coats hanging on a rack

Mar 5, 2021

8 Answers to your Top Questions About Choosing Endear

We know trying out a new technology solution can raise some questions, so we've got answers.

By Leigh Sevin, Co-Founder @ Endear


1. "Is it complicated to get started?"

Nope, quite the opposite. We pride ourselves on having a smooth install process that takes very little lift. In fact, if you're a Shopify POS merchant, we can get you up and running in just a few clicks. Save your tech team favors for another day.

Our customers can attest to that

eberjey logo

Its been 45 minutes and already Endear has made my life easier with 2 different virtual customers!

Caroline O.
Store Manager @ Eberjey
Wildfang logo

[Endear] is quick to implement, easy for my team to use and has created real results for us in the first few months of adoption.

Libby S.
Director of Retail @ Wildfang

2. "Most tech solutions come with hidden fees and paywalls. What's the catch?"

We hate those, too. That's why Endear costs $0 to get started, and what you see in our pricing plans is what you get. Don't see a plan that's just right for your team? We're dedicated to working with you to create a plan that perfectly fits your needs.

"I've used every CRM from Salesforce down and Endear is the best one I've found for us." - Rebag

3. "Do I have to import my own data to make Endear work?"

Absolutely zero time-consuming imports on your end. We integrate seamlessly with your store's POS for a real-time feed of customer data, order history, and product details so your team always has access to the most up-to-date info.

But wait, there's more!

We do custom integrations, too. See who we currently integrate with and, if yours is unlisted, let us know who we should work with next.

4. "How do I onboard my team onto Endear?"

Don't worry, we'll take care of that. We provide free onboarding for your entire team and like to continually check-in during your early weeks to make sure everything's going smoothly. We want them to become Endear power users as much (if not more) than you do.

"It's so easy to use, I was able to get a team of 8 up and running within a week!" - Todd Snyder

5. "When can I expect to start seeing results?"

Once integrated with your POS and actively used by your team, Endear users typically see their first converted sale within the first week. What have you got to lose?

Statistically speaking...

(We'll just leave these here)


Higher Conversion Rate. Messages sent using real-time customer data better resonate with your customers to yield better conversations and higher conversions than standard methods.


Average Return on Subscription. The average Endear customer sees a 94x return on the cost of their monthly Endear subscription. Really, really.


Average Engagement Rate. Our customers see an average 33% engagement rate with the messages they send through Endear; that's about 24% higher than standard email marketing.

Ready to talk to the team?

Bring your questions and hesitations and let us show you how Endear can help your team sell smarter.

6. "What's the difference between using Endear and texting customers on my personal phone?"

Your team is probably already doing this but, without Endear, there's no way for you to know to what extent. Endear makes sure you can track every message sent on your brand's behalf. Plus, clienteling, or using customer data to build long-term relationships, is our bread and butter. Our all-in-one CRM, messaging platform, and data-driven lookbook builder gives your team all the tools they need to start texting and clienteling at scale.

Here's what our customers have to say

Parker Clay logo

On a personal level, our staff is able to know names and details about each client and it has turned into the clients coming back to purchase.

Valerie T.
Retail Ambassador @ Parker Clay
gorjana logo

Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience.

Ryan L.
Director of Technology @ gorjana
Nova Octo logo

The ease of using Endear has made it a vital tool to manage and communicate with our clients without anything falling through the cracks.

Silje L.
Founder @ Nova Octo

7. "Retail tech is new to my team. What if I have questions while I'm using Endear?"

We're always available via livechat or email for any and all questions you have regarding your experience. We believe a great tech product is only as great as its customer service.

8. "I've tried plenty of apps that promise results but don't deliver. What makes Endear different?"

When you become a customer, you become a partner. Our team is made up of retail enthusiasts and professionals with two fingers on the pulse, which means we're not only confident our platform is the only tool you need for clienteling, but we're always here to help develop and implement a modern sales strategy that drives serious results for your team.

"Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience." - Gorjana