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Latest articles
The newest thinking from across the Endear blog.
Endear Updates
Introducing AI Opportunity Engine: Never Miss a Reason to Reach Out
Turn customer signals into a ranked daily queue of outreach opportunities with AI Opportunity Engine. Always know exactly who to reach out to, what to say, and when to send it.
By Leigh Sevin
Appointments
Appointment Follow-Up Messages That Convert: Templates for Retail
Appointment follow-up templates for retail brands. Copy-paste SMS and email messages for confirmations, reminders, thank yous, product follow-ups, and no-shows.
By Kara Zawacki
Appointments
Virtual Personal Shopping: A Retailer's Guide
Virtual personal shopper programs drive 3x AOV and 1.5x purchase frequency. Learn formats, technology, and strategy to launch yours.
By Kara Zawacki
Appointments
Explore expert guides on retail appointment scheduling - from reducing no-shows to booking personal shopping sessions that drive revenue. Tips from Endear.
Appointments
Appointment Follow-Up Messages That Convert: Templates for Retail
Appointment follow-up templates for retail brands. Copy-paste SMS and email messages for confirmations, reminders, thank yous, product follow-ups, and no-shows.
By Kara Zawacki
Appointments
Virtual Personal Shopping: A Retailer's Guide
Virtual personal shopper programs drive 3x AOV and 1.5x purchase frequency. Learn formats, technology, and strategy to launch yours.
By Kara Zawacki
Appointments
The Personal Shopping Experience: How Retailers Use Appointments to Drive Revenue
Personal shopping drives 3x higher AOV & 1.5x purchase frequency. Learn how retailers build appointment programs that scale across stores.
By Kara Zawacki
Clienteling
Endear's Clienteling blog category covers articles from luxury clienteling to advanced tips & tricks to stay on top of your modern retail business.
Clienteling
The Follow-Up Effect: Why Retail Revenue Starts After the First Transaction (Infographic)
63% of shoppers return after personal follow-up. Learn how post-purchase outreach drives repeat visits, incremental revenue, and customer loyalty.
By Robert Woo
Clienteling
From First Time Purchase to Repeat Revenue
Learn how AG Jeans and Jones Road Beauty turn first time shoppers into loyal customers with personal follow up.
By Robert Woo
Clienteling
How Can I Sell More Dresses at My Bridal Shop?
Learn how clienteling helps bridal shops sell more dresses. Discover the follow-up strategies and relationship-building that turn brides into buyers.
By Robert Woo
Endear Updates
Stay up-to-date with Endear. Explore all the latest product updates, new feature announcements, and platform releases from our dedicated product team.
Endear Updates
Introducing AI Opportunity Engine: Never Miss a Reason to Reach Out
Turn customer signals into a ranked daily queue of outreach opportunities with AI Opportunity Engine. Always know exactly who to reach out to, what to say, and when to send it.
By Leigh Sevin
Endear Updates
Introducing Endear Notetaker: Your AI Companion in Retail Clienteling
Endear is launching AI Notetaker to help store teams capture and organize customer insights.
By Jinesh Shah
Endear Updates
9 AI Clienteling Features That Save Your Team Hours
Discover Endear's complete suite of AI-powered features designed to streamline clienteling and empower your retail team.
By Robert Woo
In-Store Experience
Practical strategies for elevating your in-store retail experience - from associate training and clienteling to pop-up shops and Gen Z engagement. By Endear.
In-Store Experience
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
In-Store Experience
Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)
Discover how to create a holiday shopping experience that keeps your customers coming back.
By Robert Woo
In-Store Experience
Slick Moves: How to Achieve Frictionless Retail
Struggling with abandoned carts and lost sales? Learn how you can reduce friction in your retail store to boost sales and delight customers.
By Robert Woo
Omnichannel Retail
Bridge the gap between your online and in-store experience. Learn strategies for unifying customer data, creating seamless shopping journeys, and empowering your team to engage customers across every touchpoint.
Omnichannel Retail
How to Measure Retail Store Performance In An Omnichannel World
Struggling to measure retail store performance? Learn to accurately track omnichannel sales, attribute value & evaluate associate KPIs.
By Kara Zawacki
Omnichannel Retail
How Brick-and-Mortar Stores Can Win Big on Cyber Monday
Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.
By Robert Woo
Omnichannel Retail
Data-Driven Decisions: Maximizing Growth with Endear and Zendesk
Understanding your customers and optimizing operations are paramount to success. With Endear and Zendesk in your tech stack, brands can harness valuable insights to fuel omnichannel growth and happy customers.
By Madeleine Anderson
Retail AI
Blog articles about artificial intelligence (AI) in retail.
Retail AI
How Retailers can Use AI for Customer Sentiment Analysis
Learn how AI-driven customer sentiment analysis can help retailers understand customer feedback, improve products, marketing and overall brand experience.
By Kara Zawacki
Retail AI
7 Critical Questions to Ask Before Choosing Your Retail AI Vendor
A Procurement Checklist for Retail Directors Evaluating AI and Clienteling Technology Partners
By Kara Zawacki
Retail AI
The AI Stylist: How Generative AI Is Powering the Next Wave of Personalization
Discover how virtual try-ons, custom lookbooks and hyper-relevant recommendations are creating a win-win for shoppers and brands.
By Kara Zawacki
Retail CRM
Explore articles from Endear related to retail CRM strategies, covering clienteling, customer data, loyalty, and personalized experiences to help brands drive omnichannel growth.
Retail CRM
The Best CRM for Klaviyo: A Guide for Retailers
Our 2025 guide reveals the best CRM for Klaviyo. See how Endear's deep, retail-focused integration helps you leverage rich customer data.
By Kara Zawacki
Retail CRM
What is a Retail CRM?
Discover what makes a retail CRM different from traditional CRMs and why it's essential for modern retail success. Learn key features, best practices, and examples to help you choose the right solution for your brand.
By Robert Woo
Retail CRM
How to Keep Customer Engagement High for Years (and Years!)
Discover proven strategies to maintain customer engagement and loyalty for the long term.
By Robert Woo
Retail Sales & Marketing
SMS, WhatsApp, and omnichannel marketing strategies for retail brands. Learn how to personalize campaigns, drive foot traffic, and boost sales with Endear.
Retail Sales & Marketing
The 4 Best SMS Marketing Platforms for Retailers in 2026
Looking for the best SMS marketing platforms for retailers? We review the top tools for driving sales, personalizing messages & building customer loyalty.
By Kara Zawacki
Retail Sales & Marketing
5 Gen Z Shopping Trends Retailers Should Know for the 2025 Holiday Season
Learn 5 Gen Z shopping trends for the 2025 holiday season. From Black Friday enthusiasm to TikTok shopping and deal hunting, understand what drives this generation.
By Robert Woo
Retail Sales & Marketing
Endear’s WhatsApp Integration Is Now in Early Access
Endear is bringing WhatsApp for Business messaging to its CRM platform. Sign up to get early access.
By Jinesh Shah
Shopify
Get the most out of your Shopify store with guides on integrations, data syncing, and clienteling workflows. Learn how to connect your e-commerce and in-store operations to drive more sales.
Shopify
How to Build a VIP Customer Strategy on Shopify
Ready to increase loyalty? A step-by-step guide to identifying Shopify VIP customers, designing exclusive perks, and automating your rewards program.
By Kara Zawacki
Shopify
The 7 Best Shopify Apps for Customer Retention in 2026
Stop losing customers. Our 2026 guide reveals the 7 best Shopify apps for customer retention. Boost loyalty, manage subscriptions, and increase profits.
By Kara Zawacki
Shopify
Integrating AI with Your Existing POS and Ecommerce Platform
Learn how to seamlessly integrate AI with your existing POS and Shopify store. Boost sales, personalize experiences, no complex overhaul needed.
By Kara Zawacki
Success Stories
A growing collection of customer case studies and success stories of our customers effectively using Endear to innovate and invigorate their retail sales.
Success Stories
How M.M.LaFleur Scales White-Glove Clienteling With Appointments, Lookbooks, and Radical Transparency
Discover how M.M.LaFleur uses Endear’s built-in retail appointment software capabilities to power in-store appointments, scale clienteling, and drive high-intent shopping experiences.
By Robert Woo
Success Stories
Why Retail Brands Using Shopify Rush to Onboard Endear CRM in Q4
Most retail brands lose 70% of holiday customers by February. Learn how smart Shopify brands rush to onboard Endear in Q4 so they're ready to retain those shoppers the moment the new year hits.
By Robert Woo
Success Stories
How UNTUCKit Boosted Conversions and Reduced Missed Chats with Endear SalesChat
Discover how UNTUCKit used Endear SalesChat to boost conversion rates from 25% to 32%, cut missed chats by more than half, and deliver seamless omnichannel customer experiences.
By Kara Zawacki