All Articles
All articles from the Endear Blog
Omnichannel Retail
What Is Phygital Retail and Why It Matters [+ 3 Examples]
Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.
By Dorea Novaez
Retail Sales & Marketing
The ABC's of DTC (in Order of Relevance)
Every acronym you've ever encountered related to retail & the rise of DTC
By Leigh Sevin
Appointments
How These 5 Brands are Booking More Appointments and Growing Their ROI
Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.
By Leigh Sevin
Clienteling
What is a Lookbook? The Complete Guide for Modern Retail
Engage and convert your retail customers with customized and clickable content.
By Dorea Novaez
Retail CRM
What Is a Retail CRM? The Complete Guide for Modern Retail Brands
Learn what retail CRM means, why your stores need one, and how to choose the right platform. The practical guide for retail directors managing 5–200 locations.
By Leigh Sevin
Omnichannel Retail
What Is an Omnichannel Associate? Roles, Skills, and Tools Explained
An omnichannel associate bridges your online and in-store experience. Learn the role types, skills, tools, and how to build a world-class omnichannel team in 2025.
By Leigh Sevin
Clienteling
The Retailer's Guide to Winning Back Lost Customers
Key points and areas to focus on for re-engaging lapsed customers.
By Dorea Novaez
Clienteling
What is Customerization? Definition and 5 Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
By Leigh Sevin
Retail Sales & Marketing
20 Sales Promotion Examples Every Retailer Should Steal
Looking for retail sales promotion ideas that actually move product? Here are 20 real examples, from BOGO to VIP early access, plus how to send them to the right customers at the right time.
By Leigh Sevin
Omnichannel Retail
BOPIS in Retail: What It Is and How to Launch a Program That Actually Drives Store Sales
BOPIS lets shoppers buy online and pick up in store. See how it works, real retail examples, and how to launch a BOPIS program that drives store sales.
By Leigh Sevin
Retail CRM
9 CRM Examples in Retail to Inspire Your Customer Relationship Strategy
Explore 9 real CRM examples in retail, from Stitch Fix to Sephora, plus the tactics, tools, and AI features that turn one-time shoppers into loyal customers.
By Leigh Sevin
Clienteling
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
By Leigh Sevin
Clienteling
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
By Leigh Sevin
In-Store Experience
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
In-Store Experience
Retail Customer Experience: The 2026 Strategy Guide
What retail customer experience is, why it matters, and how to build a 2026 CX strategy, the key elements, trends, measurement, and real examples that drive loyalty.
By Dorea Novaez
In-Store Experience
Revolutionizing Retail: How ettitude Transformed Pop-Up Success with Endear
Dive into the success story of sustainable brand, ettitude, and their LA pop-up. Discover the role of Endear in seamless customer engagement, tailored promotions, and a remarkable 300% sales boost.
By Leigh Sevin
In-Store Experience
Retail Customer Service Training: 15 Ideas, Exercises & a Program Framework
Build a retail customer service training program that sticks. 15 proven ideas, exercises & a skills framework used by Zappos, Bombas, Warby Parker & more.
By Leigh Sevin
Omnichannel Retail
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
By Dorea Novaez
In-Store Experience
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
Clienteling
Customer Loyalty Programs in Retail: The Complete Guide
Everything you need to know about customer loyalty programs in retail: types, examples from top brands, how to build one, and why adding a human layer is what makes them stick.
By Leigh Sevin
Omnichannel Retail
What is Omnichannel Retail and Why is it Important?
Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.
By Dorea Novaez
Clienteling
How to build customer loyalty in retail
Learn to retain customers and build customer loyalty whether your retail business is online, in-store, or both.
By Leigh Sevin
In-Store Experience
Examples of Good Customer Service in Retail
Make sure you're providing the best experience by following these examples of good customer service in retail.
By Leigh Sevin
Retail CRM
Predictions for the Future of Retail as Forecasted by the Founders of Endear
Learn what trends the founders of retail CRM platform Endear predict will matter most for the industry.
By Leigh Sevin