All Articles
All articles from the Endear Blog
Clienteling
Personalized Email Marketing for Retail: 7 Campaigns Your Store Team Should Send
Personalize your email marketing strategy by putting these campaigns into the hands of your sales team.
By Leigh Sevin
Clienteling
12 Retail Problems Endear Solves for Store Teams
In the early days of Endear, we uncovered a ton of overlooked but immensely impactful problems that prevented associates from doing their best work. Here's how we solved them.
By Leigh Sevin
Clienteling
Modern Clienteling: Why It's the Key to Retail's Future
With more digital businesses popping up every day, learn how to build the right omnichannel strategy on a clienteling platform to keep your brand top-of-mind with customers for the long haul.
By Leigh Sevin
Shopify
10 Best CRMs for Shopify Merchants
Choosing the best CRM for your Shopify store doesn't have to be difficult. This guide will review everything from what a CRM is and why it is important to what the top omnichannel CRM options are. Keep reading to learn more!
By Leigh Sevin
Omnichannel Retail
How to Incorporate Video into your E-Commerce Experience [+ 10 Brand Examples]
Video is becoming consumers preferred way to do just about everything. Learn how you can use the medium to improve your customers' digital shopping experience and boost conversions on your e-commerce site.
By Leigh Sevin
In-Store Experience
What to Pay Retail Workers: Compensation Models That Work
With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.
By Leigh Sevin
Omnichannel Retail
Endear's Unique Approach to Omnichannel Sales Attribution
Endear offers its customers a unique, modern approach to retail sales attribution. Learn about the problems with the industry's current methods and our unique way of solving them.
By Jinesh Shah
Clienteling
5 Ways to Win Returns Season (With Clienteling)
Returns are costly and complex, but clienteling can help you prevent them, convert them to exchanges, and build customer loyalty that lasts well beyond January.
By Leigh Sevin
Omnichannel Retail
What Is Phygital Retail and Why It Matters [+ 3 Examples]
Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.
By Dorea Novaez
Retail Sales & Marketing
The ABC's of DTC: What the Acronym Means (Plus 40+ Retail Terms, in Order of Relevance)
Every acronym you've ever encountered related to retail & the rise of DTC
By Leigh Sevin
Appointments
How These 5 Brands are Booking More Appointments and Growing Their ROI
Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.
By Leigh Sevin
Clienteling
What Is a Lookbook? The Complete Guide for Modern Retail
Engage and convert your retail customers with customized and clickable content.
By Dorea Novaez
Retail CRM
What Is a Retail CRM? The Complete Guide for Modern Retail Brands
Learn what retail CRM means, why your stores need one, and how to choose the right platform. The practical guide for retail directors managing 5–200 locations.
By Leigh Sevin
Omnichannel Retail
What Is an Omnichannel Associate? Roles, Skills, and Tools Explained
An omnichannel associate bridges your online and in-store experience. Learn the role types, skills, tools, and how to build a world-class omnichannel team in 2025.
By Leigh Sevin
Clienteling
The Retailer's Guide to Winning Back Lost Customers
Key points and areas to focus on for re-engaging lapsed customers.
By Dorea Novaez
Clienteling
What is Customerization? Definition and 5 Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
By Leigh Sevin
Retail Sales & Marketing
20 Sales Promotion Examples Every Retailer Should Steal
Looking for retail sales promotion ideas that actually move product? Here are 20 real examples, from BOGO to VIP early access, plus how to send them to the right customers at the right time.
By Leigh Sevin
Omnichannel Retail
BOPIS in Retail: What It Is and How to Launch a Program That Actually Drives Store Sales
BOPIS lets shoppers buy online and pick up in store. See how it works, real retail examples, and how to launch a BOPIS program that drives store sales.
By Leigh Sevin
Retail CRM
9 CRM Examples in Retail to Inspire Your Customer Relationship Strategy
Explore 9 real CRM examples in retail, from Stitch Fix to Sephora, plus the tactics, tools, and AI features that turn one-time shoppers into loyal customers.
By Leigh Sevin
Clienteling
What Is Customer Loyalty Software? A Practical Guide for Retailers
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
By Leigh Sevin
Clienteling
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
By Leigh Sevin
In-Store Experience
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
In-Store Experience
Retail Customer Experience: The 2026 Strategy Guide
What retail customer experience is, why it matters, and how to build a 2026 CX strategy, the key elements, trends, measurement, and real examples that drive loyalty.
By Dorea Novaez
In-Store Experience
Revolutionizing Retail: How ettitude Transformed Pop-Up Success with Endear
Dive into the success story of sustainable brand, ettitude, and their LA pop-up. Discover the role of Endear in seamless customer engagement, tailored promotions, and a remarkable 300% sales boost.
By Leigh Sevin