All Articles
All articles from the Endear Blog
Clienteling
How to Collect Customer Data In-Store (and Online) for Better Clienteling
Learn how to get worthwhile data to enhance your digital clienteling strategy.
By Matt Bahr
Clienteling
4 Ways to Embrace Mobile Clienteling to Increase Customer Engagement
How mobile clienteling can help your team build even stronger customer relationships.
By Leigh Sevin
Omnichannel Retail
O2O Commerce: Online-to-Offline Meaning, Strategies & Examples
O2O meaning explained: what online-to-offline commerce is, why it works, the top strategies (BOPIS, appointments, local inventory), and real examples like Allbirds.
By Leigh Sevin
Omnichannel Retail
Meet The Director of Merchandising Who's All In On Sustainability
Read what The Sharper Image.com's, Katelin Allen, has to say about the future of retail and why technology and sustainability go hand in hand.
By Leigh Sevin
Clienteling
Amazon's Omnichannel Strategy: How Your Stores Can Still Win
How an omnichannel strategy can conquer Amazon and retail issues from COVID all at once.
By Doug Everett
Omnichannel Retail
BOPIS Definition: What Buy Online Pick Up In Store Means for Retailers
BOPIS is one of the most essential services omnichannel brands can offer to stay ahead of competitors. Find out how to offer it at your store.
By Leigh Sevin
Success Stories
How Nashville Jeweler Judith Bright Increased Customer Loyalty and Frequency with Endear
Learn how high-end jewelry brand, Judith Bright, increased conversions and store visits with Endear.
By Leigh Sevin
Omnichannel Retail
Meet The Sales Director Who Thinks It's Cool To Care
Read what Anine Bing's Director of Sales, Theodora Marinos, thinks about personalization, the sustainable brand she's eyeing, and the secret to great service.
By Leigh Sevin
Clienteling
What Every Customer Centric Brand Should Be Doing—But Probably Isn’t.
Brands can't truly consider themselves customer centric without a clienteling strategy in place. Read how omnichannel retail brands can leverage their sales teams to live up to ever-changing high consumer expectations.
By Rebekah Kondrat
Shopify
Endear is Shopify Plus's First Clienteling App - Find Out Why
Endear became Shopify Plus's first-ever certified clienteling app. Here's why we care and why you should too.
By Leigh Sevin
Omnichannel Retail
What Is Omnichannel Retail and Why You Should Care
Learn what the term omnichannel retail means and how you can use it to improve your business practices.
By Leigh Sevin
Success Stories
How BuddyLove Drives Revenue and Happiness with Personalization
Learn how Buddylove generated a 22x ROI on their Endear subscription through their personal styling program.
By Leigh Sevin
Omnichannel Retail
How This VP of Merchandising Sees Retail Tech Evolving
Read what what retail exec Scott Zimmerman has to say about humans vs. machines.
By Leigh Sevin
Clienteling
How Rebag drove $20+ million in sales with Endear
Learn how Rebag teamed up with Endear to build customer loyalty, drive sales, and expand shoppers’ knowledge of the resale space.
By Leigh Sevin
Retail Sales & Marketing
Retail Technology in 2026: Key Trends and 5 Ways to Choose the Right Tools
Learn about the trends motivating retailers to become more tech-savvy and how you can stay competitive.
By Leigh Sevin
Clienteling
Modern Clienteling: 5 Myths Debunked (and What It Really Looks Like Today)
Don't let these myths stop you from using a modern clienteling program to grow your business. Here's what they are and how Endear is paving the way for retail to reach customers beyond the store.
By Leigh Sevin
Omnichannel Retail
The Retail Vet Who Loves a Good Suit and Shopping Local
Retail industry veteran, Chris Hull (of Nike, Shinola, and currently Rothy's), tells us about the future of retail and who he thinks has the best retail shopping experience right now.
By Leigh Sevin
Clienteling
10 Reasons Your Team Needs a Mobile Clienteling App
Mobile is taking over quickly, and the best way to enhance your clienteling efforts is to take advantage. This guide will review the importance of having a mobile app and why it can make a difference in your customer experience.
By Leigh Sevin
Omnichannel Retail
Web Cookies Are Going Away - How Your Brand Can Cope
Starting in 2022, web browsers like Safari, Chrome, and Firefox will no longer support third-party cookie tracking. What does this mean for your e-commerce business, and what can you do to prepare?
By Jinesh Shah
Clienteling
What Is a Clienteling App? The 2026 Guide to Clienteling Software
What is a clienteling app? How clienteling software works, the 6 features to look for, and how to choose the right platform to turn shoppers into loyal customers (2026).
By Leigh Sevin
Clienteling
Personal Styling Program: Benefits, Examples and How to Launch One
The right personal styling program can help your brand increase customer loyalty and customer satisfaction. Learn how to offer a program that will help customers in-store and online.
By Leigh Sevin
Retail Sales & Marketing
Retail Technology Solutions: The 2026 Guide for Physical Stores
The retail technology solutions modernizing physical stores in 2026, from clienteling CRM and POS to AI, computer vision, and contactless checkout. Plus how to choose.
By Leigh Sevin
Omnichannel Retail
Don't be Fooled: Live Chat isn't Sales
Live Chats are an important part of any e-commerce experience, but don't mistake what they do for sales.
By Leigh Sevin
Clienteling
Clienteling Best Practices: 5 Do's and 5 Don'ts for Driving Retail Sales
Learn clienteling best practices with these straightforward tips.
By Leigh Sevin