All Articles
All articles from the Endear Blog
Clienteling
Holiday Returns Cost 15% of Revenue. Clienteling Can Prevent This.
Discover clienteling tactics to reduce returns through appointments, lookbooks, and personalized messaging that builds confidence before purchase.
By Robert Woo
The 4 Best SMS Marketing Platforms for Retailers in 2026
Looking for the best SMS marketing platforms for retailers? We review the top tools for driving sales, personalizing messages & building customer loyalty.
By Kara Zawacki
How AI Tools Can Free Up Your Store Associates to Sell More
Discover how AI tools can free up your store associates from admin tasks. Let them focus on what matters: building relationships and driving sales.
By Kara Zawacki
The Best CRM for Klaviyo: A Guide for Retailers
Our 2025 guide reveals the best CRM for Klaviyo. See how Endear's deep, retail-focused integration helps you leverage rich customer data.
By Kara Zawacki
The 7 Best Shopify Apps for Customer Retention in 2026
Stop losing customers. Our 2026 guide reveals the 7 best Shopify apps for customer retention. Boost loyalty, manage subscriptions, and increase profits.
By Kara Zawacki
7 Best Tools for Drastically Improving Customer Retention in Retail
Discover the 7 best customer retention tools for retail to stop churn. Learn how to improve customer retention in retail and boost loyalty today.
By Kara Zawacki
Clienteling
BFCM 2025 Benchmarks Snapshop: Clienteling Wins Again!
Discover BFCM 2025 benchmarks from 1,200+ retail stores. Learn why personal messages converted 30x better than marketing emails and which campaigns drove the highest conversion rates.
By Robert Woo
AI-Powered vs. Traditional CRM: Why Your Retail Business Needs to Make the Switch
Still using spreadsheets? Discover how an AI-powered retail CRM provides predictive insights and automation that traditional methods and CRMs simply can't match.
By Kara Zawacki
5 Strategies to Drive Online Shoppers into Your Physical Stores
Bridge the Digital-Physical Gap and Transform Your Website Visitors into Valuable In-Store Customers
By Kara Zawacki
Retail AI
How Retailers can Use AI for Customer Sentiment Analysis
Learn how AI-driven customer sentiment analysis can help retailers understand customer feedback, improve products, marketing and overall brand experience.
By Kara Zawacki
7 Customer Loyalty Metrics Every Retail Manager Should Track
Beyond Sales Numbers: The Essential Guide to Tracking What Really Matters for Long-Term Success
By Kara Zawacki
Clienteling
The Role of the Post-Purchase Experience in Customer Retention in Retail
How to Transform Your After-Sale Service From an Afterthought Into Your Most Powerful Customer Retention Engine
By Kara Zawacki
Retail Strategy
5 Ways to Turn First-Time Shoppers into Repeat Customers
Learn 5 proven strategies to convert first-time shoppers into repeat customers in retail. Boost first time customer retention with these actionable tips.
By Kara Zawacki
Retail CRM
Why Retail Brands Using Shopify Rush to Onboard Endear CRM in Q4
Most retail brands lose 70% of holiday customers by February. Learn how smart Shopify brands rush to onboard Endear in Q4 so they're ready to retain those shoppers the moment the new year hits.
By Robert Woo
Retail Strategy
The Secret to Winning Gen Z Holiday Shoppers: Gift Cards
Discover why gift cards are the secret to winning Gen Z holiday shoppers. Learn 7 strategies for digital-first cards, bonus offers, loyalty integration, and personalization that drive sales and retention.
By Robert Woo
Retail Strategy
5 Gen Z Shopping Trends Retailers Should Know for the 2025 Holiday Season
Learn 5 Gen Z shopping trends for the 2025 holiday season. From Black Friday enthusiasm to TikTok shopping and deal hunting, understand what drives this generation.
By Robert Woo
Retail AI
7 Critical Questions to Ask Your Next Retail AI Vendor
A Procurement Checklist for Retail Directors Evaluating AI and Clienteling Technology Partners
By Kara Zawacki
Retail AI
The AI Stylist: How Generative AI Is Powering the Next Wave of Personalization
Discover how virtual try-ons, custom lookbooks and hyper-relevant recommendations are creating a win-win for shoppers and brands.
By Kara Zawacki
Retail Strategy
Winning the Retail Holiday Season Part Three: The VP of Stores
Discover strategies VPs of Stores need to win the holiday season. Align omnichannel experiences, launch repeatable outreach programs, measure what matters, and turn associates into top performers.
By Robert Woo
Retail AI
How Retail Store Managers Can Use AI to Lead, Not Administrate
Discover how AI revolutionizes retail store management through automated scheduling, inventory alerts, performance insights & clienteling tools.
By Kara Zawacki
Retail AI
The Future of Staff Training: Using Generative AI for Associate Onboarding
How Generative AI Creates Interactive Simulations, Role-Playing Scenarios, and Personalized Learning Paths That Get New Hires Job-Ready Faster
By Kara Zawacki
Retail Strategy
The 2-2-2 Strategy: Turn BFCM Shoppers into Year-Round Customers
The holidays bring new customers, but what happens afterwards? The 2-2-2 strategy uses three simple touchpoints to turn holiday shoppers into loyal, repeat buyers.
By Philip Marshall
Retail Strategy
Winning the Retail Holiday Season Part Two: The Head of Retail Operations
Discover strategies Heads of Retail Operations need to win the holiday season. Ditch spreadsheets, scale personalization, empower associates, and standardize reporting with ease.
By Robert Woo
Retail AI
How AI is Revolutionizing Retail Clienteling
Transform Your Customer Relationships with Intelligent Technology That Identifies VIPs, Personalizes Experiences, and Automates Follow-ups
By Kara Zawacki