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#virtualclienteling

Modern Retail

Putting the “AI” in Ret(ai)l Clienteling

There are huge opportunities for AI in the world of retail. Here are some ways we could see clienteling and AI enhance brand-customer relationships.

By Robert Woo

Modern Retail

The Digitalization of Beauty in 2023

Despite uncertainty in the economy and due to the pandemic, the beauty industry continues to flourish. We're looking at how this timeless industry has used new communication methods to innovate and lead the way.

By Robert Woo

Mall atrium

Modern Retail

The most comprehensive definition of Clienteling

Clienteling has always been an important part of good retail strategy, but with current economic volatility, it has taken on new meaning in today's omnichannel world.

By Robert Woo

How personalization will increase your jewelry sales

Time and time again, surveys show that customers want a personalized experience. How can you use personalization to increase sales for your jewelry business? This article explores how.

By Robert Woo

Best Practices

4 ways a retail CRM software will boost your business

Retail CRM software can help brands analyze their data and identify their best customers.

By Robert Woo

3-shopify-plus-apps-associate

Modern Retail

The Top 3 Shopify Plus Apps your Shopify-Powered Brand Needs for Modern Retail

A short list of the best Shopify Plus apps your Shopify-powered store needs to grow your modern clienteling initiatives.

By Casey Drake

group in front of computer

Best Practices

15 Customer Service Training Ideas and Exercises for Retail

To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.

By Leigh Sevin

rhone store

Success Stories

How Rhone Used Endear to Launch their Virtual Concierge Program

Find out how athletic apparel brand, Rhone, counted on Endear to launch their virtual concierge program during COVID-19

By Leigh Sevin

toddler using mobile phone

Modern Retail

5 Best Shopify Apps to Pair With Shopify POS

A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.

By Casey Drake

people shopping at a store

Modern Retail

Showrooming vs webrooming and how they help retail brands grow

Read this in-depth breakdown of showrooming vs webrooming and how these two different customer journeys help retail brands grow.

By Casey Drake

store front with bicycle

Best Practices

How to Measure the ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer

Where does the physical store fit into the modern path to purchase and how do you measure this impact?

By Casey Drake

stylist man wearing leather shoes

Modern Retail

Pants & People: The Bonobos Success Story

Learn how a retail business's investments in their customers and their brand experience pivoted their success in the industry.

By Casey Drake

5 fool-proof ways to increase footfall in retail outline