All Articles
All articles from the Endear Blog
Clienteling
How to Get Casual Shoppers to Become Loyal Brand Enthusiasts
Every brand has casual shoppers who drift in and out of their orbit. But what does it take to nurture true loyalty?
By Robert Woo
Clienteling
Clienteling Benchmarks by Industry 2025
Reliable clienteling data hard to come by? Not anymore. We analyzed over 1000 retail locations to reveal the true power of personalized outreach.
By Robert Woo
Retail Strategy
Tariffs in 2025: How Retail Brands Can Navigate Uncertainty
As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.
By Robert Woo
Retail CRM
Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands
If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.
By Kara Zawacki
Success Stories
Endear in Action: Q&A with a PatBO Stylist
Hear from PatBO stylist Emily Wriston on what it’s like to use Endear at work everyday.
By Robert Woo
Endear Updates
(Re)Introducing SalesChat
By Jinesh Shah
Endear Updates
New & Improved Business Insights
By Jinesh Shah
Endear Updates
WhatsApp Is Coming
By Jinesh Shah
Endear Updates
Faster, Smarter CSV Importer
By Jinesh Shah
Endear Updates
The Spring Product Drop: The latest product updates & releases from Endear
Discover everything we launched in Q1 of 2025, from our new Appointments feature and SalesChat, to our WhatsApp Design Partner program, advanced reporting, and more.
By Jinesh Shah
Endear Updates
Introducing Appointments
By Jinesh Shah
Endear Updates
Now Supporting Retail Concessions
By Jinesh Shah
Retail Strategy
The Ultimate Guide to Retail Appointment Scheduling
Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.
By Philip Marshall
Retail Strategy
How to Get Local Online Shoppers to Visit In-Store for the First Time
Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?
By Robert Woo
Endear Updates
Introducing Appointment Scheduling: New Endear Feature
Stop juggling multiple tools and missed customer opportunities. Discover how top retailers are turning personalized appointments into measurable sales with Endear's integrated scheduling system.
By Robert Woo
Success Stories
Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement
Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.
By Robert Woo
Retail Strategy
The Critical Second Purchase: Why It Matters More Than the First for Modern Retailers
Discover proven strategies to transform first-time buyers into devoted customers. Learn how personalized outreach and meaningful connections can boost retention rates by up to 35%.
By Kara Zawacki
Clienteling
The Best Clienteling Software & Tools for Retail in 2025
Tired of clienteling efforts that don’t scale? We compare the leading clienteling platforms and tools to help you find the solution that turns customer data into repeat revenue.
By Philip Marshall
Retail Strategy
How to Get First-Time Shoppers to Shop a Second Time
Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.
By Robert Woo
Clienteling
The Ultimate Guide to Luxury Clienteling in 2025
Learn the art of white-glove clienteling to transform every shopper into a lifelong customer.
By Robert Woo
Endear Updates
Reflecting on an Inspiring NRF 25: Thank You from Endear
We just wrapped up an incredible time at NRF in New York City, and it’s safe to say the energy at the Javits Center was off the charts! The momentum around retail technology is more electric than ever, and we were thrilled to be right at the heart of it all. From witnessing the latest AI innovations to seeing how brands are reimagining the in-store experience, one thing is clear: 2025 is going to be an exciting year for retail.
By Robert Woo
Retail Strategy
TikTok Ban 2025? The Case for "1st Party" Clienteling
How retail brands can fill the void that will be left after the TikTok ban
By Robert Woo
Clienteling
How to Prepare for Better Clienteling in 2026
Clienteling is the key to customer loyalty and repeat purchases. With these 5 strategies, you can make 2026 your best clienteling year yet.
By Robert Woo
Retail Strategy
How Brick-and-Mortar Stores Can Win Big on Cyber Monday
Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.
By Robert Woo