All Articles
All articles from the Endear Blog
Endear Updates
WhatsApp Is Coming
By Jinesh Shah
Endear Updates
Faster, Smarter CSV Importer
By Jinesh Shah
Endear Updates
The Spring Product Drop: The latest product updates & releases from Endear
Discover everything we launched in Q1 of 2025, from our new Appointments feature and SalesChat, to our WhatsApp Design Partner program, advanced reporting, and more.
By Jinesh Shah
Endear Updates
Introducing Appointments
By Jinesh Shah
Endear Updates
Now Supporting Retail Concessions
By Jinesh Shah
Retail Strategy
The Very Brief Guide to Appointments in Retail
Learn how to set up and promote a retail appointment program that boosts sales, enhances customer experience, and keeps shoppers coming back.
By Philip Marshall
Retail Strategy
How to Get Local Online Shoppers to Visit In-Store for the First Time
Local online shoppers are a huge opportunity for your stores, but how do you coax them off the couch and into your aisles?
By Robert Woo
Endear Updates
Introducing Appointment Scheduling: New Endear Feature
Stop juggling multiple tools and missed customer opportunities. Discover how top retailers are turning personalized appointments into measurable sales with Endear's integrated scheduling system.
By Robert Woo
Success Stories
Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement
Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.
By Robert Woo
Clienteling
Best Clienteling Software for Retail Brands
Struggling with clienteling? We compare the leading platforms to help you find the solution that lets your store teams build customer relationships that actually scale
By Philip Marshall
Retail Strategy
The Critical Second Purchase: Why It Matters More Than the First for Modern Retailers
Discover proven strategies to transform first-time buyers into devoted customers. Learn how personalized outreach and meaningful connections can boost retention rates by up to 35%.
By Kara Zawacki
Retail Strategy
How to Get First-Time Shoppers to Shop a Second Time
Learn six proven strategies to engage, delight, and convert first-time shoppers into returning customers.
By Robert Woo
Clienteling
The Very Brief Guide to Clienteling in Luxury Retail in 2025
Learn the art of white-glove clienteling to transform every shopper into a lifelong customer.
By Robert Woo
Endear Updates
Reflecting on an Inspiring NRF 25: Thank You from Endear
We just wrapped up an incredible time at NRF in New York City, and it’s safe to say the energy at the Javits Center was off the charts! The momentum around retail technology is more electric than ever, and we were thrilled to be right at the heart of it all. From witnessing the latest AI innovations to seeing how brands are reimagining the in-store experience, one thing is clear: 2025 is going to be an exciting year for retail.
By Robert Woo
Retail Strategy
TikTok Ban 2025? The Case for "1st Party" Clienteling
How retail brands can fill the void that will be left after the TikTok ban
By Robert Woo
Clienteling
How to Prepare for Better Clienteling in 2025
Clienteling is the key to customer loyalty and repeat purchases. With these 5 strategies, you can make 2025 your best clienteling year yet.
By Robert Woo
Retail Strategy
How Brick-and-Mortar Stores Can Win Big on Cyber Monday
Cyber Monday isn't only for ecommerce anymore. With the right strategies, your store can make it about in-person engagement, too.
By Robert Woo
Success Stories
How FRAME Tripled Their Clienteling Revenue with Endear
And raised average order value (AOV) by $81 in the process.
By Robert Woo
Retail Strategy
Want to Turn Nearby Online Shoppers into In-Store Shoppers? Here's How.
Learn how to engage local customers, increase foot traffic, and boost your AOV.
By Robert Woo
Retail Strategy
Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)
Discover how to create a holiday shopping experience that keeps your customers coming back.
By Robert Woo
Clienteling
‘Tis the Season to TikTok Shop: Clienteling Tips for Retailers
Want to reach Gen Z shoppers this holiday season? Discover how to use TikTok to boost engagement, build loyalty, and drive sales.
By Robert Woo
Clienteling
Holiday Clienteling: How Retailers Can Sleigh the Holiday Season
Unwrap 7 clienteling strategies to boost holiday sales and customer relationships.
By Robert Woo
Retail Strategy
How to Create Personalized Gift Guides that Boost Holiday Sales
Discover five strategies to create personalized gift guides that will stand out from the crowd, engage your customers, and boost holiday sales.
By Philip Marshall
Retail Strategy
Why Your Store Associates Should Be on Live Chat this Holiday Season
Learn how putting your store associates on live chat can help you manage the holiday rush, keep things personal, and boost sales at the busiest time of year.
By Philip Marshall