All Articles
All articles from the Endear Blog
Omnichannel Retail
Don't be Fooled: Live Chat isn't Sales
Live Chats are an important part of any e-commerce experience, but don't mistake what they do for sales.
By Leigh Sevin
Clienteling
Clienteling best practices: 5 Do’s and 5 Don’ts for Driving Retail Sales
Learn clienteling best practices with these straightforward tips.
By Leigh Sevin
Clienteling
7 Email Campaigns you Should Hand Over to Your Sales Team
Personalize your email marketing strategy by putting these campaigns into the hands of your sales team.
By Leigh Sevin
Clienteling
10 Operational Headaches Endear Solved in Retail
In the early days of Endear, we uncovered a ton of overlooked but immensely impactful problems that prevented associates from doing their best work. Here's how we solved them.
By Leigh Sevin
Clienteling
Why a Modern Clienteling Platform is Your Key to Thriving in Retail's Future
With more digital businesses popping up every day, learn how to build the right omnichannel strategy on a clienteling platform to keep your brand top-of-mind with customers for the long haul.
By Leigh Sevin
Shopify
10 Best CRMs for Shopify Merchants
Choosing the best CRM for your Shopify store doesn't have to be difficult. This guide will review everything from what a CRM is and why it is important to what the top omnichannel CRM options are. Keep reading to learn more!
By Leigh Sevin
Omnichannel Retail
How to Incorporate Video into your E-Commerce Experience [+ 10 Brand Examples]
Video is becoming consumers preferred way to do just about everything. Learn how you can use the medium to improve your customers' digital shopping experience and boost conversions on your e-commerce site.
By Leigh Sevin
In-Store Experience
How (and how much) should you pay your retail team?
With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.
By Leigh Sevin
Omnichannel Retail
Endear's Unique Approach to Omnichannel Sales Attribution
Endear offers its customers a unique, modern approach to retail sales attribution. Learn about the problems with the industry's current methods and our unique way of solving them.
By Jinesh Shah
Clienteling
5 Ways to Win Returns Season (With Clienteling)
Returns are costly and complex, but clienteling can help you prevent them, convert them to exchanges, and build customer loyalty that lasts well beyond January.
By Leigh Sevin
Omnichannel Retail
What Is Phygital Retail and Why It Matters [+ 3 Examples]
Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.
By Dorea Novaez
Retail Sales & Marketing
The ABC's of DTC (in Order of Relevance)
Every acronym you've ever encountered related to retail & the rise of DTC
By Leigh Sevin
Appointments
How These 5 Brands are Booking More Appointments and Growing Their ROI
Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.
By Leigh Sevin
Clienteling
What is a Lookbook? The Complete Guide for Modern Retail
Engage and convert your retail customers with customized and clickable content.
By Dorea Novaez
Retail CRM
Retail CRM: Why Your Retail Business Needs Customer Relationship Management
Learn what is unique about a CRM for retail and why it’s critical for you to roll one out for your retail sales team.
By Leigh Sevin
Success Stories
The Omnichannel Associate: Your Guide to Retail's Most Important New Role
A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.
By Leigh Sevin
Clienteling
The Retailer's Guide to Winning Back Lost Customers
Key points and areas to focus on for re-engaging lapsed customers.
By Dorea Novaez
Clienteling
What is Customerization? Definition and 5 Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
By Leigh Sevin
Retail Sales & Marketing
6 Sales Promotions Examples in Retail to Generate More Revenue
While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.
By Leigh Sevin
Omnichannel Retail
BOPIS in retail and how to effectively offer it
Learn why BOPIS is an important offering in today's modern shopping experience.
By Leigh Sevin
Retail CRM
5 customer relationship management examples you can use right now
We’ve collected inspiring customer relationship management examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.
By Leigh Sevin
Clienteling
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
By Leigh Sevin
Omnichannel Retail
Everything You Need to Know About Remote Selling in Retail
Engage your customers and sell more, whether they’re in your store or not.
By Dorea Novaez
Clienteling
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
By Leigh Sevin