#virtualclienteling
Modern Retail
The Digitalization of Beauty in 2023
Despite uncertainty in the economy and due to the pandemic, the beauty industry continues to flourish. We're looking at how this timeless industry has used new communication methods to innovate and lead the way.
By Robert Woo
Modern Retail
The most comprehensive definition of Clienteling
Clienteling has always been an important part of good retail strategy, but with current economic volatility, it has taken on new meaning in today's omnichannel world.
By Robert Woo
How personalization will increase your jewelry sales
Time and time again, surveys show that customers want a personalized experience. How can you use personalization to increase sales for your jewelry business? This article explores how.
By Robert Woo
Best Practices
4 ways a retail CRM software will boost your business
Retail CRM software can help brands analyze their data and identify their best customers.
By Robert Woo
Modern Retail
The Top 3 Shopify Plus Apps your Shopify-Powered Brand Needs for Modern Retail
A short list of the best Shopify Plus apps your Shopify-powered store needs to grow your modern clienteling initiatives.
By Casey Drake
Best Practices
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
By Leigh Sevin
Success Stories
How Rhone Used Endear to Launch their Virtual Concierge Program
Find out how athletic apparel brand, Rhone, counted on Endear to launch their virtual concierge program during COVID-19
By Leigh Sevin
Modern Retail
5 Best Shopify Apps to Pair With Shopify POS
A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.
By Casey Drake
Modern Retail
Showrooming vs webrooming and how they help retail brands grow
Read this in-depth breakdown of showrooming vs webrooming and how these two different customer journeys help retail brands grow.
By Casey Drake
Best Practices
How to Measure the ROI of a Brick & Mortar Store in the Age of the Omni-Channel Customer
Where does the physical store fit into the modern path to purchase and how do you measure this impact?
By Casey Drake
Modern Retail
Pants & People: The Bonobos Success Story
Learn how a retail business's investments in their customers and their brand experience pivoted their success in the industry.
By Casey Drake