All Articles
All articles from the Endear Blog
Retail Sales & Marketing
Endear’s WhatsApp Integration Is Now in Early Access
Endear is bringing WhatsApp for Business messaging to its CRM platform. Sign up to get early access.
By Jinesh Shah
In-Store Experience
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
Retail Sales & Marketing
New Rules for WhatsApp Messaging in 2025: What Retailers Need to Know
Meta now allows brands to send proactive messages on WhatsApp, but only with pre-approved templates. Learn what’s changed, how to stay compliant, and how Endear makes it easy.
By Kara Zawacki
Endear Updates
9 AI Clienteling Features That Save Your Team Hours
Discover Endear's complete suite of AI-powered features designed to streamline clienteling and empower your retail team.
By Robert Woo
Retail Sales & Marketing
Is WhatsApp GDPR Compliant for UK Retailers? Why It's Time to Switch to WhatsApp for Business
Your store teams love WhatsApp; GDPR does not. If you're still using personal WhatsApp for store outreach, discover why UK retailers need WhatsApp for Business to stay GDPR compliant, scale customer messaging, and protect their brand.
By Kara Zawacki
Retail Sales & Marketing
The Complete 2026 SMS Marketing Guide for Retailers
Everything retail brands need to run SMS marketing that actually drives revenue. Compliance, segmentation, automation, timing, and real examples for 2026.
By Kara Zawacki
Clienteling
The Store Associate's Guide to Clienteling Techniques
Discover practical clienteling techniques for retail associates to build stronger customer relationships and increase sales through personalized service.
By Kara Zawacki
Clienteling
25 Clienteling Statistics Retailers Need to Know in 2026
Discover 25 essential clienteling statistics proving how personalization boosts retail revenue, customer loyalty, & associate productivity. Drive retail growth today!
By Kara Zawacki
Clienteling
10 Clienteling Mistakes That Are Costing You Sales Every Day
Discover how to avoid 10 common clienteling mistakes that reduce customer loyalty and impact your bottom line, with data-backed solutions for retail directors.
By Kara Zawacki
Clienteling
Omnichannel Clienteling: How to Connect Every Customer Touchpoint
Bridge the gap between online and in-store. Learn how omnichannel clienteling creates seamless customer journeys, empowers associates and drives retail results.
By Kara Zawacki
Clienteling
Amazon is Coming for Luxury. Here’s How Your Brand Wins in 2025.
Amazon’s scale is a fact. But these 4 proven strategies leverage unique strengths the ecommerce giant simply can’t replicate.
By Robert Woo
Clienteling
Is Your CRM Failing Your Retail Customers? Clienteling vs. CRM Explained
Transform Customer Data into Meaningful Relationships and Higher Sales
By Kara Zawacki
Success Stories
How PAIGE Leveraged Clienteling to Drive In-Store Foot Traffic with Endear
See how lifestyle brand PAIGE transformed their clienteling strategy with Endear. Learn how personalized messaging is boosting sales across their U.S. and U.K. stores.
By Robert Woo
Clienteling
How to Drive Foot Traffic to Retail Stores: 9 Proven Strategies
Winning the Foot Traffic Battle: How Personalized Marketing Brings Customers Back to Retail Stores
By Kara Zawacki
Clienteling
VIP Customers: How to Identify Them & Create Exclusive Experiences
What a VIP customer is, how to identify and score them with data, and how to design branded, exclusive experiences that forge lasting loyalty, with real examples (2026).
By Robert Woo
Retail Sales & Marketing
WhatsApp for Retail Clienteling: A Practical Guide
Despite its enormous user base, WhatsApp still remains underutilized in retail clienteling. Learn why it's perfect for global clienteling and how to leverage it effectively.
By Robert Woo
Retail Sales & Marketing
Protecting Retail Profits During the 2025 Tariff Crisis
Discover strategies for protecting retail profits during the 2025 tariff crisis. Learn 5 proven strategies to maintain your margins and profits today.
By Kara Zawacki
Clienteling
How to Identify and Engage VIP Retail Customers (The Complete Guide)
Discover data-driven strategies to identify your VIP retail customers and personalized engagement tactics to boost customer loyalty and increase your sales.
By Kara Zawacki
Clienteling
How to Get Casual Shoppers to Become Loyal Brand Enthusiasts
Every brand has casual shoppers who drift in and out of their orbit. But what does it take to nurture true loyalty?
By Robert Woo
Clienteling
Clienteling Benchmarks by Industry 2025: SMS vs. Email Results
Reliable clienteling data hard to come by? Not anymore. We analyzed over 1000 retail locations to reveal the true power of personalized outreach.
By Robert Woo
Clienteling
Tariffs in 2025: How Retail Brands Can Navigate Uncertainty
As global tariffs directly impact consumer spending habits, smart brands are leaning into clienteling and loyalty.
By Robert Woo
Retail CRM
Things to Know Before Buying CRM Software: A Quick & Dirty Guide for Retail Brands
If you're evaluating CRM software for your retail brand, you’re not just choosing a platform — you’re choosing a growth partner. Whether you're overseeing 50 stores in the US or expanding your footprint across the globe, the right CRM can transform how your teams sell, serve, and scale.
By Kara Zawacki
Clienteling
Endear in Action: Q&A with a PatBO Stylist
Hear from PatBO stylist Emily Wriston on what it’s like to use Endear at work everyday.
By Robert Woo
Endear Updates
(Re)Introducing SalesChat
By Jinesh Shah