Personalization at Scale: Leveraging Endear CRM and Newstore POS for Tailored Customer Experiences

Providing personalized experiences to customers has become essential for success. With the rise of digital commerce and changing consumer preferences, midsize apparel and retail brands need to leverage advanced CRM and POS solutions to deliver tailored experiences at scale. Explore how integrating Endear CRM and Newstore POS can empower brands to achieve personalization at scale and drive customer engagement.

Newstore POS integration with Endear

Understanding the Importance of Personalization

Personalization has emerged as a key differentiator for retail brands aiming to stand out in a crowded marketplace. Research shows that personalized experiences can lead to increased customer satisfaction, loyalty, and ultimately, higher revenue. According to a study by McKinsey & Co., companies that excel at personalization generate 40 percent more revenue from those activities than average players. By tailoring interactions based on customer preferences, behaviors, and past purchases, retailers can create meaningful connections that resonate with their audience.

Leveraging Newstore POS for Seamless Integration

Newstore is a leading point of sale solution designed to streamline retail operations and enhance the in-store shopping experience. By integrating Newstore with Endear CRM, retailers can bridge the gap between online and offline channels, enabling a seamless omnichannel experience for customers. With real-time synchronization of customer data between Endear CRM and Newstore POS, retailers can ensure consistency and continuity across all touchpoints. This integration allows retailers to access valuable customer insights and deliver personalized experiences both in-store and online.

Success Story

How Boutiq & Endear Helped RMS Achieve a 2.4x Increase in Average Order Value

Implementing Personalization Strategies

Once Endear and Newstore are integrated, retailers can implement various personalization strategies to engage customers and drive sales growth. Some effective strategies include:

  1. Personalized Product Recommendations: Utilize customer data stored in Endear CRM to recommend relevant products based on past purchases and browsing history. By presenting customers with personalized recommendations, retailers can increase cross-selling and upselling opportunities.
  2. Targeted Promotions and Offers: Segment your customer base using Endear CRM's advanced segmentation tools and create targeted promotions and offers tailored to specific customer segments. This approach ensures that promotions resonate with customers' interests and preferences, leading to higher conversion rates.
  3. Automated Email Campaigns: Set up automated email campaigns using Endear CRM to deliver personalized communications to customers at key touchpoints in their journey. Whether it's a welcome email for new customers or a reengagement email for dormant customers, automation helps retailers stay connected with their audience and drive engagement.


In today's retail landscape, personalization is no longer a nice-to-have but a necessity for driving customer engagement and loyalty. By leveraging Endear and Newstore, brands can unlock the power of personalization at scale and deliver tailored customer experiences that drive sales growth. From personalized product recommendations to targeted promotions, the possibilities are endless. Are you ready to take your retail strategy to the next level? With Endear CRM and Newstore POS, the future of retail is personalized.