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All articles from the Endear Blog

A storefront of a modern apparel store

Success Stories

How PAIGE Leveraged Clienteling to Drive In-Store Foot Traffic with Endear

See how lifestyle brand PAIGE transformed their clienteling strategy with Endear. Learn how personalized messaging is boosting sales across their U.S. and U.K. stores.

By Robert Woo

Retail manager assisting a customer at a sales desk

Clienteling

7 Proven Strategies to Boost Retail Foot Traffic Through Personalized Marketing

Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores

By Kara Zawacki

Identify Your VIP Customers

Clienteling

How to Identify Your VIPs and Design Truly Exclusive Experiences

Learn how to move from simply finding your VIPs to predicting them, and create the branded, personalized experiences that forge unshakable loyalty.

By Robert Woo

woman using whatsapp in retail store

Retail Sales & Marketing

WhatsApp for Retail Clienteling? You Bet.

Despite its enormous user base, WhatsApp still remains underutilized in retail clienteling. Learn why it's perfect for global clienteling and how to leverage it effectively.

By Robert Woo

Retailers' Response to tariffs

Retail Sales & Marketing

Protecting Retail Profits During the 2025 Tariff Crisis

Discover strategies for protecting retail profits during the 2025 tariff crisis. Learn 5 proven strategies to maintain your margins and profits today.

By Kara Zawacki

Male customer enjoying shopping

Clienteling

How to Identify and Engage Your VIP Retail Customers

Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.

By Kara Zawacki

A happy customer makes a purchase at a retail store

Clienteling

How to Get Casual Shoppers to Become Loyal Brand Enthusiasts

Every brand has casual shoppers who drift in and out of their orbit. But what does it take to nurture true loyalty?

By Robert Woo

Clienteling

Clienteling Benchmarks by Industry 2025

Reliable clienteling data hard to come by? Not anymore. We analyzed over 1000 retail locations to reveal the true power of personalized outreach.

By Robert Woo

A person looking at a clothing price tag in a boutique shop

Clienteling

Tariffs in 2025: How Retail Brands Can Navigate Uncertainty

As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.

By Robert Woo

woman in retail store on iPad

Retail CRM

Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands

If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.

By Kara Zawacki

PatBO stylist smiles and waves in while opening the door of their Miami retail location.

Clienteling

Endear in Action: Q&A with a PatBO Stylist

Hear from PatBO stylist Emily Wriston on what it’s like to use Endear at work everyday.

By Robert Woo

SalesChat interface illustration with the inside of a retail store in the background

Endear Updates

(Re)Introducing SalesChat

By Jinesh Shah

Retail insights and analytics dashboard from Endear

Endear Updates

New & Improved Business Insights

By Jinesh Shah

Endear's WhatsApp for retail Design Program

Endear Updates

WhatsApp Is Coming

By Jinesh Shah

Retail manager using Endear CSV data import

Endear Updates

Faster, Smarter CSV Importer

By Jinesh Shah

New and improved retail tools from Endear for the Spring Drop 2025

Endear Updates

The Spring Product Drop: The latest product updates & releases from Endear

Discover everything we launched in Q1 of 2025, from our new Appointments feature and SalesChat, to our WhatsApp Design Partner program, advanced reporting, and more.

By Jinesh Shah

VIP Appointment customer trying on a blazer with a store associate

Endear Updates

Introducing Appointments

By Jinesh Shah

Sales clerk helping customer at a retail kiosk, supporting by retail concessions from Endear

Endear Updates

Now Supporting Retail Concessions

By Jinesh Shah

Guide retail appointment scheduling

Appointments

The Ultimate Guide to Retail Appointment Scheduling

Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.

By Philip Marshall

Person online shopping on their phone

Retail Sales & Marketing

How to Get Local Online Shoppers to Visit In-Store for the First Time

Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?

By Robert Woo

Endear Updates

Introducing Appointment Scheduling: New Endear Feature

Stop juggling multiple tools and missed customer opportunities. Discover how top retailers are turning personalized appointments into measurable sales with Endear's integrated scheduling system.

By Robert Woo

Reformation store interior

Clienteling

Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement

Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.

By Robert Woo

Best clienteling software with logos

Clienteling

The Best Clienteling Software & Tools for Retail in 2025

Tired of clienteling efforts that don’t scale? We compare the leading clienteling platforms and tools to help you find the solution that turns customer data into repeat revenue.

By Philip Marshall

woman helping another woman shop in store

Clienteling

The Critical Second Purchase: Why It Matters More Than the First for Modern Retailers

Discover proven strategies to transform first-time buyers into devoted customers. Learn how personalized outreach and meaningful connections can boost retention rates by up to 35%.

By Kara Zawacki

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