#customerservice
Modern Retail
How Stores are Turning their Associates into Personal Stylists
Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.
By Dorea Novaez
Modern Retail
Hyper-Personalization: The Holy Grail of Retail Success
Hyper-personalization refers to brands providing customized experiences for individual customers. Learn more about how data-driven communication can lead to more meaningful engagement and sales.
By Robert Woo
Best Practices
Retail Marketing: What Is It and Why Is It Important?
Retail marketing in today's competitive landscape looks very different than in the past. Learn the successful retail marketing strategies used by top brands that drive sales today.
By Leigh Sevin
Best Practices
How clienteling experts interact with customers in retail
There are many different ways your sales teams can interact with customers in retail. In this article, we're going to discuss the best way to engage your shoppers.
By Robert Woo
Modern Retail
Clienteling vs. Customer Service: The Secret Ingredient to Boosting Sales
Customer service has always been an incredibly important part of customer experiences. However in recent years, large and small retailers alike have focused more of their time and money on clienteling.
By Robert Woo
From The Founders
Don't be Fooled: Live Chat isn't Sales
Live Chats are an important part of any e-commerce experience, but don't mistake what they do for sales.
By Leigh Sevin
Best Practices
How (and how much) should you pay your retail team?
With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.
By Leigh Sevin
Best Practices
5 Ways to Win "Returns Season"
Turn customer returns into a positive for both your online and in-store business this holiday season.
By Leigh Sevin
Modern Retail
The Rise of the Omnichannel Associate and Why You Should Hire One (or More)
A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.
By Leigh Sevin
Modern Retail
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
Best Practices
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
By Leigh Sevin
Best Practices
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
Best Practices
7 Essential Retail Skills of Top Sales Associates
Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.
By Leigh Sevin
Integration Partners
How to Enable Curbside Pick-Up with Shopify (and Who Already Is)
Learn about the benefits of curbside pick-up and how to offer the service at your retail store
By Leigh Sevin