#customerservice

stylish models in denim outfits

Clienteling

How Stores are Turning their Associates into Personal Stylists

Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.

By Dorea Novaez

Hyper-Personalization: The Holy Grail of Retail Success

Clienteling

Hyper-Personalization: The Holy Grail of Retail Success

Hyper-personalization refers to brands providing customized experiences for individual customers. Learn more about how data-driven communication can lead to more meaningful engagement and sales.

By Robert Woo

Retail Strategy

Retail Marketing: What Is It and Why Is It Important?

Retail marketing in today's competitive landscape looks very different than in the past. Learn the successful retail marketing strategies used by top brands that drive sales today.

By Leigh Sevin

interaction with customers

Clienteling

How clienteling experts interact with customers in retail

There are many different ways your sales teams can interact with customers in retail. In this article, we're going to discuss the best way to engage your shoppers.

By Robert Woo

woman shopping for new clothes

Clienteling

Clienteling vs. Customer Service: The Secret Ingredient to Boosting Sales

Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.

By Robert Woo

Endear customer service rep at computer

Endear Updates

Don't be Fooled: Live Chat isn't Sales

Live Chats are an important part of any e-commerce experience, but don't mistake what they do for sales.

By Leigh Sevin

wad of cash

Retail Strategy

How (and how much) should you pay your retail team?

With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.

By Leigh Sevin

denim jeans on display

Retail Strategy

5 Ways to Win "Returns Season"

Turn customer returns into a positive for both your online and in-store business this holiday season.

By Leigh Sevin

omnichannel associate on phone

Retail Strategy

The Rise of the Omnichannel Associate and Why You Should Hire One (or More)

A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.

By Leigh Sevin

hand with a mobile phone

Retail Strategy

Inspiring Retail Customer Service in the Age of the Mobile Shopper

This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.

By Leigh Sevin

group in front of computer

Retail Strategy

15 Customer Service Training Ideas and Exercises for Retail

To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.

By Leigh Sevin

friends having a conversation

Retail Strategy

Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success

Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.

By Leigh Sevin

man paying at the cashier

Retail Strategy

7 Essential Retail Skills of Top Sales Associates

Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.

By Leigh Sevin

man walking with red shopping bags

Retail Strategy

How to Enable Curbside Pick-Up with Shopify (and Who Already Is)

Learn about the benefits of curbside pick-up and how to offer the service at your retail store

By Leigh Sevin