All Articles
All articles from the Endear Blog
Retail AI
How Are Large Retailers Using AI In Retail?
AI in retail is already helping teams answer questions, assist shoppers and check purchases. See what retailers have deployed and how to assess the results.
By Kara Zawacki
Sep 23, 2026
Clienteling
Multi-brand Clienteling When Your Group Runs Several Brands
Multi-brand clienteling needs clear rules for customer access, consent and reporting. Use this guide to plan a shared platform that respects each retail brand.
By Kara Zawacki
Sep 23, 2026
Retail CRM
POS CRM Integration When Your Stores Use Different Systems
POS CRM integration across multiple systems needs clear data rules and a tested rollout. Compare connector coverage, plan imports and choose a practical pilot.
By Kara Zawacki
Sep 23, 2026
Clienteling
What To Look For In Enterprise Clienteling Software
Enterprise clienteling software needs reliable integrations, clear permissions and useful reporting. Use five questions to assess vendors and plan a rollout.
By Kara Zawacki
Sep 23, 2026
Omnichannel Retail
What A Unified Commerce Platform Changes On The Sales Floor
A unified commerce platform connects customer, order and inventory data. See how it helps store teams serve shoppers and where to start with your own systems.
By Kara Zawacki
Sep 23, 2026
Clienteling
The State of Clienteling 2026: Personal Outreach Is Retail's Highest-Converting Channel
Here's what the numbers from 2000+ retail stores reveal about clienteling's impact on brands. See 2026 benchmarks by industry, channel, and reply rate.
By Philip Marshall
Sep 9, 2026
Retail Strategy
9 Challenges Retail Leaders Face Ahead of Holiday Season (and How to Tackle Them)
Explore 9 common holiday retail challenges, from limited customer data to inconsistent stores, plus practical starting points to tackle each one.
By Philip Marshall
Aug 25, 2026
Retail Strategy
How to Capture More Customer Data In Store Before the Holiday Rush
Learn how to capture customer emails, phones, and preferences in store before Q4. Discover scripts, timing tactics, and habits that set up personalized holiday outreach.
By Philip Marshall
Aug 20, 2026
Appointments
Why Your Retail Appointments Aren't Driving ROI (And How to Fix It)
The five reasons retail appointment programs underperform, from low bookings to no-shows, and how to fix each one to drive real ROI.
By Philip Marshall
Retail AI
The AI Adoption Problem: How to Get Stores to Use AI Clienteling
Discover how retail leaders can drive real adoption of AI clienteling tools on the store floor.
By Philip Marshall
Jun 25, 2026
Clienteling
What Luxury Clienteling Actually Looks Like in 2026
How top luxury brands like DVF and Alexis Bittar build client relationships that last beyond the first sale.
By Philip Marshall
Jun 18, 2026
Endear Updates
Introducing AI Opportunity Engine: Never Miss a Reason to Reach Out
Turn customer signals into a ranked daily queue of outreach opportunities with AI Opportunity Engine. Always know exactly who to reach out to, what to say, and when to send it.
By Leigh Sevin
Appointments
Appointment Follow-Up Messages That Convert: Templates for Retail
Appointment follow-up templates for retail brands. Copy-paste SMS and email messages for confirmations, reminders, thank yous, product follow-ups, and no-shows.
By Kara Zawacki
Apr 3, 2026
Appointments
Virtual Personal Shopping: A Retailer's Guide
Virtual personal shopper programs drive 3x AOV and 1.5x purchase frequency. Learn formats, technology, and strategy to launch yours.
By Kara Zawacki
Apr 3, 2026
Appointments
Styling Appointments: How Retailers Can Offer Personalized Style Sessions
Styling appointments drive 3x higher AOV. Learn how to launch personalized style sessions with this step-by-step retail playbook.
By Kara Zawacki
Apr 3, 2026
Appointments
Personal Shopping: How Retailers Build Appointment Programs That Drive Revenue
Personal shopping drives 3x higher AOV & 1.5x purchase frequency. Learn how retailers build appointment programs that scale across stores.
By Kara Zawacki
Apr 3, 2026
Clienteling
The Follow-Up Effect: Why Retail Revenue Starts After the First Transaction (Infographic)
63% of shoppers return after personal follow-up. Learn how post-purchase outreach drives repeat visits, incremental revenue, and customer loyalty.
By Robert Woo
Clienteling
From First Time Purchase to Repeat Revenue
Learn how AG Jeans and Jones Road Beauty turn first time shoppers into loyal customers with personal follow up.
By Robert Woo
Appointments
How to Reduce No-Shows for Retail Appointments
Appointment no-shows cost retailers thousands in lost revenue. Learn 7 proven steps to reduce no shows for retail appointments with reminders, CRM, and more.
By Kara Zawacki
Mar 16, 2026
How to Turn Every Customer into a Regular
Most shoppers buy once and vanish. Discover how to convert first-time buyers into regulars with four key retail strategies.
By Robert Woo
Clienteling
How Can I Sell More Dresses at My Bridal Shop?
Learn how clienteling helps bridal shops sell more dresses. Discover the follow-up strategies and relationship-building that turn brides into buyers.
By Robert Woo
Growing Your Retail Brand? Here’s How to Scale Personalization the Right Way
Growing shouldn't mean losing personal service. Learn top strategies brands use to scale clienteling and maintain consistency across all your stores.
By Robert Woo
Success Stories
How M.M.LaFleur Scales White-Glove Clienteling With Appointments, Lookbooks, and Radical Transparency
Discover how M.M.LaFleur uses Endear’s built-in retail appointment software capabilities to power in-store appointments, scale clienteling, and drive high-intent shopping experiences.
By Robert Woo
Appointments
Buyer’s Guide For Retail Appointment Scheduling Software
Discover how the right retail appointment scheduling software can 3x your conversion rates, increase customer engagement & modernize your store operations.
By Kara Zawacki