1. "What is Endear, and is it complicated to get started?"
Endear is a CRM and clienteling platform for retail brands to connect their point-of-sale (POS) and e-Commerce apps in order to create robust customer profiles. These profiles give your brand a holistic view to see exactly who has purchased what, when, how often, and how much. But that's just the beginning. Organize and utilize your customer data to send text & email campaigns, create and share products remotely, and track how outreach converts into sales, both in-store and online.
With these tools, your sales teams can be empowered to reach out to high-end customers and build relationships that ensure customer loyalty. So, is it complicated? Nope, quite the opposite. We pride ourselves on having a smooth install process that takes very little lift. In fact, we connect with the most popular point-of-sale systems with just a few clicks. So you can save your tech team favors for another day.
2. "What's the difference between using Endear and texting customers on my personal phone?"
Your team is probably already doing this but, without Endear, there's a lot of missing information. There's no way for managers to know to what extent retail associates are reaching out, or that the messages maintain a high-quality brand voice that still feels conversational. There's no way to know exactly which messages bring customers in, and there's no possibility for customers to buy directly from a regular ol' text. But with Endear, you can track every message sent on your brand's behalf. Our all-in-one CRM, messaging platform, and data-driven Shoppable Stories gives your team all the tools they need to start clienteling at scale.
3. "Do I have to import my own data to make Endear work?"
Not at all. Endear integrates seamlessly with your store's point-of-sale and other relevant platforms for a real-time feed of customer data, order history, and product details. This means there's zero time-consuming imports on your end. And once installed, your brand's in-store sales team always has access to the most up-to-date info.
4. "How do I onboard my team onto Endear?"
We provide free onboarding for your entire team and like to continually check-in during your early weeks to make sure everything's going smoothly. We also offer a library of resources with Endear Academy. And of course, we're always available via livechat or email for any and all questions you have. Ultimately, Endear works as well as the team who wants to use it. With the retail team's buy-in, the sky is the limit. We want them to become Endear power users as much (if not more) than you do.
"It's so easy to use, I was able to get a team of 8 up and running within a week!" - Todd Snyder
5. "When can I expect to start seeing results?"
Once integrated with your POS and actively used by your team, Endear users typically see their first converted sale within the first week. You can check out our customer testimonials here and see just how impactful Endear can be for your brand. What have you got to lose?
"Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience." - Gorjana
6. How can I get started?
We're always here to help develop and implement a modern sales strategy that drives serious results for your team. Currently, we offer a 14-day free trial for small businesses, and a pilot program for qualified brands. Contact us to learn more.
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