How MoMA Design Store Streamlines Communication and Inspires Associate Confidence With Endear

MoMA Design Store in SoHo NYC

Learn how art-forward design and home goods store, MoMA Design Store, counts on Endear to communicate with confidence.

About MoMA Design Store

MoMA Design Store is closely linked to The Museum of Modern Art, which established the world's first curatorial department devoted to architecture and design in 1932. Every product at MoMA Design Store is curator-approved with everyday living in mind and offers products across category including furniture, tabletop, home decor, books, kids toys, tech products, personal accessories and more. They have locations in New York City, including within the Museum, in Midtown and Soho and can be found at store.moma.org

Caitlin Gaffney, the store's Assistant Store Manager who helped pioneer the adoption of Endear with her team, shares why they were looking for a clienteling solution and why Endear is the perfect fit.

What was the problem you were looking to solve by seeking out a retail technology?

We were looking for a platform that would streamline our store associates communication with clients as well as providing key metrics. It was also important to us that the platform we chose would be user friendly and easy for anyone to understand, regardless of an employee’s technical prowess.

How has Endear helped you solve that problem?

Endear has allowed our store teams to communicate with their clients with ease and confidence. With the Templates feature in Messaging, employees are able to convey important information as well as ensuring they are using the proper brand voice. We are also able to show staff in real-time how their efforts have improved business with the sales reporting Endear provides.

"Between the insightful reporting, user friendly interface and the exemplary customer service experience, Endear has been a fantastic addition to our client services practices."

But Wait, There's More.

See more customer case studies to learn how other brands are leveraging Endear to grow their businesses. Whether you're in-store, online, or both, Endear can help you better engage your customers and extend their lifetime value.