MoMA Design Store is closely linked to The Museum of Modern Art, which established the world's first curatorial department devoted to architecture and design in 1932. Every product at MoMA Design Store is curator-approved with everyday living in mind and offers products across category including furniture, tabletop, home decor, books, kids toys, tech products, personal accessories and more. They have locations in New York City, including within the Museum, in Midtown and Soho and can be found at store.moma.org. 

Caitlin Gaffney, the store's Assistant Store Manager who helped pioneer the adoption of Endear with her team, shares why they were looking for a clienteling solution and why Endear is the perfect fit.

We were looking for a platform that would streamline our store associates communication with clients as well as providing key metrics. It was also important to us that the platform we chose would be user friendly and easy for anyone to understand, regardless of an employee’s technical prowess.

Endear has allowed our store teams to communicate with their clients with ease and confidence. With the Templates feature in Messaging, employees are able to convey important information as well as ensuring they are using the proper brand voice. We are also able to show staff in real-time how their efforts have improved business with the sales reporting Endear provides.