Many retailers tend to be ROI-conscious when it comes to their software, and a CRM is no exception. Tulip maintains extremely high up-front costs when signing up for their services.

Meanwhile, Endear offers a 14-day free trial and custom pilot programs, with $0 platform fees.

In addition to a custom API and unlimited .CSV imports, Endear also offers a library of pre-built integrations that are all free to connect to, which helps make it an easier choice for brands with a more robust tech stack. Due to this lower barrier to entry, Endear is simple to test and pilot, and ends up being an easier software to get approved by leadership because it’s an all-in-one platform with no hidden fees.

Our team prides itself on getting brands up and running with Endear in no time at all. On average, it takes Tulip six to twelve hours to update data for their clients. With Endear, this happens in real-time. This is due to our tech team that has extensive retail experience and can anticipate obstacles when working with new retail partners.

Customers report that it typically takes 3 months or longer to onboard Tulip, which can lead to frustration when trying to be strategic and grow quickly. An extra week or two of onboarding and configuration means not being able to capture thousands of data points that could serve better clienteling and personalization.

Modern retail runs on data. Unfortunately it’s hard to keep data clean, as most retailers know. According to Salesforce, it roughly costs $1 to verify data as it comes in, $10 to clean data after it’s been collected, and $100 if you do nothing with the dirty data.

Endear makes it a priority to clean each new partner’s data, for free. After all, we can’t provide the best retail analytics and insights if we’re working off bad data. It behooves us to make sure the data is clean, and that’s part of our process. It’s a major benefit to our clients, and a step that Tulip doesn’t take.

When it comes to pricing, flexibility is very important to many retail brands. Upfronting a year-long subscription – as Tulip does – can be a deal-breaker for some stores, and locking into a CRM can be a pain if it turns out it’s not quite right for your team.

We here at Endear understand this pain-point, which is why we offer month-to-month pricing, so brands don’t feel like they are handcuffed if we’re not the right fit (luckily for us, we usually are!). This flexible, no-commitment contract again makes us an easier sell to the CFO/CTO, but also provides peace-of-mind for managers who are worried about costs and ROI.

Tulip doesn’t have month-to-month flexibility, which has been an issue for some brands.

Finally, when it’s all said and done, the best software is the one that you want to use and spend time in. That’s why Endear has focused on making our UI and UX as tailored as possible for real-world retail teams, who are (almost without exception) incredibly busy.

Endear was built from the ground up for retail teams to do more with less. So even smaller sales & marketing teams can manage personalized, segmented email campaigns to hundreds of thousands of contacts. Or easily hand-off SMS conversations to the rep that is on-duty over the course of days or weeks. Or even to make real-time customer engagement possible and easy with our live SalesChat.

Those who have come to us from Tulip have universally touted the easy to use interface of Endear that helps them intuitively do what they need to do, faster and without confusion.