All Articles
All articles from the Endear Blog
In-Store Experience
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
In-Store Experience
Your Guide to Retail Customer Experience and How to Improve Your Strategy
Cut through the noise and drive meaningful engagement with your target customers.
By Dorea Novaez
In-Store Experience
Revolutionizing Retail: How ettitude Transformed Pop-Up Success with Endear
Dive into the success story of sustainable brand, ettitude, and their LA pop-up. Discover the role of Endear in seamless customer engagement, tailored promotions, and a remarkable 300% sales boost.
By Leigh Sevin
In-Store Experience
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
By Leigh Sevin
Omnichannel Retail
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
By Dorea Novaez
In-Store Experience
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
Clienteling
The Best Customer Loyalty Programs in Retail and 5 Ways to Start Your Own
Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.
By Leigh Sevin
Omnichannel Retail
What is Omnichannel Retail and Why is it Important?
Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.
By Dorea Novaez
Clienteling
How to build customer loyalty in retail
Learn to retain customers and build customer loyalty whether your retail business is online, in-store, or both.
By Leigh Sevin
In-Store Experience
Examples of Good Customer Service in Retail
Make sure you're providing the best experience by following these examples of good customer service in retail.
By Leigh Sevin
Retail CRM
Predictions for the Future of Retail as Forecasted by the Founders of Endear
Learn what trends the founders of retail CRM platform Endear predict will matter most for the industry.
By Leigh Sevin
In-Store Experience
7 Essential Retail Skills of Top Sales Associates
Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.
By Leigh Sevin
Shopify
5 Best Shopify Apps to Pair With Shopify POS
A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.
By Casey Drake
In-Store Experience
6 Ways to Improve Your Shopping Experience (+ 3 Examples)
Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.
By Leigh Sevin
Omnichannel Retail
Showrooming vs webrooming and how they help retail brands grow
Read this in-depth breakdown of showrooming vs webrooming and how these two different customer journeys help retail brands grow.
By Casey Drake
Shopify
The Best Shopify Stores That Engage Customers Through Both E-Commerce & POS
Discover 13 remarkable e-commerce businesses using Shopify to expand their online businesses to physical retail, and learn the advantages of their decision.
By Leigh Sevin
Clienteling
How to retain customers in retail with 8 examples
New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.
By Leigh Sevin
Shopify
How to Enable Curbside Pick-Up with Shopify (and Who Already Is)
Learn about the benefits of curbside pick-up and how to offer the service at your retail store
By Leigh Sevin
Retail Strategy
The Importance of Store Associates in the Retail Tech Revolution
The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.
By Casey Drake
Success Stories
Koio's Sneaker Success: Unveiling the Impact of Endear's Clienteling in Local Store Marketing
Sneaker brand, Koio, upped their retail marketing game for a new product launch by leveraging Endear to invite local customers to shop in-store.
By Dorea Novaez
In-Store Experience
Modern Store Formats & How To Choose The Right One
Learn about the different types of modern physical store formats and know which format works best for your retail business.
By Leigh Sevin
Clienteling
Personalized Messaging: The Power of Thank You
Learn about personalized messaging strategy and how the expression of gratitude can create measurable results in retail clienteling.
By Dorea Novaez
Retail Strategy
Leveraging Store Associates to Personalize Your Email Marketing
Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?
By Dorea Novaez
In-Store Experience
How Retailers Can Improve Email Capture Rates
Recent insights on how stores are capturing important client data and some best practices to improve the process.
By Casey Drake