Retail Strategy
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Retail Strategy
How to Build a VIP Customer Strategy on Shopify
Ready to increase loyalty? A step-by-step guide to identifying Shopify VIP customers, designing exclusive perks, and automating your rewards program.
By Kara Zawacki
Retail Strategy
5 Ways to Turn First-Time Shoppers into Repeat Customers
Learn 5 proven strategies to convert first-time shoppers into repeat customers in retail. Boost first time customer retention with these actionable tips.
By Kara Zawacki
Retail Strategy
The Secret to Winning Gen Z Holiday Shoppers: Gift Cards
Discover why gift cards are the secret to winning Gen Z holiday shoppers. Learn 7 strategies for digital-first cards, bonus offers, loyalty integration, and personalization that drive sales and retention.
By Robert Woo
Retail Strategy
5 Gen Z Shopping Trends Retailers Should Know for the 2025 Holiday Season
Learn 5 Gen Z shopping trends for the 2025 holiday season. From Black Friday enthusiasm to TikTok shopping and deal hunting, understand what drives this generation.
By Robert Woo
Retail Strategy
Winning the Retail Holiday Season Part Three: The VP of Stores
Discover strategies VPs of Stores need to win the holiday season. Align omnichannel experiences, launch repeatable outreach programs, measure what matters, and turn associates into top performers.
By Robert Woo
Retail Strategy
The 2-2-2 Strategy: Turn BFCM Shoppers into Year-Round Customers
The holidays bring new customers, but what happens afterwards? The 2-2-2 strategy uses three simple touchpoints to turn holiday shoppers into loyal, repeat buyers.
By Philip Marshall
Retail Strategy
Winning the Retail Holiday Season Part Two: The Head of Retail Operations
Discover strategies Heads of Retail Operations need to win the holiday season. Ditch spreadsheets, scale personalization, empower associates, and standardize reporting with ease.
By Robert Woo
Retail Strategy
Winning the Retail Holiday Season Part One: The Director of Retail
Discover strategies Retail Directors need to win the holiday season. Boost sales, empower associates, delight customers, and track ROI with ease.
By Robert Woo
Retail Strategy
How to Measure Retail Store Performance In An Omnichannel World
Struggling to measure retail store performance? Learn to accurately track omnichannel sales, attribute value & evaluate associate KPIs.
By Kara Zawacki
Retail Strategy
How to Keep Customer Engagement High for Years (and Years!)
Discover proven strategies to maintain customer engagement and loyalty for the long term.
By Robert Woo
Retail Strategy
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
Retail Strategy
New Rules for WhatsApp Messaging in 2025: What Retailers Need to Know
Meta now allows brands to send proactive messages on WhatsApp, but only with pre-approved templates. Learn what’s changed, how to stay compliant, and how Endear makes it easy.
By Kara Zawacki
Retail Strategy
Is WhatsApp GDPR Compliant for UK Retailers? Why It's Time to Switch to WhatsApp for Business
Your store teams love WhatsApp; GDPR does not. If you're still using personal WhatsApp for store outreach, discover why UK retailers need WhatsApp for Business to stay GDPR compliant, scale customer messaging, and protect their brand.
By Kara Zawacki
Retail Strategy
The Complete SMS Marketing Guide for Retailers in 2025
Unlock Your Highest ROI with SMS Marketing in 2025. Learn the Compliant, High-Converting Strategies for Retail SMS Marketing That Boost Sales and Customer Loyalty.
By Kara Zawacki
Retail Strategy
Omnichannel Clienteling: Connecting Online and In-Store Experiences
Bridge the gap between online and in-store. Learn how omnichannel clienteling creates seamless customer journeys, empowers associates and drives retail results.
By Kara Zawacki
Retail Strategy
Amazon is Coming for Luxury. Here’s How Your Brand Wins in 2025.
Amazon’s scale is a fact. But these 4 proven strategies leverage unique strengths the ecommerce giant simply can’t replicate.
By Robert Woo
Retail Strategy
7 Proven Strategies to Boost Retail Foot Traffic Through Personalized Marketing
Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores
By Kara Zawacki
Retail Strategy
How to Identify Your VIPs and Design Truly Exclusive Experiences
Learn how to move from simply finding your VIPs to predicting them, and create the branded, personalized experiences that forge unshakable loyalty.
By Robert Woo
Retail Strategy
WhatsApp for Retail Clienteling? You Bet.
Despite its enormous user base, WhatsApp still remains underutilized in retail clienteling. Learn why it's perfect for global clienteling and how to leverage it effectively.
By Robert Woo
Retail Strategy
How to Identify and Engage Your VIP Retail Customers
Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.
By Kara Zawacki
Retail Strategy
Protecting Retail Profits During the 2025 Tariff Crisis
Discover strategies for protecting retail profits during the 2025 tariff crisis. Learn 5 proven strategies to maintain your margins and profits today.
By Kara Zawacki
Retail Strategy
Tariffs in 2025: How Retail Brands Can Navigate Uncertainty
As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.
By Robert Woo
Retail Strategy
The Ultimate Guide to Retail Appointment Scheduling
Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.
By Philip Marshall
Retail Strategy
How to Get Local Online Shoppers to Visit In-Store for the First Time
Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?
By Robert Woo