips for apparel retailers to create unique and immersive in-store experiences that keeps customers coming back.

By Robert Woo

Retail Strategy

How to Strengthen Customer Relationships By Automating Your Retail Marketing

Learn how Campaigns empowers retail teams of all sizes to efficiently manage customer relationships, boost conversions, and increase lifetime customer value.

By Robert Woo

Retail Strategy

The Secret to Win at Skincare & Wellness Marketing: Go Niche

The skincare and wellness industry has exploded over the last decade. Here are some of the best ways to niche down in a saturated market - especially when it comes to Gen Z.

By Robert Woo

Retail Strategy

4 Takeaways for Fashion Retail from the SVB Collapse

During times of economic uncertainty, increasing customer loyalty is the key to consistent sales. Here are 4 strategies that any retail fashion brand with physical stores can implement to stay resilient in challenging times.

By Danielle Bissonnette

Retail Strategy

How Retail Brands Can Win Over Gen Z Shoppers

Gen Z is one of the largest-spending consumer blocks in America - and growing. So, how can retail brands show up with what Gen Z wants most?

By Robert Woo

Retail Strategy

The Rise of the Home-Gym Loyalist, and Other Fitness Retail Trends for 2023

When it comes to fitness, the pandemic may have fundamentally changed consumer behavior. Let's see how the rise of the home-gym loyalist is reshaping everything.

By Robert Woo

Retail Strategy

Maximizing Retail Footwear Sales in 2023

Growth is expected for the industry, although how much is still TBD. Now more than ever, footwear brands can reach new levels of customer loyalty by resonating with the consumer on a deeper level. Here's how.

By Robert Woo

Woman is holding up two shirts, one light turquoise, the other taupe, in order to decide between them.

Retail Strategy

3 Ways Your Retail Brand Can Embrace Recalibration Rather than Recession

All retailers can benefit from a moment of reflection, reassessment, and recalibration. Let’s examine where your brand can intelligently reduce expenses and increase revenue.

By Robert Woo

Retail Strategy

The Digitalization of Beauty in 2023

Despite uncertainty in the economy and due to the pandemic, the beauty industry continues to flourish. We're looking at how this timeless industry has used new communication methods to innovate and lead the way.

By Robert Woo

Retail Strategy

How Your Retail Brand Can Beat Inflation in 2023

The 2020s have been a roller coaster for consumer spending. So, as we head into another year of economic uncertainty, here are 3 ways that retail brands can navigate through potential headwinds.

By Robert Woo

Retail Strategy

Is Your Retail Brand Relying Too Much on Social Media?

The pandemic put a spotlight on the value of social media marketing for retail brands. But as prices for ad space skyrocket, many brands are starting to wonder, is there a better strategy?

By Robert Woo

Customer shopping on Black Friday

Retail Strategy

4 Steps Retailers Should Take After Black Friday

Learn how to capitalize on your Black Friday/Cyber Monday success and keep these new (and existing) customers coming back into the new year and beyond.

By Robert Woo

Why Being Mobile Helps Retail Brands Drive Sales

Retail Strategy

Why Being Mobile Helps Retail Brands Drive Sales

Increase sales with remote clienteling and learn why your brand needs to connect with customers on the go in order to drive success.

By Robert Woo

SMS Best Practices for Engaging Your Retail Customers

Retail Strategy

SMS Best Practices for Engaging Your Retail Customers

Learn how to effectively engage customers through SMS clienteling. Here are 6 best practices for conversational customer outreach.

By Robert Woo

A person receiving a text through Endear

Retail Strategy

8 SMS Campaigns to Run for the Holidays

Explore the campaigns your retail brand should be launching this holiday season and why they should be part of every holiday marketing strategy.

By Robert Woo