Unlocking Retail Excellence: MoMA Design Store's Journey with Endear

Discover how MoMA Design Store leveraged Endear to revolutionize clienteling.

MoMA Design Store in SoHo NYC

About MoMA Design Store

MoMA Design Store, an extension of The Museum of Modern Art, is a curator-approved haven offering a diverse array of products—from furniture and home decor to tech gadgets and kids' toys. With locations in NYC and a vibrant online presence, MoMA Design Store curates products with an artistic touch, embodying the essence of modern design for everyday living.

Caitlin Gaffney, Assistant Store Manager and a driving force behind Endear's adoption, shares insights into the seamless integration and transformative impact Endear has had on their retail strategy.

What was the problem you were looking to solve by seeking out a retail technology?

We were seeking a platform to streamline communication between our store associates and clients, while also providing key metrics. User-friendliness was paramount—regardless of technical expertise, we needed a solution that anyone could grasp.

How has Endear helped you solve that problem?

Endear has empowered our store teams to communicate effortlessly and confidently with clients. The Messaging feature's Templates ensure the proper conveyance of crucial information while maintaining our distinctive brand voice. The real-time sales reporting provided by Endear allows us to showcase to staff how their efforts directly impact business performance.

Endear: The Perfect Fit for MoMA Design Store's Vision

Endear seamlessly aligns with MoMA Design Store's vision, offering a user-friendly platform that enhances communication and provides actionable insights. From template-driven messaging to real-time sales reporting, Endear has become an integral part of MoMA Design Store's retail success story.

Between the insightful reporting, user friendly interface and the exemplary customer service experience, Endear has been a fantastic addition to our client services practices.

Caitlin Gaffney, Assistant Store Manager @ MoMA Design Store

Explore how your retail journey can mirror MoMA Design Store's evolution.

Book a demo today to dive into the world of clienteling excellence with Endear—where innovation meets retail.