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All articles from the Endear Blog

A happy customer makes a purchase at a retail store

Clienteling

How to Get Casual Shoppers to Become Loyal Brand Enthusiasts

Every brand has casual shoppers who drift in and out of their orbit. But what does it take to nurture true loyalty?

By Robert Woo

Clienteling

Clienteling Benchmarks by Industry 2025

Reliable clienteling data hard to come by? Not anymore. We analyzed over 1000 retail locations to reveal the true power of personalized outreach.

By Robert Woo

A person looking at a clothing price tag in a boutique shop

Retail Strategy

Tariffs in 2025: How Retail Brands Can Navigate Uncertainty

As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.

By Robert Woo

woman in retail store on iPad

Retail CRM

Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands

If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.

By Kara Zawacki

PatBO stylist smiles and waves in while opening the door of their Miami retail location.

Success Stories

Endear in Action: Q&A with a PatBO Stylist

Hear from PatBO stylist Emily Wriston on what it’s like to use Endear at work everyday.

By Robert Woo

SalesChat interface illustration with the inside of a retail store in the background

Endear Updates

(Re)Introducing SalesChat

By Jinesh Shah

Retail insights and analytics dashboard from Endear

Endear Updates

New & Improved Business Insights

By Jinesh Shah

Endear's WhatsApp for retail Design Program

Endear Updates

WhatsApp Is Coming

By Jinesh Shah

Retail manager using Endear CSV data import

Endear Updates

Faster, Smarter CSV Importer

By Jinesh Shah

New and improved retail tools from Endear for the Spring Drop 2025

Endear Updates

The Spring Product Drop: The latest product updates & releases from Endear

Discover everything we launched in Q1 of 2025, from our new Appointments feature and SalesChat, to our WhatsApp Design Partner program, advanced reporting, and more.

By Jinesh Shah

VIP Appointment customer trying on a blazer with a store associate

Endear Updates

Introducing Appointments

By Jinesh Shah

Sales clerk helping customer at a retail kiosk, supporting by retail concessions from Endear

Endear Updates

Now Supporting Retail Concessions

By Jinesh Shah

Guide retail appointment scheduling

Retail Strategy

The Ultimate Guide to Retail Appointment Scheduling

Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.

By Philip Marshall

Person online shopping on their phone

Retail Strategy

How to Get Local Online Shoppers to Visit In-Store for the First Time

Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?

By Robert Woo

Endear Updates

Introducing Appointment Scheduling: New Endear Feature

Stop juggling multiple tools and missed customer opportunities. Discover how top retailers are turning personalized appointments into measurable sales with Endear's integrated scheduling system.

By Robert Woo

Reformation store interior

Success Stories

Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement

Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.

By Robert Woo

woman helping another woman shop in store

Retail Strategy

The Critical Second Purchase: Why It Matters More Than the First for Modern Retailers

Discover proven strategies to transform first-time buyers into devoted customers. Learn how personalized outreach and meaningful connections can boost retention rates by up to 35%.

By Kara Zawacki

Best clienteling software with logos

Clienteling

The Best Clienteling Software & Tools for Retail in 2025

Tired of clienteling efforts that don’t scale? We compare the leading clienteling platforms and tools to help you find the solution that turns customer data into repeat revenue.

By Philip Marshall

Person walking with shopping bags

Retail Strategy

How to Get First-Time Shoppers to Shop a Second Time

Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.

By Robert Woo

Ultimate Guide to Luxury Clienteling

Clienteling

The Ultimate Guide to Luxury Clienteling in 2025

Learn the art of white-glove clienteling to transform every shopper into a lifelong customer.

By Robert Woo

Endear Team at NRF 2025

Endear Updates

Reflecting on an Inspiring NRF 25: Thank You from Endear

We just wrapped up an incredible time at NRF in New York City, and it’s safe to say the energy at the Javits Center was off the charts! The momentum around retail technology is more electric than ever, and we were thrilled to be right at the heart of it all. From witnessing the latest AI innovations to seeing how brands are reimagining the in-store experience, one thing is clear: 2025 is going to be an exciting year for retail.

By Robert Woo

Retail Strategy

TikTok Ban 2025? The Case for "1st Party" Clienteling

How retail brands can fill the void that will be left after the TikTok ban

By Robert Woo

Prepare for better clienteling in 2026

Clienteling

How to Prepare for Better Clienteling in 2026

Clienteling is the key to customer loyalty and repeat purchases. With these 5 strategies, you can make 2026 your best clienteling year yet.

By Robert Woo

Win big on cyber monday

Retail Strategy

How Brick-and-Mortar Stores Can Win Big on Cyber Monday

Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.

By Robert Woo

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