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In the dynamic world of virtual shopping, having a cutting-edge live chat solution is paramount. Klarna's live chat feature, launched shortly after their acquisition of Hero's virtual shopping platform in 2021, has been a prominent player, but a new contender is on the rise – SalesChat by Endear. If you're looking for an alternative to Klarna's live chat feature, then look no further. Let's dive into how the two compare on ability to offer real-time assistance, drive sales, and explore why SalesChat emerges as the best alternative in the realm of virtual shopping.
Offer real-time human assistance - or power-up with AI.
If you've become accustomed to providing your shoppers with real-time assistance via chat or video calling, you'll be happy to learn Endear's SalesChat also offers immediate support, ensuring customers receive instant guidance during their online shopping journey. And when your human team is unavailable, Endear's SalesChat give shoppers a smarter, customer data-powered AI option that can help get those questions answered. Plus, SalesChat's seamless integrations and user-friendly interface makes it an excellent alternative, providing a more intuitive, customizable, and efficient customer experience.
Turn browsers into buyers.
SalesChat is specifically crafted for sales, offering features beyond checkout assistance, such as drag-and-drop product recommendations and audience targeting opportunities. Meaning you're in control of when and where your team can pop-up in the online customer journey - or let them come to you from any page.
While both Klarna and Endear's platforms contribute to increased sales, SalesChat takes it a step further by providing a holistic human-oriented approach. Its ability to offer personalized recommendations and cross-selling opportunities throughout the online shopping journey makes it a comprehensive tool for maximizing both revenue and customer loyalty.
Engage online customers like never before.
Unlike standard live chat, Endear's SalesChat engages customers throughout their entire shopping journey, from product exploration on the website to checkout. It's also built-in to the rest of Endear's clienteling platform, making post-purchase interactions easy to send, manage, and scale.
SalesChat offers a much broader scope of customer engagement than any other live chat on the market, making it an ideal choice for retailers looking to build lasting relationships with their audience from the first interaction to the second sale and beyond. Its capabilities extend beyond checkout, fostering a connection throughout the entire shopping process.
Get live chat message insights like you would with any other campaign.
SalesChat stands out with its holistic approach to data collection. By collecting data throughout the entire live chat interaction, you can use it to either create a new customer profile or build upon an existing customer, offering valuable insights into preferences, trends, and behavior. It also offers the ability to use these insights to create custom audiences for your future SalesChat chat messages, texts, or email campaigns within the platform.
Brands using SalesChat gain a deeper understanding of customer needs and behavior across various touchpoints, enabling them to make informed decisions and refine their strategies.
Why SalesChat is the Best Alternative to Klarna's Live Chat
- Holistic Sales Approach: SalesChat's focus on personalized recommendations, upselling, and cross-selling sets it apart as a comprehensive sales tool.
- Extended Customer Engagement: Unlike regular live chat, SalesChat engages customers throughout the entire shopping journey, ensuring a seamless and supportive experience from exploration to checkout and that post-purchase follow-up.
- Data-Driven Excellence: SalesChat provides retailers with in-depth, trackable data, allowing for better analysis, personalized outreach, and continuous improvement. Reporting is built in to Endear, making it easy to see performance in real time and make decisions accordingly.
- Versatility and Ease of Use: SalesChat's user-friendly interface and built-in integration make it an intuitive choice for modern retailers, ensuring a hassle-free experience for both customers and associates.
While Klarna's live chat has made significant strides in virtual shopping, Endear's SalesChat emerges as the best alternative for retailers seeking a comprehensive live chat solution with a strong sales focus. Its versatility, data-driven insights, and extended customer engagement capabilities position SalesChat as the ultimate choice in the evolving landscape of virtual shopping platforms.
Elevate your virtual shopping experience with SalesChat by Endear, the unrivaled alternative to Klarna's Hero virtual shopping feature.
Unlock the power of SalesChat for enhanced virtual shopping
Get a personalized platform demo and see all of Endear for yourself.