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Alexis Bittar case study

Oct 15, 2021

How Alexis Bittar Brought the In-Store Experience Online

Learn how lifestyle and jewelry brand, Alexis Bittar, leveraged Endear to offer a high-touch sales experience online.

By Leigh Sevin, Co-Founder @ Endear

About Alexis Bittar

Launched originally in 1990 by the eponymous jewelry designer, Alexis Bittar is known for its architectural aesthetic and affordable price point. With a focus on accessible materials like lucite, the brand was originally focused almost exclusively on jewelry. Over the past few years, the company has expanded to offer home goods and broader lifestyle products while staying true to the designer's original vision. The brand now has six physical locations to complement its online store.

Lily Penberthy, the brand's eCommerce Sales and Customer Service Manager, shares why Endear was the perfect fit for unifying their offline and online experience.

Alexis Bittar with Endear: Engagement Analytics

51%

Open Rate on Emails

< 6 Days

Average Conversion Time

32%

Growth in Platform Sales Since Day 1

What was the problem you were looking to solve by seeking out a retail technology?

We needed a hub that could include detailed client information, outreach options and look book templates. We are working to make our website feel as close to an in-store experience as possible.

How has Endear helped you solve that problem?

Endear has solved the problem through creating a very user friendly way of communicating with our customers. Everything is very customizable and intuitive on the app.

"Endear has made the interactions with our client base so much more personalized and impactful because of their intuitive and customizable technology."

But Wait, There's More.

See more customer case studies to learn how other brands are leveraging Endear to grow their businesses. Whether you're in-store, online, or both, Endear can help you better engage your customers and extend their lifetime value.